Quality Plumbing and Rooter

Update on my Aug 2012 lateral sewer line replacement by William Cordova and crew. Everything still perfect, and continue to save $ 240 every year by not having to snake the line every 6 months.
Since then, I’ve used Quality Plumbing & Rooter several times for small things. Most recently in Oct they repaired an exterior water line on the side of my garage that had been leaking. Suddenly, last night it sprang a leak in the same spot. Not sure if it was a bad part, expansion/​contraction over the winter, or what, but William got someone to my house by 9am the next morning and repaired everything at no charge.
I was worried that he might want to charge me since almost 4 months had passed, but he didn’t even request to see my original invoice. I like that he stands behind his work.
Honesty pays in the long run. William and Quality Plumbing & Rooter have showed me that every time which is why I’ll continue to use them.

Quality Plumbing charged my home warranty $ 300 for a «fix» to a problem that turned out to have nothing to do with my unit. He refuses to provide a receipt for the $ 135 I paid out of pocket. Based on my experience, something doesn’t smell right about this situation and I plan to pursue it further.
I had a slab leak which appeared to be coming out from under the concrete slab of my ground floor condo patio, flooding the landscaping in the common area. I called these guys because they were listed with my home warranty company.
The two guys arrived a half hour past the end of the 2 hour window.
After digging out the soaked ground to uncover what appeared to be the leaking pipe they said in order to fix it, a valve needed to be replaced in the water heater which was connected to the pipe. {I have no idea I just want it fixed} They charged my home warranty $ 300. I was charged out of pocket $ 60 for the visit + $ 75 for the labor of digging. William himself explained to me over the phone that those two items were not covered by the warranty. Fine.
The valve was replaced and the guy was getting ready to leave without backfilling the ditch they’d dug and which was filled with standing water [labor I was being charged for]. He seemed surprised that I expected it, but did it anyway.
I paid with a check, and asked for a receipt. He said William would send me one. I left a voicemail with william asking for the receipt. His message to me «why do you need a receipt when home warranty covered it?» 2 weeks later I have to ask for it again.
They didn’t have a leak detector and without one of those and given that there were 2 units one on top of the other, with a slab leak a plumber should either have the necessary tools to diagnose a problem or not diagnose it at all instead of making a guess at a very expensive fix with a ⁵⁰⁄₅₀ chance of success.
The receipt is one sticking point, never mind that it didn’t fix the leak. When I got a different company to come out they found no signs that the leak came from my unit. I told the HOA to pursue it on their end that it had nothing to do with my unit. It was my upstairs neighbor!
P. S. If a company does not provide you a receipt for their services paid out of pocket, you have no recourse if the repair fails. It could also have repercussions on your homeowner’s insurance down the line.

My crappy home warranty (review on that later) set this Company to come to my home and repair a leaky drain pipe. Not sure of the guy’s name that came out this morning, but it wasn’t William. He came, went under the house to look at the leaky drain pipe and came back up to say that it was wet down there and he wasn’t supposed to do any plumbing work when it was wet. OH REALLY?!
1) IT’S WET BECAUSE THE PIPE IS LEAKING, HELLO?
2) IT’S WET BECAUSE IT’S RAINING?
He apparently called his boss, I’m assuming William and said that he was told that he couldn’t do the repair and he would come sometime next week and he walked out, just like that.
What a freaking joke of a Plumbing Company. Don’t waste your time with them.

I am a property manager, and William is currently the only plumber that my company trusts to do work for us. He is very up front about the work to be done, and his estimates are very accurate. All of the work that he has done so far has been very high quality as well. He has even told us that there was work that he didn’t have to do, which ended up as less money in his pocket. High class there. We’ll continue to use William as our plumber, and I suggest you do to.

We had a leak in the pipe near the main line (which we thought it was actually the main line). I called on a Sunday morning, they got here in an hour or so like they said. They gave me a quote almost instantly after he diagnosed the problem in just a few minutes. Totally reasonable! They got to work and were done in a about an hour and a half… they had to dig up through plants and tree roots. They were friendly and I would ask them back again!

This company is a big joke. They do not keep their appointments (missed 3 appts), are unprofessional, do not understand the issues and do not speak very good English. William Cordova, the manager, is extremely rude. When questioned about missed appointments he said that he does not need to answer to a woman and n his country a man can talk over a woman. Well, Mr. Cordova, this is US and not Mexico.
DO NOT USE THEM.