AT&T

Everyone I’ve dealt with is very friendly and helpful except when we got to our rep Ciara Martinez. She was rude and acted frustrated about everything. Every question seemed like a stupid one to her and it was like she did not want to be there. It’s unfortunate because the other staff members were great…

If I could do –5 I would tried for a week to upgrade my phone. No one wants to work there mean and nasty eye rolling immature lazy. I’ve been an att customer for a long time I switched to Verizon today I’m done being abused

Tip: There is an electronic waiting list for service at this store. The list appears on a TV to the left of the cash wrap. Make sure you check it to verify that your name gets added after you check in. I wish someone had told me this helpful tip!
On our most recent visit to upgrade our phones we waited over a half an hour before realizing that people who arrived after we had were being helped before us. Apparently the person who checked us in and did not complete the check in process correctly which is why we were helped out of order. Needless to say that was frustrating.
Kudos to Ron who helped fix this error. Ron was very friendly and made sure that whoever was available next would finally help us.
Ron also provided honest and helpful information about the phone cases that I was debating. Ultimately he suggested the slightly more expensive and more protective sports phone case because it better suits my needs.
Props also go to Isaac who was very helpful in explaining all the different plan options since it had been several years between our last visit to the store and our current visit to the store. He helped us navigate all the different options to choose the best option for us that was the most similar to our old plan which no longer exists.
Isaac also showed us the new glass face plate which is so much better than the old plastic film protectors for the screen! Again this increased the price a little bit however I think peace of mind is worth the price of the screen protector.
All in all good customer service (except for check in not working).
I would recommend this location to my friends and family!

What a terrible experience at a store we have been regulars for years…
Was having some trouble with my BT connection. Spoke to a rep on the phone who suggested going to the store would be helpful. When I came to the store, I was greeted by Bryan whose mannerism changed when he realized I was here for help. His instant reaction was I needed a new phone! And my phone is less than a year old! Gosh! I explained the rep suggested an upgrade and I come to the store and to which he said — He did that to get you off the phone! OMG! I was so upset and asked for the manager — Isaac — who had the same attitude! And all this after years of purchasing all ATT related equipment at this location.
And may I mention, there were about 10 odd sales reps huddled in a corner with not a single customer in the store. I can only imagine what it might be like with a store full of customers!
I just got back home and called ATT again and Elaine was able to walk me through the software glitch and we are back in business!!!

Stay away from digital life/​security system offered by at&t. Poor install. Cheap equipment. Seriously inferior to our other security system. Extremely disappointed.

Very shady operation.
I called AT&T on the phone, discussed plans, phones, etc.
I made my decision and the guy in the phone said he could take the order for my new iPhone but it would have to be shipped.
I wanted the phone right away because I was traveling in the next couple of days. He said I could do that if I ordered on the web myself, then select store pickup. I did that and got a message that my order was ready to be picked up. I even paid the upgrade fee.
When I went to the store to pick it up and they told me they didn’t have my order. I explained everything and gave them the order info, etc.
They gave a ton of double-​speak about what they had to do to complete the process. Long story short, they actually did find my original order but then cancelled it, backed everything out, even refunded me the upgrade fee, etc…
EVERYTHING UNDONE!!!
I had to go thru everything again, answer all the questions I had already done via web. Ran my CC again for the upgrade fee.
Again, very shady. I was pissed-​off by now. During this visit, I went into several episodes of Turrets syndrome, and every time I did the manager came over to give more double-​speak. Then Alex would continue again.
It’s my opinion that all of this was get the «credit» or commission, or manager «bonus» for the order.
I hope it was good and worth losing a customer. This would be zero-​stars if I could.

Took forever to get help when there was 3 employees just standing in the front talking. The kiosk wasn’t working and the lady in front of us was standing fighting with the kiosk for 10 mins until at the end someone asked if she needed help. Never again coming here

I just went yesterday and this rep named Kyle was no help at all. I wanted to see how to go about getting the SIM card switched from one phone to the other for my mom. But Enrique came to the rescue he switched the SIM card and he helped me put the glass glare in the front side of the phone. Thank you for putting the final touches on my moms gift. Wish your colleagues were more like u. And not only was Enrique helpful but very friendly and he was giving me tips about Europe since I am going soon.

My purchase was withLiz, she is the nicest! I was confused on something a couple days after the purchase and went back in, the guy helped me in seconds fix the whole issue so I didn’t even see his name but this location is awesome! All the stars :)

I love coming to this store because it’s convenient since its so close to my job. The employees here are so kind and patient, but the store is a bit small so it’s almost always busy. I recommend you make an appointment online instead of just popping in. I will continue to handle my phone business here because I’m very happy with the service keep up the amazing work!

I’ve been a customer with AT&T for over 18 years and worked with this local retailer for past 7 years. There service and customer service level has dropped to one of the worst ever. You go in to ask question about your phone or any other issue, they want to put on the phone in order to speak to someone else. They don’t even bother with helping you. They have all new staff and person that approach’s you. Horrible service and horrible customer service with attitudes.

Best experience I’ve ever had at a wireless store. Excellent service and follow up regarding all of my services. I only conduct my business here now and am a loyal customer. Thank-​you!

I had a really bad customer service experience at another ATT store, with them giving me the run around and trying to upsell. I came in right at opening, and they got me my new iphone pretty hassle free and I was on my way. I thanked the lady for her helpful service, I forgot her name though. Thank you to this ATT store!!!

The customer service here is awesome, and the sales reps are very friendly and helpful. They make sure to help you find the phone most suited to your needs. They even offer services like TV and security systems. I’d say this store is efficient friendly and fun. They have all the phones and tablets on display. I had a lot of fun checking out the new iPhones and the iPads they had available. I was able to compare them to their android counterparts and it was useful in allowing me to make a realtime assessment of what would be the best device for me to buy. I was surprised by how knowledgable the reps were about the technological quirks and advantages of each device. If you want honest service from people who actually know what they are doing, this is the store to go to.

Horrible customer service and this is coming from Anthony, the manager himself. I wanted to check pricing on some of the smart watches and his excuse was «I don’t have a SKU.» I lifted the watch from their display and the SKU was right underneath. Can you say lazy? or maybe just doesn’t want to help?
He did the same for another watch that they didn’t have on display and said he couldn’t call in to order it either. The other corporate stores in the area did not mind doing it at all.
Take your business elsewhere!

As I waited for my appointment to start, I checked in on Unilocal & quickly browsed through the negative reviews (because it’s totally a priority these days).
A bit apprehensive, I waited to be called so I could explain my phone upgrade needs. Immediately from the get-​go, Keya provided thorough options and highlighted the best bang for my buck. He listened patiently as I spewed off many questions on the different plans (I take pleasure in being a drill sergeant, ya know). He didn’t just answer my questions, but demonstrated a proactive effort to uncover packages that would be best suited to our family plan. I was impressed.
He proceeded to wow my expectations. It was an incredibly busy Black Friday and we were there for a total of 3 hours. Though there was a queue of potential customers waiting, Keya was very attentive and helped transfer content from two of our phones (I forgot to back up my info. on the cloud before coming in, oops). He was also very helpful in looking up corporate discounts and eligibility. Not once did I feel pressured to purchase additional services. Rather, I felt like an informed customer with all the information in front of me. Who doesn’t like options? If I had the option to take my business here upon my next cell phone upgrade, it’s a no brainer I’ll definitely be back. Oh, and I would put in a request for Keya. No bias, of course. :)

Looking at the reviews this place has a bad rep. However my experience here was fantastic. I was switching over to a family plan and transferring my account over from Metro PCS. I was helped by Franice who made everything super easy and smooth. Her customer service was great, she made it feel as I was chatting with a friend. She was very knowledgeable and fun to work with.
It took a bit because we had to call Metro PCS which they did for me! Super awesome and I appreciate the help I got from the location. I hope my experience with other ATT members are as good as the ones at this location. Thanks again Francie! CHEERS!!!

The 5 stars is specifically for our customer rep, Kyle.
We were helped by Kyle tonight and I just want to commend him on his customer service skills. My boyfriend and I wanted to add a line to his account and were hesitant to visit this location given its reputation. However, Kyle was one of the most helpful customer service rep we’ve ever come across. He was knowledgeable, patient, and friendly. He provided a thorough breakdown to all the options available and was honest with the information he provided. It’s nice to be helped by a rep so willing to share his knowledge base. I would definitely keep coming back if they have more reps like him.

This is my first time posting an immediate review after having experienced such poor rude customer service. Usually before posting a bad review I would sleep on it but these people here have no tact and no sense of decency. This is my neighborhood store two minutes from my house but I would rather drive an hour in either direction to another store to avoid this place.
I dealt with a Guy there with an English accent. If you’ve ever dealt with him or happen to have come across him, you’ll know! it he’s extremely rude and I would never give these people my money!

I came here recently to get my mom’s cellular phone activated. I hadn’t been here in a while, but the store had been remodeled and looked great!
I was quickly met by a friendly sales associate when I walked in the door. His name was Sean, and he said he could set up my mom’s phone right away. He seemed very nice and helpful. He also took care of the phone within minutes.
I had some time to look around. The store had very cool displays and all the phones and accessories you could imagine. I saw the new iPad mini and was so impressed with how clear it was. Compared to our older generation iPad, the mini’s picture was beautiful!
There were also some great promotions going on here too! The iPad mini was $ 100 off. This was a tempting offer! I didn’t have a chance to look at any of the phones, but I’m sure there were other promos that the sales associate would have helpfully told me about if I’d asked.
This is a great AT&T location. The customer service here was knowledgeable and friendly, and I liked hearing about the great discounts. Except for the fact this store can get really busy, I think this a nice location for any of your AT&T cellular needs.