Drain Busters

My home warranty company would only use these plumbers when I had a problem. Drain Busters are so bad, I cancelled my warranty and now I’m contemplating litigation against them. They said they couldn’t replace my sump pump, which was covered under warranty, because there was water in the basin. They wanted to charge another 200 to empty the water, though they didn’t even have the equipment to do so.
Today my handy man is here, he removed and replaced the sump pump in about 15 minutes, with the water in the basin.. Something Drain Busters told me was impossible. Amazing how dishonest they are.
I would not trust DrainBusters to do even the simplest of jobs, just a dishonest company that is out to fleece people. Stay away.

This company is the worst ever. I used them through my home warranty company, who I’m on the phone with now, getting ready to cancel my contract.
When I called to schedule the appointment, the lady that answered the phone was clearly teleworking with a baby in her arms. As she was talking to me, the baby started crying. She put me on hold to shush the baby; when she came back on the line, I could still hear the baby crying from a distance. I received a ridiculous appointment window of 9AM — 1PM, which of course means I have to take a full day off of work.
The guy gets here and his entire mission is to not do any work, unless I’m willing to pay outside of the home warranty. Tells me that the issue is outside of my home warranty (which was a lie) and that he can’t wait for me to talk to anyone at the warranty company, AND THEN HE LEAVES.
And, they don’t accept check. Only credit card (which requires an additional fee), or cash. I wonder how the IRS would feel about that?
This company is trash. The gentleman they sent here was a shyster.

My initial service call went quite well. The plumber was there to find out what was leaking under the kitchen sink. Once he found it he realized the garbage disposal had a crack and had to be replaced. I was rescheduled and confirmed for the following Tuesday and they did a no show. I called to find out where they were and was told they wouldn’t be able to make it. I then received a call saying though it was in the system she (dispatcher/​scheduler) failed to put it on the calendar REALLY… then trying to get on the schedule was more difficult that anything than I have ever encountered. So I was rescheduled yet again with a window of 2−6pm. I told her I wouldn’t be there until 5:15 — 5:30 and they showed up a couple hours earlier saying that they couldn’t do it later and I had to reschedule again. The dispatcher/​scheduler (SHE) was rude beyond belief. I was so exhausted I just took the next available time with a window between 9−1pm. Believe me I was on the phone making sure that this appointment wasn’t missed. I had my daughter take off early from work to meet the plumber who said he would be there within 45 min to an hour. I couldn’t believe he was on time at 12pm and my daughter was a few minutes late arriving at which I called and let them know she would be there in 10 minutes. When she arrived she said he was leaving because they only wait for 15 minutes. She was there before the 15 minute window and he was leaving… No she wasn’t having that and he did the job finally. Let me say this once I DO NOT RECOMMEND DRAIN BUSTERS… RUN to the nearest alternative plumber. I was warned about them but because it was done through a home warranty I had no choice. NEVER again will I be bothered with them. If you have to go to them because of your home warranty FIND a replacement otherwise you will regret it. I should have listened to a couple of people that had the experience of their with them one of which had to sue them.

These guys are not reputable! My home warranty company sent them to fix our semi-​clogged drain for the $ 75 service fee.
They came and ran the snake but it didn’t work. They said they have to do additional work which isn’t covered under warranty so it’ll be another $ 250. Ridiculous amount for the little work involved.
Now the drain is COMPLETELY clogged! I’m calling a legit plumber. Beware, these guys are scammers. And don’t pay before the job is done!

Do not trust this company. I hired them to do a huge job for me after they were recommended by my home owners insurance. They had no idea what they were doing and eventually admitted they were in way over their heads. They were repairing the sewer line that runs in the back of my house, under my garage. They showed up literally at all hours of the night to do their work-​seriously, I had just had a baby and would be up at 2 am nursing her watching these idiots with a backhoe. About a year after they finished the job my entire garage (which they had dug up to repair the sewer) fell back into the earth because they had not replaced the floor correctly. They took no responsibility for this despite the fact that the inspector assured me it was their fault. Had to pay close to $ 8,000 to fix the garage. They were unprofressional and clearly had no idea what they were doing. No wonder they have so many complaints lodged with the BBB. Stay away from Drain Busters!