Syeni Salon & Spa

As a customer of over 4 years I’ve had just about every type of service and oddly just about every type of experience you can imagine at Syeni. So here’s a full and complete review of years worth of experience at this salon and spa.
The setting itself is 5 stars. Located in historic downtown apex, the charming and rustic home for Syeni spa is beautiful and relaxing. The building it is housed in is gorgeous and the owners of Syeni did a perfect job decorating everything from the unique relaxation room to the immaculate bathrooms. If you do get stuck waiting for an appointment I can’t imagine you would care since you’ll be busy sitting in a plush room with tea, water, and snacks.
The spa is also a 5 star experience. I’ve had many massages and facials and have thoroughly enjoyed every one (except on one lone occasion where the very chatty masseuse kept making me talk instead of letting me relax.) the robes are cozy, the rooms are relaxing, and the products they use smell and feel amazing. The staff for face and body treatments have always been very professional and seem to hold themselves to a very high standard.
The hair salon is spotty. I’ll say that I have never had a bad cut, so I do recommend them. However, I have had some cuts that were amazing and others that I was less than impressed with. I also had one cut where the shampoo and rinse beforehand was done with scalding water and a stylist that wasn’t very careful and kept letting water run all down my face, not pleasant.
The nail salon has also very very spotty, with more negative experiences in recent visits. When I first started coming years ago I was always pleased with my nail service, but I haven’t had a good one in quite some time now. On one occasion I had a manicure that was slow, painful, and ruined my nails. I haven’t had a manicure since because of that terrible experience. As far as pedicures I used to always have an excellent experience, but the last few times have been ridiculous. One time I had a pedicure booked the same time as a friend. Her nail technician didn’t even show up until my pedicure was completely done. No one knew where she was. On another time I came with a group of 3 other ladies for a celebration. All 3 of them had their pedicures as I sat and patiently waited for my own. Their technicians got up and left when they finished and no one said a word to me. A woman in my party finally got the attention of an employee to say my pedicure never happened and she said she would find someone. After waiting for well over an hour from the time my appointment was set I said no thank you and left, what a waste of my time! The thing that really bothered me about those experiences is that Syeni didn’t try to make things right. They just said oops and moved on. That’s just not how you treat customers. On several other occasions I or a friend has been left waiting in the soaking tub for so long that the water has gone cold. It also seems that at least one of the foot spas is always out of service and that there are never enough nail technicians.
My customer service with booking and checking out has been less than adequate. Several times I have booked an appointment based on a special being run that they tried to charge me full price for because the person at the desk was totally unaware of the specials. Not professional. Several times I have booked an online appointment and showed up only to be told that their system is having issues and there wasn’t availability. They should really stop using an online booking service that has had issues for months on end. I have made appointment requests and been told I would be contacted shortly and never heard from them again.
Overall I do enjoy coming to Syeni, but I only go when there are specials now. I really wish the girls at the desk and the nail techs would step up their professionalism and be on time and aware of what’s going on (and freaking apologize when you mess up! Make it right!!) I come less and less since the management seems to have gone downhill, but they have enough pros that I haven’t completely given up yet.
Bottom line:
The atmosphere can’t be beat and body and face treatments are spot on. Do not use their online booking and if you are taking advantage of a special make sure they aren’t trying to charge you full price. You should even bring proof of the special. Don’t get your nails done unless you are alone because you may end up spending twice as long as you planned there or not getting them done at all. Give the hair salon a try, you could be blown away but at the very least I doubt you’ll be disappointed.

Went here for a 30^th birthday celebration for a friend. We were immediately brought back to the relaxation room which was perfectly relaxing. We had a few minutes to chat and mingle before being led to the nail area.
There was a plentiful buffet of mimosas, fruit, little quiches, yogurt etc. Let’s talk about those mimosas — I’m not sure if they made them or just bought a thing and poured it, but they were delicious. I’m not a HUGE mimosa person, but they had me singing a different tune. All the snacks were super yummy and there were plenty for everyone.
We were given free range of the nail area and it was sectioned off from the rest of the salon. We had two nail technicians to give everyone manicures. Great selection of nail colors. The girls doing the nails were great. Not the best manicure I’ve ever gotten, but almost a week later and my nails still look great — and I tend to not get manicures often b/​c they never last so I’m pleased.
They did let us know they do diva parties for little girls too, which I’m totally going to take them up on when my daughter gets a little older.
I’m thinking about getting some girls together and visiting for my birthday I had so much fun!

The salon is beautiful and receptionist was very professional. Darlene was my nail technician to perform my pedicure. Overall I enjoyed my pedicure and the glass of wine that was provided. My only dislike was the nail polish on my on my toes did not last greater than 2 weeks. Typically when I get a pedicure the Polish will last time sometimes greater than 2 weeks.
For the price that I was charged for my pedicure the polish should lasts greater than 2 weeks. If I were to return to this spa/​salon it would have to be if someone gave me a gift card.

I rarely take the time to write reviews, but the Syeni salon and spa in apex is worth the time. I met hairstylist Cameron after having a hack dye job from another salon. My hair was dyed back to my natural dark (almost black) brown and I wanted blonde highlights to make it look less flat. She warned me that because the color was so dark she might not be able to get me the blonde I wanted. Not only was she able to achieve the perfect light blonde highlights, but she rinsed my foils in sections so that the part she started foiling wasn’t damaged by the bleach. When she finished I had exactly what I wanted AND my hair wasn’t damaged the way I’ve come to expect with bleach treatments.
I’ve been back to see Cameron again to touch up my highlights and I couldn’t be happier with the result. My hair has gone from dark, dark brown to a dark highlighted blonde in two visits. Cameron is a huge asset to the salon and I won’t be letting anyone else touch my hair from here on out.
The salon also has a fantastic atmosphere. The waiting room is a dimly lit «relaxation room» and the staff are always so courteous. I also really appreciate that no one tried pushing hair care products on me the minute my wallet was out. Really, a lovely salon and talented stylists!

I’ve been going here for over 2 years now. Mindy is the best! She always does a fabulous job on my hair & I get tons of compliments on it since I’ve been seeing her. She’s great about listening to what I want & offers suggestions if I ask. She takes the time to make sure I’m pleased with my cut & color. The best part? She teaches me what I need to do at home so that my hair looks good on the days I style it, too.

I booked a last minute facial here last week and was not pleased at all. The customer service left much to be desired from the front desk staff who were not very welcoming or friendly. The facial was supposed to be a 75 minute treatment, but it couldn’t have lasted more than 50 minutes. The facial was also supposed to be customized, but the technician never examined my face (the room was lit only with a night light the entire time). I would not recommend or return.

I have gone to Greg for massage and waxing — he’s amazing and they get 5 stars for him. After saying that I would now give the facility a 2, prior to the remodel it was a 4. When I go for a massage it want a relaxing experience. Now I have to go through a loud manicure and hair dressing area versus enjoying the relaxing Spa atmosphere of the competitors out there. When you are relaxed from a session the last thing you want to do is walk out to a loud environment. I am going to rate them a 3 now so that hopefully management will look at this. Prior to the change I listed them as a 5. I complained to the front desk but it’s the opposite of what a spa experience should be… But give it a try just for Greg

Have gone to Syeni for years for manis, pedis, massages and facials. They even did my hair in a beehive one time for an event (looked awesome!). I just had a hair cut and style by Shannon and it was probably one of the best cuts I’ve had in a long time. Did just as I asked. Great style. Great product referral too. Would recommend Shannon!

I had my hair cut and styled by Cody; I shall now laud him: if Cody was a magician, he’d be called Cody the Transformer. Why do I say that? Because he was able to give my VERY thick hair the exact kind of thin layering it needs to make it more manageble. Actually, make that to make it more AB FAB because after my appointment I walked around Apex feeling as good as Patsy Stone – BBC haters need not read further… but I digress. Like I was saying, if you want your hair transformed into a magazine-​cover-​ready style, call Syeni Salon and ask for Cody. You won’t regret it.
P. S. He’s growing out his hair. Don’t be jealous if his hair looks better than yours because, well, I told you, he’s magic!

Horrible experience. We went here the day before my wedding to get a basic mani and pedi. I paid $ 100 (without tip) and it was totally not worth it. They never offered us anything to drink (even water, not to mention to champagne or wine). They took forever to get the services done. It took at least thirty minutes longer than what they said it would be. Also, the girl who did my nails kept having to redo them because she kept messing up the paint. After she was done, my finger nails did not look precise at all. I could have done a better job, and for paying one hundred dollars, it was a huge disappointment. I would never recommend this place and would never go back.

This is a beautiful place. My daughter and I have been here several times for different services, but always w/​a coupon. We were very pleased each time. The last time I went I did not have a coupon and I’ve decided it’s just too high priced compared to the rest of the salons in the area. One thing I really dislike is the seating arrangements for the pedicures. There is no flexibility and you have to put your foot on your technicians knee. One has to sit straight up on the bench (my mother could never go here — she would be completely uncomfortable). The foot bowls are beautiful, just not very practical, in my opinion. I also don’t care for their checkout process. It takes way too long. I love to give local shops my business, but ultimately it’s about price vs. value. Maybe if they do a Groupon, Twongo or Social Living deal, we’ll go back, but it’s not worth paying full price.

I’ve had a makeover from Gregory who spent a ridiculous (in a good way) amount of time with me and instructed me on products and application,
I have also had several mani pedis from Christina and love the attention to detail, her quality artisanship, and the atmosphere. My favorite spa!

Had the best massage ever today with Melissa. I’ve had great massages before but never in such an amazingly relaxing spa and never with such a skilled masseuse. The atmosphere was the epitome of what a true spa should be… I will be back and can’t wait to try their other services.

Cool little place!
They have a nice warm clean changing area. Their waiting area is quaint and just enough eccentric to be fun. After massage they encourage coming back there to chill with a glass of drink. That made the experience more spa-​like versus a simple massage.
The massage was wonderful. I had Jason (hoping I remember that right). He did a wonderful job of finding the ouches and letting me relax without chit chat.
Scheduling was easy. They have enough friendly staff to handle things. I also liked the location in downtown Apex as I always need a good excuse to wander there. Parking is easy as they had an off street lot.
Price is good and they offered a frequent visitor reward. I’ll be back!

Oh, my. Just came from a Living Social massage with Melissa. I’ve had a massage or two in my time and I have never had such a fantastic massage in such a relaxing environment. Sigh… where was I? Oh yeah, I understand Melissa is new to Syeni and I would tell anyone to grab her while you can! The secret will be out soon. But I’m good… I’ve already made my next appointment!

Love this place! Miranda is awesome!