B&B Exteriors

This guy is out of business. Per my last 5 attempts to contact the infamous «Bill» I got nothing but a full mailbox (could not leave message) and unanswered text messages.
DONT WASTE YOUR TIME WITH THIS BUSINESS. If anyone out there has had a great experience with a great window company in the MD/​VA area pls reply to my post. I would like to get windows in before winter but not pressed. Thanks !

Communication is key with Customer Service and this company just doesn’t get it. I feel sorry for all the people that received nothing after paying a deposit. My job was completed in early May 2015 but the follow-​up (cracked window, painting, etc.) was never done. His installation crew is top-​notch but scheduling and follow-​up and just general communication are lacking. I hope Bill pops back up on the radar. He has a good team if he can just perform as a project manager and schedule jobs properly.

As of September 10, we still have not made progress in getting our door installed. We finally received communication from Bill after I posted my original review. At that time, it seemed like the delay would be resolved. Bill has promised to schedule installation a few times, but it never happens. It has now been 5 months since the date of our contract.

I want to be positive about B&B Exteriors but there’s no way I currently can be.
We first contacted B&B to re-​roof our house in September 2014. It took a long time to get any response at all (I had to attempt it 3 separate times, each time using a different method of contact, and they were slow/​unresponsive every single time) and it took even longer to get things moving. The job was finally done in January 2015 and as far as my layman’s eye can tell the roof was installed reasonably well. Nothing loose, it looks good, and (as far as I can tell) no leaks. They did leave a bit of a mess behind (some nails, roof tiles, and other assorted debris, but nothing too significant) and one of the trucks tore up a small section of our yard, but Bill promised that all would be fixed very soon so we contracted them again to replace our exterior doors.
The doors job took a long time to start as well, the job was never completely finished (gaps in stripping, gaps in sealant, custom locks not installed as promised, several product and install QC issues that were never resolved), and the previous yard damage was not fixed during this job as promised. This should have been a red flag, but Bill is a very charming, low pressure salesman, B&B still had very good reviews on Unilocal at the time, and my family likes to support small/​independent local businesses, so we elected to go ahead and let them finish up the exterior and replace the siding as well.
The siding promised to be the biggest and most expensive job to date, and Bill personally guaranteed that all concerns with the previous two jobs would be addressed during the install and his personal QC followup. We signed a contract and mailed a $ 1730 deposit check in early May and began waiting.
And we waited, and waited, and waited, and waited, and waited.
Bill promised five separate times that he was nearly ready to call and schedule the install but he never once followed up. I got loads of excuses from him, but only weeks later AFTER I complained (who knows, maybe some were legit?). But we got no satisfaction or anything approaching timely communication.
Now it’s been 4 months and Unilocal is lighting up with review after review saying that B&B is now a scam. Are they? I have no idea, but things aren’t looking good at all.
I am going to contact the BBB this week and figure out my next move. I will update this review as soon as I get more information.

I suspect this company is out of business now since a lot of other people are posting stories similar to mine. Last August, I signed a contract with B&B to get new storm doors installed in my house. I chose to go with B&B because of all the positive reviews on Unilocal and my desire to patronize a local business. At the start, I thought they were great because they were very response generating a quote and coming out to take measurements for the job. Then once I gave them my deposit check, I never heard from them. The contract said work would be done in 6 – 8 weeks, and near the end of that term, I called and emailed to see what was going on. They said there were some delays and the owner, Bill, basically placed the blame on his sales person, Anthony, saying that he messed up the measurements and never should have promised that 6 – 8 week window since my doors needed to be «custom ordered». Nevertheless, Bill said it would only be another 4 or so weeks. That amount of time passed, B&B never contacted me, and when got in touch with them, I heard more excuses with a promise that they would get things done in 2 weeks. Meanwhile, the cold part of the winter had set in and I was really wishing I had my storm doors. After that last promise, I never hear from them again. I’ve tried calling multiple times, but it always goes straight to voicemail. Now, nearly a year later, it looks like I’ll never get my doors or the $ 1,500 that I gave them as a deposit.
In short, this company took my money and gave me absolutely nothing in return. I pretty much think you could define that as theft.

I signed a contract and paid a $ 1,600.00 deposit. That was over 11 weeks ago and I have no new windows and B&B has not responded to any calls or emails in 3 weeks. They have not refunded my deposit either.

WARNING: Do not do business with B&B Exteriors. I don’t know how this «company» still has an overall rating of 4 out of 5 stars, but I have a feeling that some of the 5 star reviews are bogus and/​or possibly outdated because there is no way their Unilocal rating is accurate and I believe it has unfortunately duped a lot of new customers into choosing this company to work on their home.
I started communicating with this company on 7÷2÷2015 regarding gutters that were installed by them on my mom’s house back in November 2014. My brother tried numerous times to contact the company to resolve the problem with the installation. (There is a gap in between the roof line and the gutters which allows rainwater to drain in such a way that caused our basement to flood repeatedly.) My brother was not able to get a response from the company and so he asked me to try to handle it. We had an extremely wet winter and numerous heavy downpours from severe summer storms and having your basement flood repeatedly from a faulty gutter installation is not only a serious and inconvenient issue but also one you would expect a company to treat as a high priority.
I had several back and forth communications via phone with Bill Galleher and their main office’s receptionist. Both the receptionist and Bill seemed to be sympathetic and responsive at first. However, even after Bill finally «got eyes on the issue» himself and assured me he’d have his guys come fix it «first thing next week,» the issue has still not been resolved. That was several weeks ago that he promised to fix the faulty gutter installation and now I can’t get anyone to answer my calls or return my messages. I have left numerous messages on both the main office line as well as Bill’s cell phone. A few days ago, I also emailed Bill and he still has not responded.
I jumped on Unilocal and found out that many other people have posted reviews in the last month or so stating all the same issues I’ve been having. Someone wrote that Bill is the «king of excuses» and that made me realize that I needed to fulfill my civic duty and leave my own Unilocal review so that I can hopefully save another innocent homeowner from making the mistake we did by contracting with this company to do work on their home. I will also be filing a complaint with the BBB and the Virginia state oversight organization that someone else mentioned in their review. I realize now that it was all just a waste of time giving Bill the benefit of the doubt.

We wanted a new front door for our house and a neighbor had recommended Bill and B&B Exteriors. Our neighbor used them a couple years ago and was very happy with the company and the process.
We first met with Anthony in April and our experience was great. He was not pushy and provided plenty of information. We had Anthony back in May and signed a contract to install the front door.
We had hoped to use our credit card to make the deposit, but Anthony said they were not currently accepting credit cards. Since the reviews on Unilocal were still pretty good and based on our neighbors good experience we did not see a problem writing a check.
We were told it would take 30 to 60 days to complete the job. So after about 80 days and not hearing anything from B&B we started calling. We were never able to reach a person, just always leaving voice mail. I tried emailing and no response either. I had Anthony’s cell phone number and contacted him, he told me he no longer worked for B&B and seemed surprised that our door had not been installed.
I reached out to my neighbor and he had Bill’s email address. I tried this several days ago and again no response.
So at this point I suspect I will never see the door or my deposit again.
For those customers that are having problems you might want to reach out to the state regulators. In Virginia —
I’m also going to look into filing a complaint with the BBB.

I originally gave these guys 5 Stars over a year ago because they did such a great job with our windows and after we called them to replace our doors, due to a break-​in in February of this year, they showed up right away and even created a reinforced yet temporary wall for the door that was kicked in. That same day, we put down a deposit to replace our two back doors and were told that they would have the doors, which were custom, available by early April for install. Since then we have heard virtually nothing and most of our calls to them have been largely unanswered except for the one time my wife did speak to Bill and he promised to call us the following week to schedule the install which, coincidentally, he never did. The only other time I got a call back was when the new administrative assistant, who was kind enough to converse with me after business hours, one evening, called me back after I left an infuriated voice message.
I don’t know what has happened over at B&B but obviously something has gone horribly awry and I wish that Bill would just be straight up with my wife and I, as well as a lot of other disgruntled people who have posted on here rather than dodging our e-​mails and calls. We have been incredibly patient waiting these past, almost six months, and we’re very understanding people but enough is enough; if we don’t hear from him tomorrow, we’re going through our credit card company to get our deposit back. If Bill can’t be counted on to return my or my wife’s calls to him when we’re willing to pay him, then we would be insane to expect anything else other than the same, or worse, when we ask for our money back.
It really sucks to have to write this because I felt like we found our go-​to company for all of our exterior work but now… What an utterly frustrating and horrible disappointment.

I have planned to replace my windows and based on the good reviews called this company to get a free estimate. The owner himself came out to my house on the scheduled date. He was friendly and apologized for coming about two hours late to the appointment. He measured around 10 windows spent half an hour doing this. A week has passed an I have not received the estimate. I called in and told the that I have not received the estimate. They said they will prepare it as soon as possible. It now 3 weeks passed and still no estimate. I figured there is no point to continue with them when they cannot even provide an estimate in a timely manner or at all.

I would love to post a positive review but after several months the work remains incomplete. Even more frustrating is that dozens of phone calls and emails go unanswered. After spending thousands of dollars, all I am looking for is an explanation.
We worked with a sales rep who happily took our deposit (front door and roof). After that, the sales rep quit the company without handing off the information to B&B’s owner, Bill Galleher. The project was essentially lost without us knowing. Only after numerous phone calls did we get back on track (or so we thought).
After months of missed appointments and hardly any communication, the roof was installed in June. At last, the door was supposed to be installed last week. Unfortunately, the crew did not show up and Bill has continued to be evasive and non-​responsive. Furthermore, B&B’s main office phone line rarely is active.
At this time, I would not recommend B&B Exteriors to any friends of family. I’d be happy to update the review, but only after the work gets done.

In the beginning of the year I ordered a storm door and sliding glass door from B&B Exteriors. I was quoted a wait time of 6 – 8 weeks. After around 6 weeks I called and asked if there’s any ETA yet. I left several voice mails and emails before getting a response. I made an installation appointment and B&B did not show. I called and emailed them repeatedly for several days and did not get a response until I told them that I want a refund for my deposit.
At that point, I finally did get a response from Bill the owner. He was very apologetic and scheduled the installation for the next week. This time they did show up and do the install on time and I’m mostly satisfied with their work. To compensate for the missed appointment, he gave a significant discount on the price of the installation.
There are a few things that need fixing on the installation, which I’ve now been waiting for 3 months for them to get around to dealing with.
I also needed some new windows put in, so I got a price to replace the windows from B&B and their price looked OK so I agreed to let them do the windows as well. Bill said it would not be a long wait and should have the windows ready in a few weeks.
Two months later, I called to check on the status of the windows and was told that the windows were there. I made an appointment for the installation and even called them the day before to confirm that the install would be on time.
The installation time came and went and nobody from B&B showed up or called me. I called Bill repeatedly until he finally answered his phone, several hours later, and asked me what’s going on. I asked him why his installers weren’t there and he told me they’re supposed to be there. He said he would call me right back after finding out what time they would show up.
A few hours later (now well into the afternoon), he left a strange voicemail saying that one of his employees didn’t show up for work and he apparently didn’t know that nobody came to do my installation. I called him several more times (12 total) attempting to reschedule and he never answered his phone. I left several voicemails that were not returned.
It’s been several months now and I still have never gotten a response to any email or phone call. I filed a complaint through the BBB and he hasn’t even responded to that. Since then, I saw a former employee post a Unilocal review (which has since been deleted) stating that B&B no longer has any employees and is not operational. I also received an email from Anthony, the B&B sales rep, stating that he is owed 6 months of pay from Bill. It’s clear now that Bill is a crook and a liar.
After giving up on B&B, I decided to order the windows from Windows on Washington. Their prices are a little higher, but they have a staff of people who do installations, answer their phones, answer emails, and do all of the things that a legitimate business does. They showed up time to every appointment, including the installation, and everything was installed in less than two months of placing my order. I highly recommend them.

I have not given up hope on Bill and B&B Exteriors, but time is quickly running out. The experience started with Bill’s visit for a quote – he was professional and polite. Since then, however, saying they are difficult to reach is a polite understatement: it’s been a month since I’ve had a phone call or email returned. The single update I’ve received since signing our window replacement contract on 10 February 2015 was from Bill explaining one of the windows has been lost in a warehouse somewhere. That was a month ago and still no word.
I sincerely hope I can count myself as one of the satisfied customers that the previous reviews suggest are out there… While I can’t comment on the work B&B Exteriors is capable of – I hope to in the near future.
Edit: I reached Bill, and got the install scheduled. Marshall and his team were very polite and worked quickly. The workmanship looks great on both the windows and the installation. Overall a good job at a competitive price but be patient, and follow up regularly to establish a timeline if you do business with B&B

Very satisfied customer here! B&B replaced every original window in my old brick house, which looks so much better now from both inside and out. From inside, the house is much brighter now because the new windows feature larger glass space and thinner grids. I live on a busy street, and the new windows keep out the road noise. I especially love how easily the new windows open and shut — now that it’s spring time I can finally open up the house to enjoy the cross-​breeze. The installation crew was professional, polite, fast and clean — they completed the entire house in a single day.
I had contacted three companies for the window job: Two that had good references from neighbors (including B&B), and a third that was marketing an attractive special. Despite the special, that third company (Renewal by Andersen) came in with far too high an estimate (it was over 3 times higher than B&B’s!). I suppose such a big, nationwide company as Renewal by Andersen has more overhead and mouths to feed, so they try to see how high a price each customer will fall for. A second, more local company would have done a fine job, but the estimate was still thousands above B&B’s. I got a good vibe from Billy, and found him very candid and direct, so I rolled the dice on his small company that seemed to really want my business. I’m as pleased as the neighbor who had recommended B&B.
With reference to some of the other reviews I read here, I note that a small company like B&B which operates on a tight margin may be particularly vulnerable to supply logjams and staffing issues that can arise in any industry. But you’ll see from their pricing that B&B doesn’t pad costs or try to max you out — they charge an incredibly fair price for top-​quality products and work. So as long as you can be somewhat flexible on timing, B&B will come through with flying colors, you’ll save a ton of money, improve your home’s value, and support an honest, local business that truly cares about its customers. I would enthusiastically hire B&B again for future door and exterior needs.

This review is several months late, but finally getting around to it. Just wanted to let everyone know that I would trust my business to B&B. Had Bill come out to give me an estimate for the replacement of my windows on my rental property back in December, 2014 after receiving a $ 14K estimate from another company (replacing 21 windows on an end unit townhouse). Bill checked every window and let me know that they did not need replacing. This came as quite a shock since I had already received the other estimate. He said he «wouldn’t be able to sleep at night» if he sold me new windows.
I was blown away by his honesty and integrity when the rest of the industry is all about making sales. Not only did he check every window to make sure they were functioning well, he pointed out a broken pivot bar and a missing bar and tackle on the side of one window. He also told me the name of the parts and where I could buy replacement parts in Silver Spring and told me to give him a call if I needed help with the installation… at no cost!!!
Any business owner who would be willing to forgo profits for the sake of being honest will earn my business hands down!
Will C.

UPDATED 9÷14÷15: In July I noticed that some of the windows they installed in the spring have seriously cracked caulk and it’s getting worse– inside AND out and I strongly suspect it’s to blame for the flying ant invasion that is mysteriously coming through just that one set of windows. I have been trying for 6 weeks to get in touch every way short of stopping by the office, and so far ZERO response. I think the business # is disconnected and Bill’s voicemail is always full. Bill– if you’re reading this, please contact me! I’d be happy to update this review if my problem gets resolved. I just don’t know how to get any response.
Original review:
Although our 4 windows were delayed by the Sunrise manufacturer problem, they were installed today and they seem great. The delay was beyond Bill’s control, but he seems to be doing a good job trying to catch up and keep his customers happy. We will call them first when we do our next round of work on the house. Thanks, guys!

I am one of the customers that ordered windows and got caught in the Sun Rise Windows backlog. Was I annoyed — heck yeah, and frustrated — YES!!! And, seeing how our house had original 1960 windows, you can add cold, since our house was chilly due to the blistering temps we have had.
Our 14 windows went in a few days ago and they look great! I completely emphatize with the customers who also waited — ultimately, I felt that Bill could be trusted, and he can.
The day of the install, his 3 employees were very professional — I’d like to think if it was I who was working in freezing temps, that I would have as much patience as they did. When I had questions, they stopped and explained. They cleaned up after themsleves both indoors and out, and since there is lots of snow still in our yard, Bill had offered to return and do another walk through as the snow melts to make sure no debris was left.
When you need windows, give Bill a call.

Thanks to Bill, Marshall, and the rest of the B & B Exterior crew for working through the weekend and doing a fantastic job at installing our windows and making sure everything was done right! I really couldn’t be happier with the windows and the team of guys that did the work.
The delay in getting our windows was somewhat frustrating, but they definitely made up for it in the quality of the work they do. We had a long talk with Bill about the delay and what went on over the past few months. I truly feel bad as it seems that he just had everything that could possibly go wrong go wrong and most of it was out of his control. He was completely up front and honest about everything, which I really appreciated, and as I said earlier went above and beyond to make it right. This is truly a small business owner that you can trust and will keep his word and do what is necessary to make the customer happy!
I think the windows and the service we got from this company was definitely worth the wait!

Had a sliding glass door installed in Nov 2014. Bill was wonderful in squeezing us in before the holidays — no other installer even tried. He was great to work with, and the quote was reasonable. The installer team was great, cleaned up after themselves. All seemed well, but my husband noticed a couple problem spots with the installed door when he got home. One upper inside corner was bent (no way for us to fix it on our own) and the trim on the outside was oddly sticking out on one corner. Took photos of the problems, emailed Bill, and since I was about to go out of town for a couple weeks, and then they were busy around the holidays, I was okay with not hearing back until January.
However, now it’s mid-​January and though I left a message with a receptionist a couple weeks ago, never heard back. Have left a couple more voicemail messages, and sent a couple emails. Not sure what’s going on, if the owner is okay, or what. At this point I figure I won’t hear back. Will change this if I do and the problems with my door are resolved!
To sum up: great company in general, but not sure if they’re currently having a crisis or something.
Edited to add: heard from Bill, and everything should be fixed soon. Turns out the lack of communication was indeed from a crisis, but crossed wires happen, and he reached out with a genuine apology. He cares a lot about his business and his customers.

I take no pleasure being the wet blanket in all this. I’ll gladly update this review if things change. But at the moment, the company’s owner seems out of commission. I’ve tried to contact him for over a week about the status of my 3-​month old order, but to no avail.
UPDATE #1, MONTH #4: Changed from 1-​star to 2-​star as the company owner got in touch with me. It seems they’re at the mercy of their supplier. Still, when B&B’s estimate of when they’ll schedule an installation expires, and it’s left to the customer to establish communication, well, there’s room for improvement there. Meanwhile, I still don’t have what I ordered.
UPDATE #2, MONTH #5: Changed from 2-​star to 1-​star as the contact with the owner only means being led on. He scheduled the installation of something he didn’t — and still doesn’t — have. So it was cancelled as I found out only after I called to confirm the appointment. There are good ways and bad ways to handle bad situations that are beyond ones control. My experience doesn’t fall into the «good» category.
UPDATE #Last, MONTH #6: I went with another installer for the same patio door and whose ordering/​installation process went smoothly. FWIW, they said they hadn’t experienced any major disruption with the same supplier B&B uses. Don’t know what to say. But oh well, life moves on.