Budget Plumbing & Rooter

They are a bunch of crooks. John, is a terrible technician and very unprofessional. We had multiple appointments schedule that he not only didn’t show up for any of then but he didn’t even both to call to say he wasn’t coming. I went two weeks with food defrosting and going bad. He’s a liar and a thief He claimed that he fixed my fridge and not only did he not fix it, he charged me for a part that I didn’t need. NEVER USE THEM!!! STAY AWAY. Call ASA Appliance & Refrigeration. Dave is very honest. They will charge you for fixing something and parts you don’t need!!!

Bryce called us the day of the appointment and asked to change the original time frame. Then he gave us a one hour window within which he was going to arrive. At the end of the hour, he was still 45 minutes to an hour away and didn’t bother to call or let us know. I only found out because I called him. I know that things happen and people get held up, but I had asked my dad to be present because my husband was at work and my dad has rearranged his schedule to be there and was just sitting and waiting. I told Bryce I would find someone else and not to worry about coming out. About 10 minutes later, Budget’s plumber, James called and said he was already in the area and could be here within minutes. I informed him that I’d already called and scheduled someone else but that he could come and give us a free estimate on the repair if he liked.
He arrived to give the estimate for a leak in the main line coming in to our house. My Dad also mentioned that James should give us a price on replacing the pressure regulator because we may be having occasional high pressure issues and it might not be working as it should (we actually haven’t had specific pressure issues but other families in the area have had issues with fluctuating city pressure and regulators that have needed to be replaced and we wanted to make sure we weren’t getting more pressure than we should be). James took out his tools and said that they were really easy to adjust. Without putting a gauge on it or anything, he just started adjusting the pressure, showing my dad which way was up and which way was down. My Dad was surprised that he would be adjusting things on my plumbing before he was even contracted to do a job (again, this was just supposed to be an estimate), but didn’t know it might cause a problem.
James wrote up an estimate for the repair and told us we should go down to Home Depot and get a replacement pressure regulator ourselves because he wanted to save us money. He then spent as much or more time pitching me on the other services they offered as he did addressing our actual needs. When he left, I knew we wouldn’t be giving them our business.
That night our pressure was noticeably different in the house and we began to experience fluctuations that have never been present before. The next day, we had a different plumbing company come out to fix the original problem (a leak in the main line). They completed the repair for $ 125 less than James had quoted us. We told the plumber about the issues we were suddenly experiencing with the pressure and what had happened with James adjusting it. The plumber was concerned that it may have been broken when James adjusted it because it may have had hard water build up, etc. We monitored the pressure for a few more days and the pressure problems got worse. We had to have the plumber come back out and replace it today.
Now, I will concede that if the pressure regulator broke by being adjusted, then it’s possible it would have broken at some point. However, the point is, it did not NEED to be adjusted and it was NOT done with any care, concern or use of a gauge. SO, we ended up having to spend TWICE as much money because Budget’s plumber, James, decided to adjust it when he wasn’t even hired to do the job yet and was not ASKED to adjust it!!! He was only asked to include its replacement in the estimate in case they determined that it needed replaced.
I can’t prove James broke our regulator and I admit it may have already been in a position to ultimately need replaced, but the bottom line is it was unprofessional and unnecessary for James to have adjusted it at all. I believe he was careless and ended up costing us extra money at a time when we were already stressed, facing the price of a repair. Needless to say, I’m VERY frustrated and would never recommend this company to anyone else.

I’ve used Budget Plumbing in the past for my apartments and received really good service. The last experience however, was not good. I made an appointment on Thursday for a plumber to do a very minor job on Friday. Nearly an hour late, I had to call to find out they would be another hour. When Eric showed up he didn’t have the part and it was off to Home Depot. He finished one small task, but then instead of finishing the other task, he left me for another large job, promising to return by 5 PM. I went back at 10:30PM and the job still wasn’t done. No phone call, no text, no communication. I called to cancel and just did the second job myself.
I don’t know what has happened to Budget Plumbing, but I think their service is going downhill. If you can’t make an appointment or make it back when you said you would, you need to call or text me. I don’t live at an empty apartment and waiting for you to show up is annoying. It makes me want to not ever call you again.

They performed their service adequately. However, once paid there is no follow up to questions or issues. I did not even receive a receipt after many requests. No reason to accept poor service given that is really all that distinguishes one product/​service from another. I would never use these people again as they are not smart enough to know that the cost of acquiring a customer is much, much more than the cost of keeping them.