Steve Madden

If you know me, you must know about my shoe size delima. Steve Madden doesn’t carry a size 4 so I don’t shop here often but when it’s boots season I do because I can get away with a size 5. This store is located in the Santa Anita Mall. Sometimes they have good deals so make sure to ask for their sale items.
:Experience:
My mission was to buy these certain pair of boots but after trying it on, I didn’t like how it looked; the calf area was too loose. I was about to leave but I spotted two High Top Sneakers that caught my attention. The style was perfect so I asked for my size and of course they didn’t have it so they ordered it online.
:Customer Service:
The two ladies that helped me was friendly and very helpful. Liz the Manager was also kind and understanding.
:“MeH” Moment”:
~Steve Madden made a mistake and had my shoes delivered to the store instead of my home. It was annoying but Liz took care of it.
~I need to make sure I wear socks that go as high as my shoes or else my skin gets irritated because the top edge of the shoes rubs against my skin as I walk. It can be painful and uncomfortable.
~From my experience these shoes are not recommended for hours of walking but the shoes are so cute!
:Rating:
Customer Service 4 stars, shoes comfy rating 3 stars, style and cuteness 5 stars. Overall experience including the shipping inconvenience and other shoes I’ve bought in the past 3.5 stars but of course rounding it to 4.
:Tips:
~Sometimes they have good deals, for example, buy one and get the second pair for half off.
~Make a purchase online and if you are not happy, you can return it at the nearest store.
:M’s Notes:
~Located in the Santa Anita Mall
~Parking: Lot and Structure

I truly enjoyed the 5-​star customer service and friendliness offered by Marie and Serda!
When I first arrived, Marie immediately greeted me warmly and genuinely. She was attentive, respectful, sweet, friendly, helpful and efficient.
I was having a really hard time finding the right shoes for a wedding. It’s my first time being a bridesmaid, and the bride has already rejected several choices that I made earlier in the day. I was running out of time, and so stressed that I was about to proposition that the entire bridal party go barefoot at the wedding.
BUT the folks at this Steve Madden turned it all around for me!
Marie was incredibly helpful and resourceful. I told her about the wedding, and she immediately found several pairs that perfectly fit my size and my needs! That’s pretty darned difficult to do since I am a size 5.5 and stores never carry tiny-​feet sizes anymore.
Marie saved me so much time, and she treated me like a best friend. I felt that I could trust her and I had so much fun shopping for shoes.
Later, after I purchased the shoes, the bride told me that the color was too dark, so I returned to this store to see if I could exchange for a lighter pair. Once again, I was met with the same sincere and welcoming smiles from Marie and Serda.
Serda greeted me sweetly and asked if I was finding everything okay. Based on the new intel I brought, Marie recommended a classy gold color. And Marie was so spot on! I felt so relieved, like I struck finally struck gold (pun kind of intended). I texted a photo of the golden shoes to the bride, and she said YES!!! She actually said yes!
Thereafter, Serda processed a friendly and seamless exchange for me. The entire process was quick and easy, and I’m thankful to both Marie and Serda for saving my feet!

I’ve come to this location 3 or 4 times this week to buy shoes and Serda has helped me out each time. Walked out with 1 or 2 pairs each day, she made my transaction easy and she’s pretty legit!
Thanks Serda & Steve Madden!

I went here looking for a particular pair of Steve Madden boots I saw online. There were about four employees in the store, all of them behind the cash register and none of them greeting customers. I walked up to them at the counter and was helped by one lady. The other three, all of them snooty-​looking men in business clothes, turned away and continued to breathe air and stare into space like they were watching invisible television in the opposite direction.
I asked the lady if they had that particular boot in stock. She was like «ai-​ya, no, we no have» (ok, she didn’t have an Asian accent, but I’m just in a silly mood today). I was like «ai-​ya, you no have, why you no have? I go to Nordstrom, they no have my size :-(«
She turned her nose up like her neck was broken, gave me a snooty look and was like «WELL, Nordstroms only carries our older style of shoes, you know, like the ones from last season…» I suddenly felt self-​conscious, standing in my well-​loved and well-​worn Steve Madden boots from two years ago.
They have a small selection of shoes here, and many of the shoes are expensive and generic looking, pretty much the same design as shoes you can find in other stores at the mall.
I did have a positive experience here before. I don’t think the salesgirl works there anymore, but she was super helpful when I came in and very attentive. Anyway, salespeople at designer stores tend to act a little snooty, but there’s always the more affordable option of ordering on-​line if you’re willing to wait.

Now that I’m a Unilocaler I guess here goes my Second review! It’s been some time I visited the store considering I used to go quite often and Kevin the assistant has always been consistently great! The last visit I had I originally walked in, in hopes to make a return and saw a couple of shoes that caught my eye, so I asked to try them on, however I made it clear that I did want to make a return. Kevin who I recognized from the brea mall was more than helpful in assisting me; as he always is to myself and my other girlfriends. He didn’t get upset about the return nor treated me any different after knowing so as most associates do at other Steve Madden locations which fathoms me because customer do have a right to change their mind and associates should be just as happy when purchasing as returning. It just means that particular shoe didn’t work out; a return does not mean that customer will no longer shop there, but a bad experience will make that happen instead Kevin just overcame objections. That in itself is what great customer service is about. Kevin brought me all the shoes I asked for and offered different sizes if necessary along with alternate colors and told me about all the great sales going on. While trying on the shoes he offered his opinion with out being overly pushy and when referring to me he called me by my name. He also allowed some time for me to decide and continued to check on me. I had some concerns about suede slingback booties I wanted and he took initiative to offer some helpful suggestions that are available such as taking them in to spray down the suede to try and preserve the color and cleanliness. Also my feet are really narrow and I absolutely hate when my heels get stretched out and Kevin made me aware that you guys can make a hole to fit more snug and offered some insoles! Amazing! I ended up making an exchange instead of a return. He is such a great asset to your team and I hope that they see how much he contributes to the stores he has been at. I tend to be a picky customer and have high levels of expectations for great customer service and Kevin has never hesitated to fulfill those expectations! He has made me loyal customer along with my friends, with his friendly attitude and his knowledgable skills. He is the model of what all employees should aim to be! Not having much interactions with the rest of the staff I have them a 4! Thanks Kevin!

I walked around the store for about 10 minutes not one associate greeted me as other people waked in and were greeted, I was not assisted and I really felt offended! I left the store angry and walked down to the Macy’s and picked out the same sling backs I was going to buy in the regular store. I was still so bothered that I called and asked to speak to the Manager told her the situation and she aplogized to me for the service I received, come to find out she was on the service floor when it happened, so she was probably one of the ladies who didnt greet me.
I don’t know maybe its because i was black, I had on sweats and had just come from working out at Golds Gym, so maybe they didn’t think I would buy anything. I dont want to play the race card, but everyone who walked in after me and received a warm welcome were not.
This store just left a bad taste in my mouth for all Steve Madden stores. i wont be returning

Ask for Nina. She is super helpful.
I have been looking for a pair of classy with a touch of sexy black heels (single front strap and single ankle strap) similar to a pair I owned years ago. I found the perfect ones at Steve Madden! I am about to share with you one of the must haves of shoes! It is called REALOVE by Steve Madden! They run slightly big so I recommend getting it half size smaller. It comes in several colors, the ones I got were black. The blush and black patent came second and third for me.
As I mentioned above, ask for Nina. She’s friendly, cheery, sexy and offered to stretch the front strap of my shoes for me. By agreeing to having the front strap stretched, it becomes final sale. I did not even have to think twice and agreed to it. I absolutely adore the REALOVE design priced at $ 79.95!

one of my favorite shoe stores… everytime I go in there cant help but buy more than one pair of shoes… sales girls are always very helpful and friendly… always a great selection of shoes. they are pricey but worth it the shoes last long and are comfortable

They have bad service. Shoes aren’t that cute and overpriced.