Ulta Beauty

Went to claim a 21days of beauty offer 3 hours after they opened. They were already sold out and the replacement product was already displayed. What did they have like a dozen? They said try online which I did and they were out of it there too. I contacted customer service where they pretty much said too bad so sad. poor service skills. I have shopped there for a long time but didn’t seem to matter. Sephora here I come.

Went there to buy perfume but selection was not great. Found some I wanted to try but many of them were missing testers. Who wants to buy an expensive perfume if they can’t try it?

Love this place when it first opened… had a fabulous hair cute, the dermalogica facial was so-​so, won’t do that again. Spent a lot of money over the next few months and went in to claim some freebies and a discount on another fabulous hair cut (there master cutter is great) There were several young girls working and I was told by one that I couldn’t have any freebies that I earned, because it expired yesterday and I couldn’t use the hair cut coupon, because the master cutter wont take it? The coupon was for a $ 30 haircut?! Anyway, I thought about telling her I was hurt and couldn’t sit up for two weeks, but decided she wouldn’t care or believe me, being she tossed my flyer at me when she told me it was all no good and went back to what she was doing. I also thought, I shouldn’t boycott the store just because of her, so tried again with no prevail. So, I walk away, wishing I could get a great hair cut there again, but just cant bring myself to walk back into the store.

The store from the outside is huge, but once inside there’s not much on offer. A third of the store is dedicated to the salon, a quarter of the remaining store floor is given to the Benefit Brow Bar. This leaves less than two thirds of the floor to shop for products covering makeup, fragrance, bath & body, as well as tools.
The high end brands of makeup are very limited in comparison to Sephora. Bare Minerals is the line emphasized at this store, as evidenced by the multiple tables and shelves stocked full of their kits and powders when you enter. I guess that works for the suburban mom crowd, but not so much for people who like Makeup Forever or Nars type products. The rest of the brands are only given half a display case and not all of their products are there. For example, Too Faced and Stila shared one display case. However I found some Too Faced shadow kits on an end cap three rows down that weren’ t at the regular display shelves and none of the Stila kits were offered for sale.
The same situation applies to Ulta and drugstore brands. I couldn’t find the Ulta kits that are always in the paper ads and online. Not all of the L’Oreal Infallible or HIP shadow colors were there that you can find at Target or any other place that sells the cheap brands. I was finally tired of circling around the store trying to see if products were hidden somewhere else and just left without buying anything.
Luckily this isn’t the first Ulta I’ve been to so I won’t boycott the chain altogether, but it’s a rather pathetic branch that isn’t worth going to unless all you use is Bare Minerals and Benefit cosmetics. Unfortunately for me I’ll have to travel to a different suburb, Roseville, in order to shop at an Ulta that has anything worth buying.

Love this place… The people are still just as friendly and helpful as when I went in for the first time! I’m a repeat customer now.