Waypoint Homes

I have been working with Waypoint homes with Mike and the office and while we are still waiting to hear back about the place still they have been very helpful. Mike has answered all questions we’ve had and the office has been friendly and helpful with any other questions we’ve had. Hope we get a chance to rent with this company.

I wasn’t able to schedule a viewing for three homes after prompting interest on three sites, I had to call. Waypoint outsources their calls and a robotic person only communicated with me from a script, never addressing my desire to just see the home. I don’t believe that I should have to provide so much personal information just to tour a home. It was very impersonal and having to speak to someone on the other side of the world about a house 10 minutes from me was a turnoff.

My name is Cory and this is the first and hopefully my last Unilocal review. I spoke with a representative from Waypoint homes’ 800 number named Isaac who could not have been any more helpful. Isaac informed me that the representative for my area (bay area) was named Junn Fabriquer. He provided me with his telephone number. Everything went down hill from here. Reaching Junn by email or phone was like tracking down someone that owes you money. I began to wonder if I was trying to earn HIS business. All of this was tough to deal with but the real problem was how I was treated when I finally was able to speak with Junn Fabriquer. Junn was aggressive with me within the first 10 seconds of our phone conversation. He informed me that the only way I had a chance to rent the house that I was interested in was to pay a non refundable deposit of $ 1879 and to «play by his rules» and that he is not here «to tell me what I want to hear» and that If I did not like HIS terms to «take my search elsewhere». When I asked Junn Fabriquer specific questions about the deposit and holding policy he began to yell at me and ask me «who are you to challenge my integrity». After his verbal rampage he told me that he would give me until 9 am the next day to pay the $ 1879 or my dealings with him would over and he would deal with someone else that had the ability to understand the deposit and holding policy. I hope that someone in management gets this or the email I will be sending as Junn Fabriquer represents the brand name and «INTEGRITY» of Waypoint Homes.

Thank you Carrie for following through as you said. I was very surprised but I do see Waypont has refunded the holding fee after all.

We just moved across the country to a home in Northern California. Since we were so far away we couldn’t see the home in person but waypoint homes assured us they would inform us of everything about the home and any problems we run into when we arrive would be dealt with right away. This was not the case. As soon as we started bringing up problems they turned our backs to us telling us this is why they don’t sell homes sight unseen, after they already told us they do this all the time and they assured is of our happiness. We have been here for almost 2 weeks and they have not dealt with our trash pick up issue so it is piling up in our garage. There is a train that goes by blasting it’s horn every hour that no one informed us about. And we were told it’s not up to waypoint homes to tell us there is a train because they don’t know if we would care or not… Who in there right mind would choose to live next to a horn blasting train!!! We went into a meeting with our house manager hoping to at least lower our monthly rent. She did not seem to care of our displeasure in the slightest at all. And on a side note I’ve fixed about 4 separate things in this house, and they all were pretty serious and they gave us 50 dollars off of one months rent. I saved them hundreds of dollars with the repairs I have done and time. So my recommendation is do not ever choose waypoint homes. They only care about themselves and not the happiness of their customers. Once you sign that paper all kindness and promises are out the window.

Keith — Please know that even under the worst of circumstances, it takes a
while to work through the California legal process. So while it may
appear that nothing is happening, we are working with our legal team to
resolve this.
Regards,
Jane Bowling | Senior Area Manager
well lets see loser people still living in garage and for the 4^th they decided to light illegal fire works of and little mine and neighbors yard with that crap. they the next day the feild next to our house did catch fire and another neihbor told me they were lighting fireworks in that dry grass field

Please take my warning and don’t rent from this company. This review will only be up for a couple of days. They cancel there accounts on Unilocal and open them up again. I have already sent a message to Unilocal about it. We rented a house at 237 School Street in Pittsburg, CA and they were the worst people to rent from. There were so many things wrong with the house that we had to call every single day to get plumbing, electrical, and leaking problems fixed. They would just put in a work order and wait and when they did come, nothing would get fixed? After our ceiling leaked for three months they said that we had to pay for someone to come fix it? We just started not calling anymore and just put up with the problems. After that we started getting eviction notices for not paying a water bill in March of 2013. We moved into the house April 2014. We went to the office and talked to the manager Rhoda Carter (that’s how its spelt in the letter) about five different times in six months and she said she doesn’t know why we aren’t going to pay it??? After moving out they refused to give us our security deposit back and are trying to charge us $ 2,500! The house looks the same as we got it, we have talked to Bruce and some of the other guys that work at waypoint that are fixing the house up and they say it looks better then most the houses that they have taken care of. My wife has been in the military since 1999 and we have moved from city to city in the past 15 years and have never had such a bad experience with a rental owner ever. We own a house in ND that we have rented out for years and have had some pretty bad renters that have trashed the place. We have had to pay to have it all cleaned up, but nothing to what this place is saying. All in all, waypoint homes is one of the worst companies and employes I’ve ever had to encounter.

Waypoint homes has been SO GOOD to my family!!! Just recently my water pipe broke in the back yard and within minutes of the order going through Jeremy (maintenance guy) calls and coaches me on how to turn off my main line water and first thing in the morning had someone there and got it fixed! I really appriciate how helpful and knowledgeable Jeremy is! GOOD JOB WAYPOINT! And to you Jeremy!