Hampton Inn & Suites Amarillo/West

It was ok for the price we paid.
Horrible to get from the highway.
After we got into our room I noticed water damage on the celling with a hole :/​long with rust in the shower.
I was not pleased with the room after seeing that and the front desk was rude.

Lobby staff were nice
Rooms were clean. Water was nice and hot although the shower did look like it was cracking. Only complaint would be not having a microwave in the room.

Welcome to 1980’s. Decoration furniture and equipments are really old in this hotel. Whoever is the owner made some make up to the outside of this hotel and to the lobby to look good.
Rooms are not clean, i have seen several women hair in my bath tub.

WIFI somehow doesnt work out very well with my Iphone.

I stay in Hilton Group about 300 nights every year. I try not to stay in Hamptonn but HGI was full so had to try this hotel.
At the end, I would say 2 out of 5 when I compare with other Hamptons.

Really should be about 2.5 stars. The good, hot water in shower, no road or adjoining room noise. wifi works well. The bad. rooms are dated and need a remodel, limited channels on the TV, bit of a musty smell in the room.
Paid 106 for a weekend night king room, booked through Hilton Honors. Lobby has been redone and is very nice no check in issues.
Standard to lower end for a Hampton

Amarillo, TX: Comfortable and quiet, standard amenities.
Despite being a little difficult to get to from off I-​40 eastbound, due to road construction, we had a pleasant stay. Online checkin (available if you are members of the free Hilton Honors frequent stay program) literally allowed me to reserve my room of choice hours before arriving.
The property was all suite, so all rooms had a couch sitting area and a desk office station with a coffee maker right on the desk! Very convenient. The mattress was comfortable. Spacious and attractive bathroom facilities and ample outlets for electronic devices.
The complementary breakfast buffet was light on protein, offering only scrambled eggs but everything was fresh and counters were clean. Lots of chain restaurant choices in the area, easy to get to by car.

Clean, comfortable beds. Great breakfast. Friendly service. All of the amenities you need and more. Highly recommended!

OMGOSH– never had a hotel experience like this. Problems with the wifi login page so I called the front desk. After walking me through the normal fix process — the desk attendant Genie volunteered to come up and help. She tried a few things then searched for solutions from her peers. They rang my room several times and went WAY beyond what I expected to make sure I was able to get access. I’ve seen them several times since that first day. They always greet me by name, offer me a drink or snacks, and check to make sure I’m happy. I like Hampton but the service at this one is far superior to my other stays.

This hotel is a pretty typical Hampton Inn. The room was clean and beds were comfortable. I used the fitness center in the morning before check out. It wasn’t busy, but not a great selection of machines and weights. The breakfast was decent. I recommend making a waffle! Coffee was burnt so I would skip it at the hotel and go to a local place down the street.
Service was friendly and quick at the front desk. The guy working said hello and bye every time we walked by the front desk which was appreciated!

Excellent service from everyone we came in contact with. From the person on the phone when we booked our room, the lady in charge of breakfast (who was so sweet to our girls) to the people that checked us in/​out. Stayed in a suite last night. Very clean accommodations. Next time we’re in Amarillo, we will stay here.

For those people reading, this place went up a major upgrade back to Hampton standards. In mid 2012 Hilton took away the brand because the owner wasn’t keeping it up to standards. New owners in Jan 13, back to Hampton in May. Very nice. Only tough thing is figuring out which back alley to take so you can get to the highway faster. Would stay here again… in fact booked my next stay already.

Pretty typical Hampton experience. Reliable room quality and cleanliness. Check-​in was a bit less than stellar. Clerk was smoking a cigarette in the drive, then followed us in for check in. The room quality was great. We had a mini suite. Super clean! Typical Hampton breakfast.

Very deceiving… the lobby area is beautiful, contemporary and modern. The rooms are not remodeled and are queen ann victorian style. EEEEK!
The neighborhood looks really shady. In fact I was told to try and park my car near the main entrance cause cars do get broken into near the alley.
Sadly I thught that I was staying in a Hilton corporate hotel, but this was not all that great and did not feel like a real Hampton Inn.
The morning staff was very very nice and allowed us a late check out after seeing how late we had checked in and only had a very short nights sleep.

I helped a friend move across country, and this was a first stop of the trip. Although we planned on stopping in Amarillo, we did not make hotel reservations, as you never know what might happen on a road trip. :) We pulled into the hotel around Midnight on a Monday night. There were quite a few cars in the lot, which wraps around the hotel. We went in to get a room and were told by the agent that they were sold out of double rooms, but that he would sell us a king mini-​suite for the same price. Fine, whatever. We were tired and we’ve shared a bed before, and just wanted to crash, so we took it. While unloading our bags, a police officer drove by and stopped to tell us to ensure we didn’t leave anything of value visible because thiefs pull off of the 40 to find cars like ours to break into. Since my friend was moving cross country, her car was packed with most of her belongings. Needless to say, neither of us slept very well, since we were expecting her car alarm to go off at any moment.
The room was nothing exciting. I guess it is considered a mini-​suite because there was a couch in the room. It was definitely older and needs updating, and the room we were assigned was on the 1^st floor, right next to the stairwell and the door to the lot. All we heard were people running up and down the stairs at 6am.

I’ve stayed in several Hampton Inn’s. While there was nothing really «bad» about this one I didn’t care for it. The staff while friendly was not quite up to the level of what I’ve come to expect from a Hampton. It appears to be an older property that was recently spruced up. I can’t quite put my finger on it but while there was really nothing unacceptable about this property I will not be staying there again should I find myself in Amarillo needing a room. The room smelled like a smoking room that had been covered up with deodorizer. The heater would not stay on, etc.

Made a reservation fora suite. When we get there, all they have is a standard room. OK. Then they say they can’t adjust the room rate from the suite price because the reservation was through their 1 – 800 number. We called them and they got it straightened out, but there should have been no need for that. Oh and then they are renovating the hotel, and pounding goes on until 8:30 pm. Just what you want to hear after a day on the road.
Free breakfast was good.

3 night stay in March. I’ve stayed here on business several times before. They have a new manager who really impressed me.
That week was one of the coldest ever and air travel was difficult. Many guests were stuck in Amarillo. Manager brought in pizzas, greeted guests personally and invited for pizza. Housekeeping put a special snack and beverage in everyone’s room with a really nice note saying she understood that we might be «stuck» and wanted to make it as OK as possible.
Manager posted info and details about coming remodel and enthusiastically told us about it.
When my business companion and I came back in the evening, the manager recognized and greeted us when we came in and referenced a conversation we had had previously.
I overheard him «coaching» staff and I hope that was representative and the staff gets his enthusiasm.

This marked my 4^th Hampton Inn experience. It was the poorest one yet. :(They were out of cookies at check-​in and did not want to make any more. My room was next to a construction zone. The sink was broken, spraying water 90 degrees opposite of where it should have, thus soaking my pjs when I went to brush my teeth. The bed was nice enough, and internet was free, but the place was just not relaxing. Breakfast seemed like most other Hamptons, high carb and low protein. And the fitness center stunk. Very outdated. I much preferred the Holiday Inn Express I tried last time for the same price (about $ 100).

We started at the hotel next door which was a disaster and came over here. It was Christmas eve, and they had a full and beautiful Christmas tree decorated in the dining area, along with fresh chocolate chip cookies. We took our picture by the tree with our iPhone and sent to the kids to let them know we were having a good Christmas eve. The hotel was clean and well cared for. Front staff friendly and efficient. Room was great and the breakfast the following started the day off right.

This hotel has all the standard amenities such as free breakfast, free high-​speed internet and even a complimentary happy hour! However, I can only rate it 3 stars because of the sub-​par fitness center. The equipment is ancient and limited to two noisy treadmills, one stationary bike and something that resembles a stair master and sounds like a freight train.