Unleashed Doggy Daycare

Our mini poodle is nearly two, and has only been boarded at Unleashed. I was nervous the first time we had to leave her, because she was still so little. But, I was initially impressed by the fact that she had to «test in» before they would take her. Would you believe that when I called two days in to check in on her, they had her up front with them and put her on the phone?! I felt crazy talking to her, but boy, did that ever put my mind at ease! I liked that they screen for desirable personality, and non aggressive, socially appropriate behavior. We were referred by a neighbor, and it was a very good recommendation. I have consistently found the staff to be helpful, kind, and concerned. In fact, when I recently called to make a reservation for boarding, and mentioned that we were in the stressful process of moving, the young lady on the phone went above and beyond. I was interested in boarding Raegan while our movers packed our house, but didn’t necessarily need her boarded all week. The associate who took the call immediately put my mind at ease, mentioning a problem solving combination of boarding, day care, bathing and feeding schedule. We have enough going on right now, and to have our minds put at ease that our sweet (crazy high energy!) girl will be in good hands is such a relief! The facility is always spotless, and doesn’t in any way smell like a dog boarding facility. We have always been very satisfied, and our pup comes home happy and tired– which to me means that she has had a lot of fun!

I’ve been using Unleashed for daycare, grooming and short-​term (one or two nights) boarding since they opened and they’ve always been fantastic. Our older dog was sick toward the end (heart disease, nothing contagious) and there were a few times we just had to leave her for a few hours. They made a little bed for her in the front office and let her hang out there and gave her her noon pill. She loved being one of the front office «girls». Our younger dog (well, sadly now our only dog) still goes there when we have all-​day plans and while he’s a mama’s boy and would rather be at home he does greet everyone with a waggy tail and runs around and works off some energy. The staff knows both dogs by name and are always friendly and welcoming.

I took my puppy here today because a family friend of mine said they were great with hyper dogs. My puppy (Yorkshire terrier) is only 4 months old and he’s the most jumpy puppy out there. So I thought since he is a squirmy one this would be a great place for him to get groomed. Nope.
I went there with my mom this morning and right off the bat my dog, Teri, jumped out of my arms and sat by the outside door. He’s never like this with new places. He also wouldn’t let the groomer girl hold him. He loves new people and this was completely out of norms for him. He doesn’t mind the Vet but did not feel comfortable there.
I gave the groomer a list of things I wanted done on my puppy such as: light trim, cut around the butt area, light nail trimming, no eyelashes cut, and light facial trimming. I wanted everything to be kept «light» because it makes him look cuter.
I left my puppy there for about 3 hours and when I went to go pick him up, Teri jumps straight into my arms and then panic ally runs to the front door. I didn’t want to say anything then because I didn’t get a chance to look at him before I left there since he was so squirmy to the touch.
Although they cut his nails, they did a horrible job. When I got home, his nails were cracked, dried, and there was dried blood on them. They cut the hairs around his ears, when I told them I didn’t want to do that. The trim over all made was not satisfactory. They cut too much around his face. Currently my puppy is in a down mood when usually he’s hyper and running around my apartment with his toys. I do not recommend here for the sake of your dogs and your money.

I admit — I’m a nervous parent. No one and no place is good enough for my lil guy, but the day finally came when travel plans overlapped by one night. He can’t stay at home alone (although a smart JRT, he has no opposable thumbs).
What to do? Ask everyone and research like mad online. Unleashed kept coming up, with recommendations from people I know are as protective as I am… called to make the appointment and discovered we needed to have him come by for a «temperment testing» visit. Already, I’m loving this — feels like it’s being run by caring professionals. He passed his temp test and was scheduled for an overnight visit. Still nervous about leaving him, but as we drop him off, several things happen: his tail stays up and wagging (good sign), the staff member at the desk gets on his level and makes a fuss over him (gooder sign) and — when he’s taken through the playroom door — the staff member in the play room picks him up and kisses him on top of the head (goodest sign).
He had a GREAT TIME then, and each time he’s been back. They have a commitment to the clients (four and two footed) that reassures me.
Their hours are very convenient and they have grooming services available as well. It’s recommended that you package enough food for your dog, but if you want, they will use their food for an extra charge. No toys are permitted, but we always pack a worn tshirt for him to curl up and sleep with — Unleashed has raised doggy beds and throws/​blankets so no need to bring those.
Unleashed has a Facebook page where they interact with their customers and post pictures and if there’s anything that could be improved, it would only be a webcam so that I can check on the little guy, real time.

Terrible experience!!!
My poor dogs, I decided that my spouse and I needed a vacation and I figured that we could leave our dogs with them for a few days. I returned to find cuts all over my dogs belly from other dogs «humping «her, she had poop caked in her paws. She jumped into my arms like I had left her with the cruelest people. I asked to have my two dogs boarded together at night, they claimed they never knew that. Even though I called multiple times while I was gone and they confirmed they were doing that. When I picked her up nothing in the bag that I brought her was even opened or touched!!!
I called the owner to complain and she suggest that «I have a harder time leaving my dog, than she has being away from me» $ 300 dollars later… No refund … Or any compensation …
Terrible… I know the owner I’ve seen her at a local dog park. She is just as rude to people there!
Don’t bring your dog here…

The groomer shaved my dog in Deceamber due to to supposed matting? He hid under my bed for three days with a towel shivering while I ran around town looking for sweaters and tees. Two minutes before Vino was to be picked up I received a phone call he hadn’t been cut yet and wanted to know what I wanted to do? She was instructed not to shave him and to do what she thought best. Talking to the girls up front had found out the groomer had been running behind all day? He was there for more than eight hours why did I not receive a phone call earlier?
Imagine my surprise when Vino was returned to me now seven p.m. completely shaved standing there in quiet furry just stared.
Was and am still shocked the owner never tried to reach out or speak to me about this matter so with that said there are other groomers and day cares in the area. Look into them.

If I could give negative stars I would! I have two rat terrier mixed dogs that are 12 years old. My dogs are sweet, gentle older dogs that are pretty go with the flow. After reading some of the reviews, I decided to try Unleashed. I took my own shampoo after the first bath since they didn’t have that clean washed scent as one of the other reviewers stated. However, tit was hit or miss as to whether they used the shampoo, most of the time they did not.
On one occasion when I picked them up, I saw the groomer leaning on the grooming station with a dogs paw in her hands and the phone wedged between her shoulder and ear with the cord stretched across the dog. I said to the staff, that is disturbing and when they asked me what I was referring to and they saw the employee doing exactly what I stated above, replied, yes that is disturbing. However, no one thought it was disturbing enough to make the employee hang up the phone.
The place is busy, you can see the dogs through the window and while not my favorite choice, it is convenient and i thought my dogs were safe. What can you possibly do to a dog when people can see you through the viewing window? Not much, right? Wrong.
On our last visit, I dropped off my dogs with their shampoo at 7 AM and picked them up at noon. I never leave my babies anywhere all day. When they tried to get my Chloe, she kept running away from them as if she was scared. They finally let her out of the side door and the ran away into another doorway (where the groomers are) and when the girl went to get her, she growled at her. This is something my dogs NEVER do and I was surprised and worried. I paid, took my dogs an put them in the car and drive home. When I arrived home, I opened the back door and my babies, jumped out and ran directly to the front door. I closed the door went in the house, got them their food and water and left again for a hair appt.
I arrived early at my appointment and since I had time went to take the dog barrier down that I use when I travel with my dogs. They are lap dogs and will try to sit in my lap while driving if I do not put up the barrier. This is when I noticed blood all over the back seat. Blood in the form of little dog prints. I immediately called Unleashed and held for one of the owners/​groomers, who proceeded to inform me that there are rare cases when they clip their nails they get a little too close but they use stylus pens for any bleeding. However, if they clip it too close and it doesn’t break the skin, then the only thing she could think of, was my dog did it to herself jumping at the window. MY DOG HURT HER PAWS UNTIL IT BLED BY JUMPING UP AT THE WINDOW. It was my dogs fault, not Unleashed.
I am still unsure if they even bathed one of my dogs, no bandana when I picked her up and when I asked about that I was told once again the dog rubbed the knot loose against the wall. Normally I have to cut the bandanas off because the knot is so tight.
Maybe I should try to get my dogs on tv since the seem so talented, being able to make themselves bleed and remove bandanas from themselves with out any thumbs!
What a joke. If you love your dogs, take them someplace else. I will never go back to Unleashed.

Never again!
We went on a trip for the first time since our children were born… We had a wonderful time, and came home to 2 sick dogs. They both had diarrhea and vomiting for 5 days and nights. Tons of waking in the night to clean them up, plus our new rug had to be thrown out. Our dogs are very well taken care of. We feed them the best and treat them like family. To have them come home in such a state was at the least, upsetting for the entire household. I now think we need a vacation from this situation… Not to mention that I caught a bug from constantly cleaning up all the vomit and poop. 6 days of not eating and a visit to urgent care. Needless to say, can not say enough bad comments about this place. Oh, and never again!

We have been taking our dog here for over a year. The staff is great and our dog is always treated nice. The staff knows all the dogs and customers names, they even know the cars we all drive and start to get my dog ready even before I enter. I have been to four different day cares in Atlanta and this is the best one.
To make this place even better I would suggest 2 things. Open earlier on the weekends and install cameras so customers can watch there dogs while away. Other than that this place is perfect.

Love Unleashed. My little Cooper loved his daily visits to see his friends both animal and human. Terry truly loves and cares about the animals in her care and runs her business with integrity. Jillian is an excellent groomer gave Coop some of his best haircuts. He absolutely loved hanging out with Vanessa and Knightly and the gang at the front desk! You couldn’t ask for a better doggie daycare.

We love Unleashed! We always board our dog here and we have several friends that do as well. Their flat fee for the best of everything can’t be beat. For one price it doesn’t matter what size your dog is, your dog get its own «mini room» with a bed (not stacked wall-​mounted crates), your dog gets to play and exercise all day, they will administer medicine if necessary, they will feed your dog a lunch snack on top of two regular meals if you wish, and no extra fee for bringing your own food.
Another nice touch is that for the past two years we have been going they have had the same employees. They always remember our dog’s name too no matter how long it has been. We even saw one of the employee’s once when we were at the town dog park and she immediately recognized our dog. She came over and sweetly spent several minutes playing and petting with our pup.
We are loyal to Unleashed and completely recommend them.

OK we have a pampered pet (don’t we all that are looking at this?) and he is a 42 pound apricot cockapoo. Tanji has been getting groomed (teeth, nails and hair) at Unleashed for quite some time and he even has a ‘hair cut’ named after him. You can get a Summer Tanji or a Winter Tanji and there are several that do this. The owner is great and the staff is always courteous.

The team at Unleashed is fantastic with my dog Belle. She absolutely loves going to their facility. In fact, when I come to pick her up, Belle will ignore me and try to run back to go play some more. I’m truly grateful to have a place like Unleashed where Belle can be a puppy and enjoy herself.

My dog developed a skin irritation after staying here a few days. Total additional cost = $ 250 vet bill. While I liked that he could interact with other dogs versus being bored in the kennel all week, it does not outweigh that he was bothered by something in the environment there.

I’ve brought my dog to Unleashed several times, for grooming services, doggy daycare, and boarding. I’ve been pleased with them every time. The ladies who work here are extremely friendly and accommodating, and always provide great service.
Once it starts getting hot, I bring my dog in for a full groom, which includes bath, nail trim, ear cleaning, the full monty, plus a haircut. Prices start at $ 45 for the full groom, which can be darn steep, especially if you have a hairy (or big) dog (which I do). I keep coming back though, because they do a really fantastic job of grooming my dog — way better than my past experiences with Pet Smart, which charges a similar price for grooming.
Another great thing is that if you do a full groom, it includes a full day of daycare, so you can drop your pup off in the morning and pick ‘em up in the evening. The daycare/​play area seemed a little small, especially if there are many dogs there. The staff is also really great about slowly introducing a new dog into the big group, so it’s safer for everyone.
All in all, I’m always pleased with Unleashed, and I’m willing to overlook the price for a great service once in a while. Definitely check into this place if you’re in the area!