Payless Shoe Source

Great customer service. Very helpful and patient employees. I called to see if they had a shoe I was looking for in the size I needed and the nice employee even put them aside for me. The other associate helped with my return and made it so easy unlike another store that was very difficult.
Will definitely come back

I got some flats from here Which are super comfortable and sandals for my daughter. The girl that was working there was super nice and helped us and told us the new sandals they had for spring. The reason I gave a 4 was because some of the flats looked like they’ve been worn and returned and placed back on the shelf. Just make sure to look at the shoes you get to make sure they are in good condition. But other then that my experience was great.

I purchased a pair of nonslip work shoes a year ago at this location. The pair of shoes have been comfortable and sturdy during its use. However, this week, it started to fall apart. This location is the closest to my house, so naturally, it would be my first stop for a new pair.
Today, I was greeted with wonderful and friendly service. Two ladies were working, and they wasted no time in helping me out. One of the girls showed me to the shoes they have in stock in the size I needed. Unfortunately, after browsing, the ones I wanted were not in stock in my size. I was ready to go, but one of the girls stopped me and asked if I would like her to assist me in seeing which neighboring locations have them in stock. As opposed to driving around wasting time and gas, it was an excellent alternative. It turns out that none of the stores have it currently in stock, and she was so kind to offer to place a special order for me if I wanted them. It was a great idea! These shoes weren’t going to last very long anyway.
The store is neat and small. It’s very quiet with 1 – 3 other customers every time I drop by. This way, the workers can give you personalized help! They are great at their job and so friendly too. I am very happy with my visit here today!

This is probably the only shoe store with decent shoes.

I haven’t been to Payless for the longest time but thought I’d go check out what they have. I found some nice shoes at another location and decided to come to this one to exchange one of my pairs of shoes for something else. I got it during their Buy One Get One ½ off deal times. The girl was very nice and greeted me. She was actually very helpful. But when it got time to checking out, she made things really complicated and I ended up paying a few dollars more than I was supposed to. I wanted to take advantage of the BOGO ½ off deal and had calculated what two pairs of shoes I would buy together to get the most out of the ½ off pair of shoe. I had purchased two sets of the BOGO deals, 4 pairs of shoes, and was returning one item each from each receipt. First she told me the orange tag on the box I wanted was the price of the shoe when I asked. Later she rang it up and said oh no, that’s the wrong price and it shouldn’t be there. Well according to weights and measures, if there’s a price on the box or displayed, the customer should get that price. She just made the whole exchange really complicated and didn’t want to give me half off the shoe I was exchanging and purchasing another one for. I know I had to pay a difference, but it shouldn’t have been as much as she charged me for. She created some receipt with all these confusing line items and I walked out of there not understanding what she did. The I realized she charged me about $ 5 more than I should have paid. I was being nice to let her do what she thought was right but in the end, I got burned. I could’ve just returned everything and had her ring everything up again differently if she was gonna make it so complicated. Anyway, my boots, that I purchased for $ 49.99 are soooo cheap! I wore it out one night and the back heel part is already rubbed off like eraser boogers. It’s like cheap paper cardboard material. I don’t think I will return to Payless again, after spending close to $ 80 on my first purchase and $ 45 on my second purchase.

It’s a bit on the small side, but it’s clean, it’s in a shopping center with a bunch of other stuff to do and best of all they have wonderful customer service! The people ask if you need help, they are nice, and helpful.