Janie and Jack

This store doesn’t have any customer service. If anyone has been in this store they would know it’s the size of a walk in closet.
I thought was sad when these two ladies are in there and my wife and I walked next to them and they never even acknowledge us. This was our first time going into that store because my wife is pregnant and we have been going store to store buying a few items.
This is a tiny store trying to complete in a big world. When JCP, Macy’s and Oshkosh can give you way better service there’s only three options to give Janie & Jacks.
1). Retrain. Let the employees know why they have a job there.
2). Fire them and get new people that want to work there.
3). Close the store down.
By the way if corporate see’s this let me tell you the day.
April 17, 2016
Around 2:00pm

This is my favorite spot to shop for my little one. It is pricey but the clothes are unparalleled when it comes to style for babies under 1. The ladies are always cheerful and the service is great.

I went into this location to return and exchange 2 items, both purchased online. Returning 1 item was the easy part, as I had my invoice in hand. I then asked, if items purchased online could be exchanged for a size up. I’m told, yes, so I think, ‘great, easy enough, right?’. Well, not so fast. It wasn’t clearly explained to my by the sales girl helping me that essentially, it’s not an even exchange, but you have to return your item purchased online, and ‘repurchase’ the new one. Problem is, the price I had paid online was cheaper than in store. After some going back and forth, she had to involve what appeared to be the store manager (based on her attitude and appearance that she was heading out for the day). The store manager, I’m guessing her name is also Marie, based on the prior review, acted very condescending toward me, and in no uncertain terms laid down the law that online prices were NOT honored in stores and that it was separate inventory. I was fine with that, but as someone who works in customer service, it’s all in the delivery when you have to explain a policy, and Marie failed at this big time, making me feel like I was less than, and somehow in the wrong. When I then said I wanted to return the second dress, she basically told me, if I was unhappy, then I was welcome to return it and I did. Moving forward, I’ll continue going to the Manhattan Beach location, 100x better service and they have just as many great sales.

Worst customer service ever. First of all I never write reviews only look at them for good suggestions. My experience at this store had me so angry that I needed to share. Just as a previous customer had stated I tried returning a gift for my son 6 days after date of purchase as shown on the gift receipt and was told I could not because of a stain that was so minute that she had to lay it flat on counter and stare at it 6″ away. I told the manager of the store Marie that my son had not worn it and just received it as a birthday gift and wanted to get something else for my daughter instead. I was told she could not take the return because she would not be able to resale the item and would have to «burn it.» Called customer service and they told me they could write it off as damaged goods like any other store would as part of being in retail. Getting a gift card sent in the mail for the returned item that I will probably never use.

Employees here have been very snobby and rude to me. To be fair, they do kiss up to some customers. But we can’t be all so lucky. I can’t quite figure out the rules on how they «judge» you, but I choose not to play this game. Farewell, Janie and Jack~

While the clothing is cute here, it’s also very prim and proper… and probably not the most practical for everyday use. And the prices are pretty expensive, considering how quickly kiddies grow. Even sale prices tend to be on the higher side. Nevertheless, makes for cute gifts and occasional clothing.
Like another reviewer mentioned, the customer service is kinda snotty here. The older lady working here was pretty unfriendly and had a stern look most of the time. Probably not the type of service you want to receive when you’re spending that kind of money… on kids clothes.

Unbelievable. Snobby old ladies working at this store needs a lesson in customer service. While returning a gift given to us for our newborn, the grumpy lady remarked «You know this is an old item, right»?
Umm… okay? Here’s my receipt. Is there a problem? How about process my return and not make stupid comments like we shouldn’t be returning something to your store. The nerve of this customer service rep.
Shoppers be warned. Management, you guys need to teach your store employees how to interact and treat customers with respect… especially when they are throwing money at you.

I’m in love with this store. They have the cutest outfits for infants and babies. I recently came in to get a present for a baby shower. I usually have a hard time buying stuff for a boy because girl outfits are so much cuter. At Janie and Jack, they have really awesome preppy outfits for boys.
I opted for platt pants, a onesie that looks like a button up shirt and a little hat that matches the pants. It’s so cute and a huge hit at the shower.
The store is really pricey. The outfit I got ran me $ 92. The hat alone was $ 19. That’s more expensive that some adult outfits.
They wrap everything up nicely for you so it’s ready to give as a gift.

Same company as Gymboree, just more upscale. Kind of like banana and gap. Anyway, great customer service at this branch. If they don’t have the size you’re looking for and they have it online-​free shipping to your house! If they’re sold out online, they’re willing to call around the other stores and help you get it for $ 9 shipping fee.
Very cute outfits but very expensive. It’s always good to wait for a sale bc their things always go on sale. I love the fact that my infant can match my big toddler. It’s very rare to find in children’s stores.

Charming boutique setting, adorable clothing and wonderful service. The prices are a bit on the high end. Quality clothing. Lovely shop and store set up. I met the manager while I was shopping and she was very helpful. 5 Stars