Firestone Complete Auto Care

Came in when my tire pressure was low. They took the time to explain that it was due to the change in weather and filled my tires up for free. Only took a minute and they seemed like there were a lot of cars there! Wasn’t there long, but the waiting room also looked clean

too expensive
charge for every little screw
manager does not understand loyal customer
he rips you wherever he can
they need a new manager
trust is gone

I’ve been here many times for oil changes and with my last car I replaced the tires at this shop. They matched the price from tire rack .com on the tires I wanted and always take local competitor coupons for oil changes etc… which I really like. The manager I usually see is very nice and accommodating in this way.
They can get busy so make reservations. Waiting for service in their lobby is ok. They have some chairs, a tv, and free coffee though I don’t partake. The bathroom is decent, but mostly I drop off and let them call me when it’s done.
I’m fairly untrusting of auto shops, but these guys have earned my trust, thus the review. I only go here or automaker dealership for service.

I have been coming to this location for over a year and leave with a bad taste in my mouth every time.
Maybe it’s because I’m woman and they try to take advantage of people that don’t know much about cars. Even a simple oil change takes almost two hours if not longer. If you have only one car it’s quite inconvenient. The customer service is sub-​par because it comes off fake.
The employees are just there to make a quick buck with up charging and selling. Even if you make an appointment, you will still wait two hours. I’ve gone during busy and slow times and had to wait the same amount every time.
The employees seem to sit around with their thumbs up their butts or face deep in their cell phones, I attribute this to the awful wait time.
As a woman, I have to be a borderline bitch to avoid being overcharged for the same service. I wonder when this part of the industry will ever change.

As most people are always weary about auto shops because everyone always feel cheated but these guys are the real deal! Honestly, I’ve gotten nothing but good prices, good recommendations and excellent service when I go to this shop. I’ve been going to this shop for about a year for multiple things and each time, it’s been easy to deal with and I trust their recommendations.
I recently got my brakes done by this shop and after they were done, for 3 months straight, my brakes were squeaking pretty loudly. I brought it back to have it checked out and they installed new brakes and replaced the rotors as well at no cost. Although I wished it was done correctly the first time around, I appreciated the fact that they gave me new brakes and rotors to correct the issue while trying not to sucker more money out of me.

I am so grateful for the quick service and fantastic job these guys did when my car broke down while visiting a friend in Maitland and my car wouldn’t run when I tried to get home.
Trevor was a huge help! He searched for the part I needed at the lowest price and kept me updated on the progress the whole time. They understood my urgency to get my car running asap so I could start my 3 hour drive back home. Within a couple hours (and even more impressive that it was on a Sunday!) I was on my way headed back home to South Fl.
I’m so appreciative of their help to quickly get my car working on a Sunday and making it possible for me to get back home! I Would definitely recommend them!

The store manager called me to apologize for my experience.

This location has absolutely the best customer service I’ve ever received. They go out of their way to accommodate me and make sure I leave happy. The manager, Thanhan was very thorough and took the time to make sure I understood everything. Even the store front was nice and clean!
I don’t understand why some customers here are so impatient when it comes to waiting, I had an appointment and was absolutely fine with waiting my turn. Look, when you make an appointment at a doctors’ office, do you not come on time yet still have to wait? My doctor’s office even charges me $ 40 if I’m late and I still have to wait 30 minutes to an hour even when I come on time. So know that there will always be pending customers in front of you, give them a break. With my oil change, I’m sure along with any other services, they offer and do a mandatory full inspection of your car (unless you specifically instruct them otherwise) to let you know if there’s anything wrong with your car, anything you might need or what needs to be looked at which is very reassuring; definitely worth the extra time on my oil change.
My only complaint? Ladies, please stop stealing all the gossip and fashion magazines! I’m tired of reading espn… (T_​T)
All in all, I am very happy with my experience. Excellent customer service, they do great work, and very honest and friendly. I’ll be recommending this firestone to everyone I know.

Came back to Firestone Tire and Service Center after being here a couple of months before to get some tires fixed, I was told my oil change would be $ 15 bucks but it was actualy $ 15 bucks of the regular price of an oil change ($ 37.00)
I had made an appointment for an oil change at 12:30 and came in on time and everything but then I waited and waited and notice people were coming and going before me until the manager came up to me and asked me if everything was OK, it turns out after i was told it would be one hour for my oil change (witch is ridiculous for an oil change) I had waited one hour and my car was still not inside the shop for the oil change after it was all done and said and the manager notice I was mad I got this oil change for free due to them forgetting about me and I even had an appointment, I guess I made the manager feel bad because i got the next oil change for free witch is good for me but over all I was not happy waiting about 2 hours for an oil change and his excuse is «they don’t run a full crew on Sundays» well darn aint that your problem is what I felt like saying.
Over all after this experience I will give them ONE more chance but if next time I come in they take long again I will NEVER come back again, I can go to Mobile and get my oil change quicker but I have the Firestone card and only pay $ 22 bucks for oil change witch is the only reason I came here.
Slow oil change here and if they are busy forget about it, they seem to be understaffed and always super busy and slow, maybe they should hire more people.

A short walk to work from here and thank goodness!
This place has been a lifesaver many times and they always do a great job. I have purchased a couple sets of tires (for the same vehicle, so that tells you how long I’ve been going there) from them.
Nice, competent staff and quick repairs, even for walk-​ins.
Highly recommended!

Well done Firestone! They got the part i needed in quickly, I had a prompt service appointment. It took less time then they quoted. The seats were comfy and everyone was very friendly! Also, they didn’t charge me for diagnostics, since Sears had dones that already for me. I will definetly go back!