Yellow Cab of Greater Orange County

The other reviews are correct about the customer service. The employees who answer the phones think they have some entitlement to how they are «right» and can hang up on their customers. Unless they gave me fake names, the first employee I spoke to was lisa, who for some reason cancelled my cab because I was «a no-​show» at the location, even though I was waiting for over thirty minutes and even called back to find out what the hold up was. Then I spoke to the so-​called manager, who claimed her name was Terise, got hugely defensive by responding, «I AM GIVING YOU CUSTOMER SERVICE» and when I asked to speak to someone above her and a corporate number, she snaps again by saying «you can look that up yourself».
Do yourself a favor by staying away from this awful cab company and get a ride from Über instead.

We needed a ride back to the hotel from Disneyland after a very tiring day and didn’t want to wait for the crowded shuttle. It wasn’t a long ride, but the the driver was great as always! We’ve used this cab company on almost every trip to the park over the years, and have always had wonderful service. Thank you!

I ordered a cab online and received e-​confirmation. The cab was supposed to pick me up at 8:30am for a trip to the airport. Obviously a trip to the airport means it is a time-​sensitive journey. When the car was 10 minutes late I phoned and again 5 minutes later to check on the status, and both times I was told, rudely, that it would be there soon. I finally had to drive myself to the airport. I got a call from both the driver and dispatch just as I got to the airport — and they acted like I was the one who messed up and didn’t show! Having to park my car at the airport cost me $ 160. Obviously it was a stressful start to an entire day of travel and meetings. I have never posted a bad review before, but this was a totally unacceptable experience.

Just came back from an 18 hour bus ride call for a taxi to go home an hour later they tell me nobody was in route very disappointed this has happened before one star I won’t be calling yellow cab anymore maybe I should try über from now on

YELLOW CAB COMPANY… YOU FAIL AT CUSTOMER SERVICE! My daughter lost her wallet on Wednesday evening, ⁴⁄₈ in one of the cabs that they use for ACCESS riders (for disabled people in Orange County who get ride service through County services). We called on Thursday ⁴⁄₉ and were told the wallet was found, the driver had it and it would be returned to Lost and Found by noon on Friday, ⁴⁄₁₀. I took half a day off at 2 pm from work to go get her at her job and drive from Rancho Santa Margarita to Anaheim to go get it.
Thought I should call before making the trip just to be sure, and then they tell me he hasn’t been there and won’t be there till after 5pm Friday. So ok, we stop on the way and run a couple of errands, now I am in rush hour traffic. I get there at 5:15 Friday and still no driver and no wallet!
I find it totally unacceptable that I’m got this runaround and the wallet was still not returned to their main facility until 6:30 Friday evening!
What the hell has that driver been doing for 2 straight days that he couldn’t take a trip to his dispatch to turn that in? If you have a person’s wallet, keys, phone, etc… these are things that they NEED, and can’t necessarily wait 2 days to get back.
When the driver finally showed up, he said he didn’t come earlier because he had a schedule. Well guess what? I have a schedule too, and I just took 4 hours off work to drive to Anaheim in rush hour traffic and then sit there waiting for him for over an hour, when it should have been there waiting for me. 2 days is not acceptable.
Your customer service is terrible! I got nothing but attitude from the guy in the office, complained to the director who was randomly walking out to go home (who did nothing), and was told multiple times that he would be there «in 5 more minutes».
I understand they have a schedule to keep, but 2 days is too long to hold onto a person’s valuables. If she were traveling on business or vacations she would certainly not have been able to go sit there and wait for the guys to finally decided to show up!
You need to make a policy that lost items get turned in to the office within 24 hours! You can’t tell me that those drivers are going to be unable to make that trip within a 24 hour timeframe, when they have to go in to the office and get their schedules for the day anyway! If I could give you ZERO starts here, I would.

You can find decent drivers, fast drivers, but our driver was all of that and amusing as well. He (driver 2376) kept my brother and I laughing for the majority of the trip and I would definitely say that I would use the company again.

Wasn’t sure what to expect from this service reading some of the other reviews, but I had no problems. The operator said it might be 20 mins, but the wait was only about 5. Our driver was nice and chatted with us about different things the whole ride and we all shared a laugh or two. The fair was a little more than we were quoted, but that was because there was a detour that was unavoidable. I’m not sure about the other drivers, but if they’re all like the driver we had (2376, can’t remember his name), then I would definitely use them again.

Yellow cab picked us up from Disneyland. He picked us up from 15 minute and called his disbatch and pulled over and told us to get out and take a different cab. What a terrible experience mAking us get out for. I reason. I have no idea why he made us get out or why he couldn’t give us a ride. We felt very embarrassed and thank god there was another cab or we wouldn’t have had another ride. Terrible customer service.

We had a fairly good experience with yellow cab during our week long stay in OC, but today has left a pretty bad taste in our mouths.
We took a cab from our accommodation in Buena Park to our new motel in Fullerton. The driver was polite, drove safely, all good.
He then asked if we’d organised a ride to the airport for when we were leaving 2 days later. We said no and he offered an $ 85 flat rate. Sounds good! He gave us a card with his number and the rate on it, said he’d be there at 11am for pick up and to call if we changed our minds.
Well it’s now 11.41am…we got our hotel to ring his number and he’s not answering. Yellow Cab are saying there’s no cab reserved for this area at 11am. Luckily the lovely receptionist at our motel called a different company who are on the way with an even cheaper flat rate.
We’re very lucky we’ve got ages til our flight and aren’t in a rush, and even though we had no issues using YC from malls and theme parks etc, I would never use this company if I needed to be somewhere on time.

I tried to give this place a second and third chance to change my mind about them. Once again I needed to be somewhere and I was very specific about what date it was, which is today! I specifically said 9AM! 9:15 approaches, I call back and they tell me they scheduled my pickup for April 29^th… —_​_​_​— I almost lost it let’s just say that, and then she tells me, «oh wait a second he’ll be there in 15 – 20 minutes» Never again will I be calling them and wasting my time to schedule a pickup, just for nobody to even show up. It’s absolutely ridiculous.

Absolutely AWFUL! DO NOT call them unless you want to be stuck wherever you are! We called for a ride, they said 20 mins, an HOUR later still no cab! I called them back and they said no one had been sent yet because they are very busy. She asked if we still needed a cab, of course I said yes, and asked how long the wait would be. She put me on hold and
then said she wasn’t sure because there were no cabs available! Are you freaking kidding me! HORRIBLE SERVICE!

i was wary calling yellow after reading the so-​so reviews… but my friend couldn’t grab me @ the last minute to hit an event @ the anaheim hilton so wth, let’s try this bad boy & see if my wait is long on this saturday morning. the cab was here in less than 10 minutes! mohammed rocked. i heart yellow cab.

NEVER EVER call this cab company if you actually hope to get where you want to go. I called for a cab to take me and my family to the airport at noon. 12:05 comes and no one is there. So I called the company and the person answering the phone without asking for my information, told me my cab was on the way and abruptly hung up. When 12:15 came, I called again, and they then told me that no one was on there way and they apologized. What kind of cab company does that!!! Thanks to them, we had to take our own car and park in long term for a week, not to mention we almost missed our flight.

very bad service, the management of the company doest care about the drivers, they treat them like shit, as result, drivers, treat customers like shit…

Reservation FAIL!
I called them on Friday in that I would need to be picked up from the Fullerton Amtrak station on Monday. The gentleman on the phone was pleasant and informed me that my total would be around $ 11.50 to my destination in Placentia.
So, I am sitting on the Amtrak train waiting to depart, and I call to confirm my scheduled pick up. The woman I speak with tells me that they do not schedule reservations to pick up from that station and that I will have to call her when I arrive… and that it will take the driver 20 minutes to get to me. Um… ok.
So, thinking I’m a total ninja, I call when I am about 15 minutes to the station. I give my cell phone number to the woman on the phone and ask to be called once the driver arrives. I hang up the phone and get a call right away from the driver saying he is waiting for me. I tell him I am about 10 minutes away. He seemed a little annoyed.
I get to the parking area to find about 5 taxis waiting. I jokingly say «Which one of you is here for Allison.» Once guy jumps out of the car, without saying a word, grabs my luggage and tosses it in his trunk… Hey, man, my Mac Book is in there!
The car was a busted up black lincoln town car with rips in the seat and stuffing coming out. The driving was pleasant after I gave him a 3 dollar tip.
I wont be using this service again…

unprofessional, inaccurate customer service, not on time, most drivers cheat on the meter and whatever they want to do to keep it at high fee.
i wouldn’t recommend this company. most of their drivers are cheap and greedy. some wears clothes looking like they just got out of bed, some wear flip flops and some don’t even have proper hygiene. i guess the company only care about how they car looks and run. but the fact is their service sucks. even telephone operators take awhile to respond.
for tourists or visitors, i’d suggest not to use this company.
(714) 999‑9999, 800 649 1222.
you’d rather call 18004mytaxi or check out the town cars or other companies that charges flat fee with great customer service who are well educated and trust worthy. the people who can talk proper english so when u ask them information about the area u know you’re in good hands.

Here is what I wish I knew before calling yellow.
1: this aint New York and you gunna wait FOREVER BEFORE YOUR CAB SHOWS UP
2: he was so late 40 minutes from call to pickup that I MISSED MY APPOINTMENT by 5 minutes. AND the ride was total POS.
3: BBOoooo yelllow. fail fail fail
This is on the list titled «reasons to leave Orange county for good»

After having an anxiety attack about flying home only about 15 minutes till boarding our shuttle to the airport, the boy conceded to taking a train home. So we ran inside to ask the guest services where the train station was. It was close but we still needed to take a taxi. We grabbed one of the Yellow Cabs waiting outside our hotel. Initally he had been nice enough to wait for us when there were other people looking for cabs.
The ride was quick and fine until we pulled into the lot at the station. I was looking out the window on the other side of the cab when CRASH CRUNCH CRUNCH GRIND!!! My seatbelt pulled across my face and jammed my jaw fairly hard (it was still sore the next couple of days). Our driver proceed to drive and the make a U-​Turn and park. At first I thought he had hit a car, but when we got out we could see he had slammed into a sign pole and ripped off his front bumper, front light and right side mirror. I don’t know if he was in shock or didn’t care, cause he didn’t even ask us if we were ok. Actually he didn’t say anything at all. Not even an apology! A security guard ran over and asked us all if we were ok. He told the driver he needed to go inside and tell the people at the desk about the accident, but I never saw him do so. At this point we just paid him $ 20, even though in my opinion the ride should’ve been free because of that. We just grabbed our luggage and left.
Now my jaw is still sore and I have a interesting memory, but I don’t think I’ll trust Anaheim taxi drivers again.

When it happened once, I ignored it and told myself the driver may have had a bad day, but now that it’s happened twice, I am lead to believe that the company either does not train its drivers properly or the company does not make an effort to closely interview its drivers.
I often take a taxi to and from my office, which is across the street from John Wayne Airport. The fare is typically no more than $ 6.00−7.00 since the trip is short with only one red light in between. I typically leave a $ 2.00 tip, which is about 30% of the metered fare. Mind you, the driver does not typically help me with luggage, does not speak to me the entire 2 minute ride, and drives recklessly and rushedly to get rid of me as soon as possible. I’ve had drivers take my $ 8.00 and $ 9.00 and be thankful that he received a tip for doing nothing, and then I’ve had drivers react similarly to what I encountered this morning, which angered me enough to file a complaint with the BBB and write a review here, on Unilocal.
I took my usual trip from the airport to my office as I always do. This time, a van was dispatched but the airport taxi cab coordinator said prices for the van were the same as the regular vehicle. After telling the driver my destination, he scoffed at me as if the short trip was not worth his while. He proceeded to drive as fast as possible, rolling into the intersection during a red light, and taking turns at unsafe turning speeds for vans of that size. When he stops the vehicle, the meter is stopped at $ 6.15. My boyfriend gets out to get the luggage as I hand the driver $ 8.00. He counts the money and tells me it should be $ 10.00. We both look at the meter and he tries to hide it, but it is apparent that it says $ 6.15. He begins to raise his voice at me and saying that the meter should say $ 8.00 and that he usually gets $ 10.00 for this same trip. I told him that $ 8.00 was what he was getting and that I was tipping him for nothing since I got the baggage in and out of the cab myself. The second I stepped out of the vehicle and closed the door, he sped away, but recircled around to drive by me and yelled «cheapass» and spat at me as he drove by.
I could NOT make an excuse for that behavior. The meter said $ 6.15 and I paid $ 8.00. I was trying to be nice by tipping the additional $ 1.85 even though he didn’t help me with my 2 pieces of luggage (a carryon roller and a laptop bag), drove like a madman, and scoffed at me initially for the short trip.
I tried to contact the company via phone, but the customer service representatives kept forwarding me to reservations and when I uttered the word «complaint», I would magically be disconnected.
I will use airport shuttles only from now on.