GameStop

In line for over 30 min while 2 employees just chopped it up. The phone kept ringing the whole time I was there, and they just ignored it. The worst game stop I’ve ever been in, and the worst experience I’ve ever had. John and Jeff were the employees ignoring their paying customers. Not very professional! Jeff kept walking around on his cell phone too.

They are so nice at this location. Everyone is always very friendly and goes above and beyond to help the customers.

Ok so first trip was to find out if they had the deal to trade in the xbox360 for the xb1 and get a 100 dollars off. Second trip was to go home an get the Xbox 360 to swap out. third trip was to go back home to get an hdmi cord for the x box 360. After an hour of the swap out process I walked out with the xbox1. They were super busy because of the release of black ops 3 which I totally understand so I wasn’t to worried about the wait, UNTIl. I get home and set everything up to find out that there was no mic in the box. I called back and told them that there was no mic, and they said I had to come back, wait in the line of about 20 people, and go thru the entire process again of swapping out the Xbox to get another one that had the mic in it.
I’m not that dude who complains about little things, actually I wouldn’t mind going back for a fourth trip to pic up a mic and leave. However to ask a customer who just went thru all that to do it all over again is horrible customer service.
UPDATE** so I go back after my horrible experience because I figured the 30 dollar Xbox1 mic that I was forced to purchase should be returned and I might as well spend a little extra money on a pair of turtle beaches.(at this time I had promised myself that I would not give this store another dollar of my money because of how bad my previous experience was) I decided to suck it up, I walked in with the intention to return and upgrade, while in the process of returning I asked the clerk what the difference was between all the turtle beaches because I was Interested in buying a pair. He stopped what he was doing and said, basically go grab anything except for what you already have. These basic ones You have are shit.
I’m looking at dude like, can I get some help? Maybe an opinion on which of the 5 turtle beaches you sell would best suite my needs. Anyways I retuned my basic headset I was forced to buy and I took my money to target and got a pair of turtle beaches. (best 59 bucks I ever spent) Also I filled out 2 bad surveys on my GameStop receipt and on both surveys I requested a phone call or an email. Of course, I received neither. What’s the point of having the survey on the receipt when you are not going to contact the customer who had the bad experience? GameStop I now promise myself (I mean it this time) to never give you another dollar of my money.

Gamestop, home of the worst pre order ! Staff doesn’t know what’s going on everytime I ask them a basic question about a game or product that they have in store. Best Buy is better.

I just hate this store, but unfortunately my little son ask me to bring him here every time he get bored or want a new video game. There’s always one or maximum two person in the whole store. The line is way too long (at least 15 mins). Because this store is too busy, no one there to help you find what you’re looking for or if you have a question. Please get more staff!!! I would love to update my review!

This place is packed. I came here looking to buy games and was surprise how much cheaper the used games were (since kids won’t play with them for that long anyway.
The associates here were very helpful; they went above and beyond in trying to locate a used game (they couldn’t find it) but nonetheless, his efforts were appreciated!

I went in to get a used 360 and had done my research on their website so I knew what was generally available. I wanted to cruise the 3ds section first with my son and on the display of preowned 360 boxes was an ad for an additional $ 30 off. I inquired about it and was told it applied to all preowned 360’s. I asked the associate if they had any black elite models and he went to check. Unfortunately they did not so after a little discussion I decided on an old white system with a 2 year warranty. We discussed what the total price would be with the special and rung everything up. I went to pay but the total was too much. We reviewed the order and found that the 360 had rung up at $ 99 instead of the advertised $ 79. I know this doesn’t sound like much but it made the difference between buying an older console and saving up for a newer one. I was informed that the system had bumped the price up to then have the $ 30 off special. I was disappointed and decided to cancel the sale because it was no longer worth it. Another associate was in on the discussion and decided to call the manager on duty about the discrepancy. She was able to correct the error in my case and make the sale. I walked out with a quality system with a warranty and peace of mind.
This is why I go to GameStop. The associates are knowledgeable, helpful, courteous and willing to go the extra bit to make customers happy. You can get games and equipment anywhere but service like this is why I come back every time.

Staff is usually pretty cool but this place is the hitler of the video game world. You buy a brand new 65 $ game and the very next day go to return it and they say no but they’ll give you like 17 $ in store credit. Place is the only place really for games so Ofcourse everyone goes there. But place is a huge rip off.

what can I say, gamestop is awesome. the employees at this location are always knowledgeable about games and systems. they always offer pretty order reminders and they don’t try to shove products down your throat. they simply mention them so you know what’s available. also the process for picking up your pre orders is quick and painless. they give you group numbers IF YOU GO DURING THE REQUIRED TIMES and then they just call the groups up to get the games. 5 stars, recommend the serious gamers go here.

I buy something, I bring it back, I have the receipt, I paid cash. .. you need my drivers’ license and thumbprint for what reason?
One tells me it’s a company policy and that it’s in the return policy — I show him that it’s not. Another tells me it’s a law because of the licensing they have to buy used stuff. This is also false — returns with receipt to a pawnbroker (that’s what they’r licensed as) do not require a thumbprint or an ID.
What is it really? An excuse not to take returns so the store’s sales stay up.

Everyone knows what GameStop is about I’m giving this store 5 stars because they rock. The employees at this location are always nice & helpful. It is one of the busiest of the stores I frequent & they handle it like pros. Today I was looking for infinty marvel starter pack for PS3. The streets location sold out, I found out after standing in a huge line. I called this store & they were very nice & put the last one they had in hold for me. I stood in a line outside & then inside to get it. Before he would sell it to me, the other associate made sure I had called for it. I now have it in hand thanks to them!

I popped in here awhile ago to buy a cheap headset for the xbox, it was like 10 dollars the first time i bought it. I go back just the other day to get one for a friend and its now 17 bucks. but when i asked for them to get it out of the locked shelf the guy was up front and totally honest with me and told me that ross sells them for like 8 bucks. I was actually pretty shocked to hear that, as a customer about to make a purchase at this store i was totally blown away by his honesty and the fact that he wanted to get me the best deal possible even it meant that the purchase wouldn’t be made at his own store. I ended up buying it there anyway cause i was already there and had the money, but thank you so much for letting me know that. I’m glad to know that this gamestop employee has the best interest of the customer in mind.

Full disclosure, I’m an ex-​employee.
I loved working here. Management created a culture of high-​quality service. Costumer service was primary above all else. If I was running a business, I would prioritize it the same way. I was always pleased with new staff arrivals because the hiring process was very specific about certain qualities they looked for in a new employee, mainly empathy, hard working and knowledge about games! Basically cool people to work with and it showed in the costumer base which was equally awesome. I just wish we had more time to chat with all the awesome people that came in. Seemed like everyone that came in «Got it» Don’t think I’ll find another corporate job like this and I wish everyone there success!

Called on the phone asking for the associate to check for 4 games, said he had a few people in line but would help me out. Super quick, verified all games in stock for me, and answered exactly what I needed. 5 stars for helpful customer service in this situation.

This place is pretty awesome.
Pros:
— Most of the employees are really awesome and friendly, especially David and Patricia (hope I spelled that right).
— They have great knowledge of most of the games.
— Fairly priced games for well, games.
— The fact you can trade in games for store credit. Yes I know the whole «oh they rip you off» thing, but it’s better than not being able to at all.
— Their «Return policy» for used games is amazing. Long story short, get a used game that’s $ 50, beat it within 7 days, return it and get to use your $ 50 on another game. Obviously you can’t do this back to back on the same receipt or they’d be out of business, but doing that once saves your money on a game that has no replay value.
— When you are buying a game, they don’t just sell it to you, most of the time they will talk about it, give you an incite on the game if you are unsure about it, and make you feel welcomed into the store.
— They will let you know on any trade in offers, or buying offers that are coming up when you go there.
— The games are alphabetized, and they keep it in check, even when the customers mess it up all the time.
— Midnight releases are usually quick and organized, unless it’s a Call of Duty release, then the midnight release is a con.
Cons:
–Not all of the employees are as amazing as David or Patricia, some are like «Oh goodness, not him/​her. As in they forget about the trade in bonus, or they don’t help out with the bonus’s and screw you out of a couple of dollars. Also they don’t give you that welcome experience.
— If you are trying to buy a game in a hurry, just straight up say you don’t want to here about any upcoming pre-​orders, trade in offers, or anything like that because they are required to tell you about each and everyone. It’s not really a con to me, but I know a lot of people can’t stand it. There’s this one employee that gets on my nerves with that, they would go on and on about each and every single one, even when I say no.
— Call of Duty midnight releases. Honestly, just get the game the next day, you can sleep and get it. The last two midnight releases I have been to that were COD were a disaster. No organization, too many uncooperative people, and just too ridiculous. Yes it’s pretty cool they have all of these props, events, and giveaways, but it’s too much if you just want to get the game and leave. Which is what I want to do, I rather spend my day doing whatever, instead of waiting in line for 4 hours to get a game.
Summary:
Great service if you get the right employees, awesome return policy, fairly priced, bonus’s. Not so great midnight releases, can get a bad employee.

Do not attempt to trade at this store. It is either past the return time or against their un posted policy. Pass out copies if you want customers. This stores customer service always stinks and never enough help. Busy Parents, Avoid this place!

Great selection and service. Cashier always works with you to get the best deal possible.

I am no gamer but have been here a few times. I’m more of a Lara Croft fan and that’s it. I came here looking for a gift for my nephew for his Wii. He’s five but darn smart so I didn’t know what I was looking for exactly but the CSR that helped me was super friendly and helpful. I picked up a Sponge Bob game, read the back and it didn’t explain to me on what needs to be done and how on a Wii. For some reason I was thinking of the Kinect. But the CSR explained the game and it was reasonable for my nephew.
At check out, I knew I was in their system but it’s been years. I didnt have the card thingy they have now but he hooked me up with not having to pay the replacement fee. He also confirmed that there weren’t any other game stores like Game Stop which I found odd given the huge industry. Big competitors are the big box stores. I’d go with buying your games used here. They work just fine and back up their products when they don’t.
True, they may not give you remotely close to what you originally paid for for a game or console but if it’s just going to be sitting on a shelf or closet, I’d rather have the money and let someone else enjoy it.

Good selection of used games, customer service is spotty at times, I don’t expect much and thats about what they deliver.

I take my son here for his games. I find this place very cramped. I personally think the video games are way over priced but hey that’s what my son uses his allowance for so I don’t mind.
Employees are all kind and pleasant towards my 13yr old son, whom I make do all the work. I just stand behind him and soak it all up.