Lily’s Garden

I’m going to have to dock them a star from my previous review. You can refer to that for an overall review of the place. This update will talk about the star deduction:
TL;DR: Do not use for surprise flowers. The delivery service is not great as they will not leave the flowers if no one is home but will attempt re-​deliveries.
DETAILS:
Both times I’ve done business with them, I’ve wanted the flowers delivered so that I could surprise the girlfriend. The second time doing business with them was an occasion where my girlfriend was so busy and stressed with work that I thought it would be a good pick-​me-​up surprise for her (especially since I was out of the area). Unfortunately, both times I was let down. The employee talked up their delivery service as a big deal and would attempt to do what they can. They warned me that if they could not get into the building they could leave it at the door if the driver thinks it would be safe. On my second time doing business with them, I knew they would caution me on that again so I told them that’s fine, and it would even be fine to leave it at the door even if the driver doesn’t feel it is safe; if it is stolen/​missing I will not blame Lily’s (who steals a vase of flowers, anyway?). My goal was to surprise the girlfriend with the flowers. So both times, they did not leave it because no one was home and apparently the driver did not think it was safe. They left a note telling the recipient to call the number and they can attempt to deliver at a better time. I was left disappointed because, again, my goal was to have the surprise. But, nope. The surprise was ruined.
I was tempted to take 2 stars off for this, but I decided not to because of the effort they take to re-​deliver. I can only imagine how much mapping out it takes to do these deliveries especially when driving in Ann Arbor can be difficult (especially since I ask them to deliver towards the end of the day where traffic is at its worst, which they do fulfill).

I’ve received flowers arranged by Lily’s Garden quite a few times. Every time I receive them the arrangement is different, beautiful, and very well arranged. The flowers are always in perfect condition when I receive them; I’ve had some places drop them off in the summer and they’re understandably wilted, but not from Lily’s, yet.
I just received a beautiful fall bouquet today and the colors are gorgeous.
Thank you Lily’s!

I tried to surprise my girlfriend with flowers. It doesn’t say this on their website, but if no one is home, they won’t leave them at the door (even if it’s inside an apartment building). I didn’t give them her phone number, because I wanted to surprise her. Apparently, they won’t leave them because of problems with theft or heat. I would have appreciated reading this somewhere on their website; instead, my girlfriend came home to a note saying to call them. Great surprise.
This would have been at least forgivable, but I just talked to someone on the phone and they 1) interrupted me constantly, telling me how long they’ve been in the business, and 2) did not apologize and tried to make it clear that it was all my fault. Great customer service.
Great surprise + great customer service = memories to last a lifetime. Thanks Lily’s Garden!

I’ve dealt with Lily’s Garden’s on three occasions by telephone now and each time the orders were perfect — so much better than expected. The customer service is friendly, the prices are honest and reasonable, and the flowers were gorgeous. As an alternative, we asked for a basket of healthy snacks and our UMich daughter LOVED IT! I can’t say enough good things about the friendly and professional service accompanied by spectacular flowers and snacks.

Ordered flowers by phone to be sent to my daughter at the University of Michigan. The young woman who took the order was unbelievably friendly and helpful. The flowers arrived right on time, and they were gorgeous. This was an all-​around top retail/​service experience.

Harriet is a super talented florist with a terrific eye. She’s a dream to communicate with, and has a lovely shop. I could not be happier with my order.

Amazing service. Friendly staff. Beautiful flowers. Great prices.
I came in for flowers for my wife and the staff was so helpful. They helped me pick out an arrangement that my wife loved! They asked the right questions to better tailor the type of flowers my wife would like. It turned out beautifully. Could not have asked for a better experience.

I walked in to Lily’s on a Friday to see if they could pull together some simple bouquets for my (very small) wedding the next day. After talking with Amanda about what I was looking for, she sent me to a local market where she had been earlier in the day. She offered to put bouquets together for me if needed and gave me her cell number so I could call her after I looked at the market. I went back in the next morning, and Harriet whipped up an inexpensive boutenniere for me on the spot that was stunning!
I ended up buying a few stalks of waxflower (a cool Australian wildflower I had never heard of before) from them to fill in what I bought the night before, and even though I didn’t end up spending much money there, the service was outstanding. Amanda was more concerned about my needs getting met, even if she wasn’t the one to meet them. She was a great resource for this out-​of-​town bride. From the samples of their work that I saw, I’m sorry I wasn’t able to use them more. I will definitely use Lily’s in the future!

I was so happy with my wedding bouquet from Lily’s Garden! I went in to talk with Harriet about what I wanted for the bouquet, and even though I was totally unprepared in terms of what flowers, textures, and colors I wanted, the bouquet that she made for me was absolutely lovely and perfect! I couldn’t stop staring at it all day, and now that the wedding is over, I have it in a vase so I can still stare at it. It matched my dress and style perfectly. I would absolutely recommend Lily’s Garden to anyone.

Wedding Florist Review: First off, I am not one to write a bad review but I felt compelled to share my experience. I originally went to Lily’s Garden in Ann Arbor based on great online reviews. I left my consultation not AT ALL confident that they would able to produce my vision. The lady I met with could not guarantee that she could find the color flower to match my color pallet and suggested I use artificial flowers because I had such a «specific» color peach I was looking for, although she would not use any of the artificial flowers that I purchased. She also suggested some very cheap looking flowers because of my budget… Once I got her highly priced quote, especially considering how the consult went, I decided to go elsewhere. SO GLAD I DID!!! I just met with Norton’s Flowers and Tim was AMAZING! He spent 2 hours talking to me. We picked out the exact looks for EVERYTHING. He had no problem finding the color flower and the prices were significantly cheaper with a much higher quality. He had GREAT suggestions and made some great points that I didn’t even consider. I felt like he actually heard me and saw my wedding like I did. BOUNUS: delivery is included. To top it all off, he sealed the deal and made me feel so special when he gave me a rose to take home in my «difficult» wedding color. I am SO thankful to God for bringing me to them. I have complete confidence they will delivery that WOW factor to my wedding. They are a huge blessing in my life.

Unbelievable flowers and service. They did amazing bouquets for me wedding. They played a big part in making my wedding look beautiful, and they day go smoothly. I was very vague about what I wanted for the bridesmaids and they gave me perfect bouquets.

Very helpful staff. I gave them free range, simply asking for two $ 20 dollar Mother’s Day gifts. When I picked them up the next day, I was very impressed. And, the two mothers in my life were very happy. Beautiful arrangements. Will be going back when my next floral need arises.
Plus, they have a super adorable dog who hangs out at the shop (must belong to the owner)!

Lily’s Garden is a great place to buy a floral gift for any occasion! I highly recommend using their services and checking out their store! Arthur the Catahoula is always there relaxing and taking the time to stop and smell the roses :)
I recently purchased a reasonably priced indoor plant/​flower as a welcome home gift for my Mother and she loved it!
Their location in Historic Kerrytown is a quick walk for anyone visiting downtown Ann Arbor and there are a lot of great eateries around and on Saturday & Wednesday the Kerrytown Farmers Market is going on so make a day of it!
The flower arrangements they put together are absolutely beautiful! I will be back the next time I need to brighten up a loved ones day!

Called Lily’s for a boutonnière after seeing them at Ken’s Florist for $ 10 – 17. Lily’s quoted me $ 8 for a simple one.

I do not recommend as they have managed to make several mistakes on my order, plus they do not return phone calls as they say they will. To explain — It is our 18^th anniversary of our first date, so I wanted to give my wife a single rose delivered to her work every business day for 17 days prior, then on the 18^th day deliver 18 roses. I called Lily’s as I had used them before with no complaints. I explained what I wanted and they stated they had to get pricing as A) it was unusual request and B) Valentine’s day fell within the time frame, but they would call me back. Three days later, with no response, I contacted them. They had a price, but had forgotten to call me. I should have seen that as sign not to do business.
The first week or so was delivered daily with no issues and the wife was happy. I did not tell her what the flowers were for or how long they were going to be coming, so each day was a surprise, then on the sixth or seventh day, they failed to deliver the flower. I did not know this until a day later, when I realized my wife had not mentioned receiving one. I called Lily’s and asked what had happened. The female I spoke to, who said she was one of the owners, did not know, but promised to send an additional flower that day. She said she would look into it why it had not been delivered and call me back. She never called me back, so two days later, I called her.
She stated they had a substitute driver who forgot to deliver it. She never apologized or gave a reason why she did not call me back. While I can understand a driver making a mistake, I was not happy that they did not contact me to tell me they had made a mistake or send the flower the next day. It was not until I called that they decided to fix their mistake. She offered to send a box of chocolates with the final delivery of 18 roses to make up for it, which I thought was adequate.
The final day was yesterday. My wife was suppose to get 18 roses and a box of chocolates. What she did get was a single rose. I am patiently waiting to call the florist and either get them delivered by noon or get my money back. Either way, I will not be using them again.
Update — Spoke with Harriet and she states her notes show the delivery as today. Decided not to argue, even though the anniversary is the 23^rd, I guess better later than never. Still will not be using them in the future.

I used Lily’s Garden for my wedding in August of 2010. Harriet, and the rest of Lily’s Garden was wonderful. She really worked with me to keep within a MUCH lower budget than most weddings. Lily’s Garden accommodated me in several aspects: They used vases that I gave them for some bouquets that I wanted professionally-​done and they sold me loose flowers that we arranged ourselves to save some money. I told her more of a look that I wanted and they used what they could get to achieve that. The flowers and arrangements were SOOOOOO beautiful. The service was great!!! And, they delivered as early as they could the morning of the wedding. I highly recommend!