I loved service here ! I dropped by when I was marketing too and the people here and guy and girl yesterday was super attentive and friendly. No complaints :) and got nut butter here
T D.
Place rating: 1 Arcadia, CA
I’m pretty sure they’re running a credit card fraud scam in this store. System was down so the card couldn’t be swiped even after many times. Card was only used here. Long story short, 1 – 800 number called the next day saying they’re from BofA and asked for Name/last four/CC number/exp date/cvc. Well, no one would ever ask for any of those info(except name and last four) unless they had malicious intent. I provided them a fake Chase BIN with some bullshit info and they said they found my account. Yeah no, she was probably writing it down. I called the lady out on her scam and she stopped responding to my repeated calls after she hung up. They seem to be making quite a bit of money from the scam judging from the call-center and the people they hire. Don’t go here.
Dave T.
Place rating: 1 Temple City, CA
Manager«Shao» very rude and unreasonable. Please be careful they are bad service. I bought item 2 days now I returned but without received. They said only 50% return
Charles N.
Place rating: 1 Arcadia, CA
I came here two times, for the free shaker promotion from Facebook. The first time I came to the store presenting a school ID the manager said it has to be a college ID. I informed him the deal will end in a couple of days. But coming out from mouth he tells me that it will last for another month. So I came back today(2 days later) and talked to the same manager, he wouldn’t help me out saying that the promotion expired. Basically he lied to me and gave me a rude attitude. Honestly I was disappointed from the service he provided especially from the manager, who is suppose to have more experience and knowledge than the regular worker. He should have done something about this to satisfy my needs because he was the one who informed me wrong. Don’t ever come here if you want good customer service, they don’t care about you. I recommend going to the GNC on Baldwin and Duarte, in the pavilions plaza.
Louie Y.
Place rating: 2 Pasadena, CA
Prices are expensive… Discounts aren’t really discounts. They catch your attention by advertising buy one get one free or buy one get one 50% off. But these discounts are really only for the gnc supported brands that the employees are asked to sell more than the other brands. Employees are extra pushy on those brands and don’t really seem knowledgable. From the employees I’ve met at this location they aren’t really attentive to customers who walk in. You could be the only customer in there and you probably wouldn’t even get a hello. The pros is the store is really organized and it’s easy to find your way since you probably won’t get any assistance from the employees.
Ricky S.
Place rating: 1 Los Angeles, CA
I use to come to GNC for vitamins, protein, etc. However, during my last couple of visits, I will never return. This location is inside the Santa Anita(Arcadia) Mall. The store itself is a little messy. I’ve been to many other shops like Vitamin Shoppe and they’re weren’t this messy. When I first arrived, there were a few employees standing around and one at the counter. None of them acknowledged me when I walked in. This was no problem for me because I’d rather walk in and get what I want. Also, I didn’t want sales people harassing me to buy everything in the store. However, I had a question about the product that I was looking at. When I turned around, there was no one in sight. That is horrible for business. Plus, the prices of their products were probably $ 20 more than other of the other places I later visited. I was looking for some protein(Gold Standard). Here at GNC, they were selling 2 pound for $ 49.99 for non-members and $ 45.70 for members. On Amazon, you can buy 5 pounds for $ 57.50 or $ 53.50 at 24 hour fitness. GNC is ridiculously over priced. I don’t recommend this place because their products are overpriced and they have poor customer service!
Alfred H.
Place rating: 2 Monrovia, CA
I went in there after work approx 6:45pm. The Santa Anita mall was prettty empty. When i walked into there were no other customers inside and the 2 workers were just standing around talking. I went straight to the men’s section and picked up to items. I then walked to the back to pick up a bottle of CLA. I had 3 items in my hand and noticed a short asian worker following me. I walked to the wall that had the digestive support items and this guy went around the shelves and blocked me from going to the end of the shelf, the entrance to the store is about 3 feet away. I asked what he was doing and he said«just standing here» I felt, by this time that he was thinking that i was going to shoplift. I’m hispanic maybe he thought we are all criminals. I usually purchase my vitamins from the Monrovia location but wanted to try this location due to the selection. I have been purchasing from GNC for over 10 years. Do not go to this location if your a «minority».