Aptos Glass & Ideal Windows Inc

I called Aptos Glass to get an estimate on a glass shower door. It’s been over a week and I haven’t heard back from them. I’m taking my business elsewhere.

The seal on my sliding glass door was worn out & the window was fogged. I walked over to Aptos Glass and arranged to have it measured the next day. When the glass came in, Chris & his co-​worker did an excellent job installing it. They even washed the window! I already recommended them to my neighbor.

For your own benefit, please stay as far away from these deceitful people as possible. The work is quite poor, the communication terrible, and the business is unprofessional. Trust me, at the end of the day, you’ll be happier having chosen any other window vendor.
Aptos Glass and Ideal Windows is a nightmare. You will regret the day, as I have, you chose to do business with them.

It’s been six weeks since Chris measured and quoted a repair on our bay window. We gave him the go ahead and we have heard countless excuses for the delay. Window didn’t arrive yet, death in the family and finally two days before installation was to take place, the lamest one yet– his liability insurance policy won’t cover it! Well isn’t this their line of work?
Probably should steer clear of this place if you really need work done.

Efficient service and decent quality work on fast turn-​around same day window repair.

Aptos Glass installed a shower for us 3 yrs ago. The job was done well, but we have had a chronic issue with the sweeper on the bottom of the shower door. It has broken 3 times. Each time it has cost me $ 20-​$ 25 for a replacement. And this is with me replacing it myself. I would think that the business owner would have a no charge on this item and come out to look at the door to prevent further occurrences.
Pleas note — we have another shower door in another bathroom installed by a competitor and it has not had an issue.

I called Aptos Glass for a free estimate to replace all the windows in my home. They were the most reasonable so I decided to go with them. My experience with them was positive, from the ordering to the final installation. I have since recommended them to others.

Excellent. Did all of our windows and front door, very fast and did an amazing job.

I was a little skeptical about using this company based on some mixed reviews here, but decided to give them a try for a replacement double-​paned section of a french door. I think they must have had a personnel problem earlier in the year that has been rectified – the service we got was excellent. They came the same day we called to measure the pane and told us it would be 4 – 5 days to get the custom order in. In 4 days, they called to say they had it and installed it the same day. Absolutely no complaints.

We recently purchased a condominium in Capitola and needed to replace some single pane aluminum windows and a very old shower door. The best bid for the job came from Aptos Glass. The whole process of purchasing, scheduling, and installing went as smoothly as one could hope. The owner, Chris was prompt, professional, and knowledgable. He had some helpful suggestions that other bidders had not mentioned (he found a vendor for a difficult window size when others could not, and who knew someone makes sliding glass doors with built in dog doors?!). The office manager, Carrie, was also very prompt, professional and helpful. The whole job was completed quickly and professionally. We love our new windows and shower door. Our dog loves her new dog door. We will definitely use Aptos glass in the future.

Imagine you have a screen that no longer fits in your window because the house has settled. You take it in, and they tell you no problem they can make the frame smaller and they will. And they WILL CALL YOU. They never call. You go back in a couple of weeks later (note they are not open on weekends so you have to take your time off work to take things in). They give you the screen and the person out front says yes, THEY TRIMMED THE FRAME DOWN. You take it home and it is no easier to fit than it was in the first place and then you notice by the wear marks that the frame could not have possibly been trimmed. Is it possible I was lied to? Seems unlikely. You take it back and they say «oh yes it was trimmed down» but we can take it back and trim it down-​meaning make the actual frame smaller, which was the original request. They say it will be done after lunch, and they will CALL YOU. Noone calls and I go back in at the end of the day, and they tell you, IT IS IMPOSSIBLE TO RESIZE THIS FRAME, because of the way it was made (which confirms that I was lied to at least once). Fuming because I could have made a new frame myself a couple of weeks ago, they give me five bucks to go away.
Good luck.

I used Aptos Glass & Ideal Windows for a recent project involving the installation of a custom glass safety railing for my condo.
While the company ultimately did a good job on the project, my chief complaint in dealing with them was the lack of communication and follow-​through on commitments.
They did not meet the dates they commited to nor returned calls when they promised to.
This resulted in my having to bird dog them in order to make sure things were getting done, which required more time than I wanted to spend being involved in the project.
Since this was less than an «ideal» experience, I will look for a different supplier for my future glass needs.

Don’t bother.
Five or six weeks ago we called them to get a new screen door installed. They came out and measured and then we didn’t hear from them again.
We left messages, with the woman who answers the phone and also on their answering machine. No call back. Apparently they don’t return calls. Ever.
Finally spoke to a guy yesterday. He didn’t give his name. He gave me some song and dance about the door had arrived damaged so they had sent it back. I told him it would have been nice to been informed of this sooner. He didn’t have an ETA for the door, but told me that he would call me today after he spoke to the place in Visalia where the door was coming from. 24 hours later, no call back.
I just called Aptos Glass and spoke to the same nameless guy I spoke to yesterday, you know, the one who told me he would call me today? I fired them. Heck, fired them? They NEVER DID ANY WORK other than measure the door! Why would ANYONE want to do business with a company who doesn’t care enough about their customers to return their phone calls? Is our job not big enough for them? Then tell us you aren’t interested.
Don’t waste your time with Aptos Glass.

Unilocal apparently took down two previous reviews which I read before deciding to give Aptos Glass my business. Both those reviews echoed the same experience I had: Aptos Glass does great work and are very reliable but is not good at communicating. You have to stay on top of them and don’t expect them to call you back. Ask for a quote but don’t assume they’ll call you. You have to call them. I had them come out to my house and measure my windows then never heard back from them. I assumed trhey would call me because I assumed in this economy, they would want the work. They never called, but when I called them they were professional enough. If you can live with that, you will be happy with their work.
Also, I later learned that my new windows could qualify for a Federal tax credit if they were rated low enough, but they weren’t. I wish Aptos Glass would have told me about this, then I would have opted for the right windows. Like my electrician friend says, it’s Aptos Glass’ business to know these things

This family owned/​run business is great. When I first needed windows I called around to get prices — these guys always had the best. They do a great job installing with minimum of mess.