DoubleTree by Hilton Hotel Albuquerque

Wow! I have never in my life had such a bad experience at a hotel!
Dirty dirty dirty and terrible service all around. The ladies at the front desk were rude, the bartender was inattentive.
I cannot stress how disgusting this property is, which surprises me because it is a Hilton property. We could not even take showers in our room because how repulsive the shower was, there was black mold growing everywhere.
We decided to grab breakfast at their restaurant downstairs and every single glass on our table was filthy (see picture). We decided to give them the benefit of the doubt and still order breakfast, it took the waiter 15 minutes to come over to our table at all!!! Unacceptable.
This hotel should be shut down, was not worth the money and Hilton should not associate themselves with this place.

Located in downtown Albuquerque, with an easy walking distance of the Civic Plaza. The hotel is definitely dated, which you may not be able to tell from the lobby, but I can certainty tell from the guest room we stayed in. **Stayed here New Years Eve until New Years Day — this is important to note since this may have affected some of the comments I made about the service **
THE ROOMS: We had two double beds and one of the smallest bathrooms in a hotel that I have seen in a long time! The bathroom door barely made clearance of the toilet. Additionally, the sink (which wasn’t a double vanity), was located in the teeny weeny bathroom. There was all this extra space next the armoire (which held some dresser drawers and a TV), which would be great if they put a little kitchenette, more counter space, or better yet, some kind of partition.
So this is what really brought the rating down is the lack of partition (wall or barrier that separates one area from another) upon the entryway. So, if you are changing your clothes in the teeny, tiny room, there is no partition for privacy, so if the other guest (s) comes in through the entrance door, you are totally exposed to anyone in the hallway — and seeing on how small the rooms are, they are super close together, so I almost had non-​intentional peeping tom when my husband walked in while I was changing into my pajamas — and since the bathroom is so small, there really is barely any walking or even standing room in it, so you have no other choice but to change next to the beds. The beds were okay as far as comfort, but my standards are high since I sleep on a tempurpedic mattress.
AMENITIES: The TV was a flat screen Phillips, but was incredibly slow. When changing channels, it would take a few seconds for the next channel to appear and would mirror the previous channel, turn green, then eventually the current channel would appear — there was a delay on every single function. On the plus side, the restaurant and bar area in the hotel is decent and it is in a nice location. Even though the floors do not hold a lot of rooms, they have ice and vending on each floor. The floors layout is weird and wonky. The pool wasn’t open — it is a seasonal pool, so I cannot comment on it. It was on a roof next to the fitness room. The fitness room is also extremely small for such a large hotel that has 13+ floors. The equipment though, is a really nice selection for such a small room. We used the treadmills and they were high tech and fancy. :)
SERVICE: The staff is friendly and hospitable but did forget major things. I got the breakfast package, so after checking in, I realized I never received my breakfast voucher, so I had to make a separate trip down there to get it. Upon reserving my room online, I asked for 2 extra towels and 2 foam pillows — this was not accommodated at all. And when I checked in and got to my room and saw the missing items, I called housekeeping, they were out of foam pillows and forgot to bring the towels. I am ALLERGIC to feathers, so I ended up having to sleep on my jacket all balled up, which wasn’t pleasant. :(So, if you don’t like feathered pillows, better bring your pillow with you!!!
EXTERIOR: The walls between the rooms are super thin, I could hear conversations of other hotel guests and could almost make out the conversation due to the thinness of the walls. The parking does cost a fee, $ 12/​day, which I guess you would expect in a downtown location. The parking lot is small, considering the size of the hotel and has kind of a screwy set-​up, as it is hard to navigate through and difficult to tell which way you are suppose to go.
OVERALL: This would be an okay to stay here in a bind, when no other hotels were available. But, I will NOT be staying here. ever. I’m never THAT desperate. For the price you pay, I would expect better accommodations. If I go to the New Years bash in the Civic center again next year, I will be staying at the Hyatt next door.

The Double Tree in downtown Albuquerque can be a value for quality of room and staff services. However prices vary so call ahead if price matters. Sometimes the regular priced room with a AAA discount is less expensive than the price through online booking agents.
My first stay was 5-​star, beginning with an efficient check-​in with Cody who was extremely helpful with my local-​based questions. Then he handed us warm cookies and cool water with our card keys which was a nice touch after hours of being road warriors. My second stay was 4-​star, beginning with a higher than expected room rate and less enthusiastic staff members who collectively lacked local knowledge.
Both times we opted for the queen size room which is very spacious. Bathroom is also roomy. Large desk for those needing a good work surface. Our favorite part of the stay was the comfortable bed with soft sheets (that weren’t itchy) and excellent pillows (so tired of pillows that are too fat or too flat).
Also loved that we were walking distance to Marble Brewing. The hotel also offers a shuttle for getting around town (3-​mile radius) until 1am, which can include visiting old town and five of the local craft breweries. This service alone attracted my business the second time I drove through Albuquerque.
Additional notes:
— Free wifi.
— We did not incur a parking cost the first time but were expected to pay on the second stay until I protested on the grounds that the parking lot was empty. Be aware a parking charge of $ 10 per night may exist during your stay.
— We didn’t have cause to use or explore the hotel’s restaurant or bar.
— The room didn’t have a refrigerator or kitchen amenities, nor offer a free breakfast. These omissions were fine by us because we often feel we’re paying for things that we don’t want. (Rooms are available with refrigerators.)
Summary, best overall hotel experience and night’s sleep during our southwest road trip.

Upon arriving I misread the parking sign as full and I questioned why parking was full if we were guests. The woman standing outside introduced herself very snooty as the general manager and was pretty condescending to my mistake. They advertised rooms for new years for 119 and ended up charging us 160. We got a room on the 15^th floor the view was beautiful and the bedswere comfortable. They advertise plush towels but they were pretty much motel 6 style. So we didn’t use the shower. These rooms have nothing fancy no micro wave no mini fridge. I have stayed in rooms for 35 dollars that have mini fridges and microwaves. The parking is ridiculous so we parked at a meter which was more convenient and cheaper then them wanting to charge us 12 bucks to park geezer we already forked 160 for the room. They do have a nice lobby with art, and the bartender at the bar was polite, we ordered nachos that were pretty much mostly burnt. I’m enjoying my 35 dollar room tonight much more. BEWARE OF the snooty general manager she made the start of our stay awful with her attitude.

The $ 25 rib eye dinner was full of fat & greasy! Definitely not worth what we paid for… Even though the restaurant was not even busy, it seemed like we waited for an unacceptable amount of time.

Very disappointed in this stay. Parking lot was full so we had to park at the meter. Upon check-​in we were advised they were out of their signature cookies. To make matters worse, the drain in the shower didn’twork well so you’re basically showering as fast as you can before being flooded. The rooms are very dated. All in all a very disappointing stay. Hilton brands are usually our go to however it feels like we may need to gravitate towards Intercontinental and Hyatt.

Rooms were decent and clean, fairly typical doubletree. However, dining options were very limited. There’s a downstairs restaurant that looks like it’s set up in the middle of an unused foyer. Also a bar on the main level with a few tables. However during my 4 day stay in november, both of these were booked for private functions, and room service was the only option. Front desk was not even aware of the restaurant availability when we inquired earlier in the day and gave us funny looks for asking. Wouldn’t be a problem in other larger cities, but at this location there were almost no nearby restaurants open for a weekday dinner in this downtown area.

My room was clean and I was overall really comfortable. I will take off a star since the pool was really tiny, but the desk folks were nice enough to let me know that could park for free in the wells fargo lot on Sat nights, so that was a big plus. I’d stay here again. Totally worth the price.

This Double Tree is located downtown next to the convention center. There was no event during my stay. The rate was $ 82 for double queen! This is one of the nicest Double Tree locations that I’ve stayed at. Great amenities. Starbucks in the lobby. Rooms were clean, large flat screen, clean comfortable beds.

Hello everyone, I stayed here with my girlfriend on August 7^th we called a week before asking for a higher floor and a fridge when we checked in and got there we were put on the 5^th floor with no fridge but that’s not when the problems started it started when we tried to use the tv and Internet the internet signal was so weak wouldn’t connect and the TV you switch channels and the TV/​provider took forever to display a picture. So when whent down to front desk and talked to Richard who was aware of our problems and decided to move us rooms we say okay so we moved to the 14^th floor and promised to have a fridge up to us as soon as they located one. The TV was alittle but better. The Internet was a lot better even though the girlfriend was late to hosting her class by 15 mins was very unprofessional, couldn’t get the Internet to work for 40 mins before we switched rooms after this is all done Richard tried to make it better but by this time we were upset and exhausted from driving 7 hours we just wanted either a refund or something close to same value so he gave us vouchers for the hotel bar which is nothing but HEY at least he tried. But after this experience I will not be staying at this location ever again.
P.s they might want to wash there linens more often 2 out of 5 pillows smelled like dirty water.

When I was a student at UNM the Double Tree was a premier hotel property. I was kind of disappointed in my stay. Now let me first say that the customer service is was very much what I have come to expect from the Hilton brand hotels. But, the property itself needs a face lift. There were no bellmen (at all) to assist with my luggage, the parking lot is too small, and the room needed to be modernized. A flat screen TV is not enough. Bathroom fixtures, and places to charge you electronics (i, e. USB ports). Plus, there was a fight in the parking lot as I was coming in from seeing friends. It had spilled out from the hotel. Which begs me to ask the question. .. . What kind of events are they booking? If you can get a great price (which I did), then take it. But there are much nicer hotels in the area.

Brace yourself for hidden costs: $$$$parking, $$$$ breakfast, poor accommodations for disabilities (I was on crutches), poor service. The room itself was good but not worth the price and not up to Hilton standards.

4 stars. First of all I read all the reviews so when I was gonna stay here lets just say I wasn’t so pleased. Second being from California i guess I truly never realized how rude we are because everyone in Albuquerque is so nice. The employees here were all customer friendly. And the person at the front desk hooked me and my family up, I don’t want to out that person just in case they get into trouble but let’s just say me and my family ate good and parking wasn’t an issue. So for that I thank them. The only complaint or should I say suggestion is you have 15 floors and a beautiful hotel. Maybe get a bigger swimming pool because that bath tub isn’t even big enough if one whole floor wanted to go swimming. Ps awesome fitness room I was able to workout and watch my son swim at the same time.

I came her after getting my hotel room booked using
. I read nearly every review, and I was horrified that this would be the first place both me and a guest would be spending our first overnight hotel experience together. I remember using the bar a few times over the past decade, and even raiding the closed kitchen area as a kid with my friend, but I had never stayed at the Double Tree. Well I made fun small talk while getting checked in, and I was happy to find myself in room #1018. I found a great view of the city, and very modern and fresh aesthetic in that particular room. A short pillow fight, and a few drinks later and I was just as happy as I’ve been in a New Mexico hotel room. The fact of the matter is if you’re looking for a great hotel experience and you don’t care if you’re in the heart of the downtown area then you can’t beat the Embassy Suites, but if you have to be downtown skip the Hyatt and head to the Double Tree.
A few things going in worth noting. Use the underground civic plaza parking lot when checking in on a Friday night because it’s not operational on Saturdays, and the parking turns out to be free. Then use the same structure to cross over to the Hyatt underground to leave yourself less vulnerable to the elements when trying to inch closer to Central.

Just stayed here for two nights and definitely won’t ever stay here again. First, it’s appalling to pay $ 12 a night to park at a hotel you are paying to stay at, if you can even get a spot in their lot. The worst part of the stay was the blood on the sheets and the horribly dirty playpen they brought for my daughter to sleep in. I’m not sure why they think anyone would let their baby sleep in that filth. I recommend an upgrade to their rooms and better cleaning. The only plus was that the staff was all very friendly and the chocolate chip cookies were amazing.

I stayed for a weekend this past March and enjoyed myself. The room was clean and spacious enough, and the hotel staff was very friendly. I adore the cookies!
I tried both the food they served at the bar as well as their breakfast menu. The bartender was a wonderful woman who worked at a quick pace and kept excellent track of everything going on (including the order of customers speaking to her at once). I ordered the club sandwich and I absolutely enjoyed it. The fries were delicious and my friend enjoyed the burger he had as well. For the price, it was phenomenal.
The breakfast buffet looked great, but I decided to try something off the menu. I ordered the southern style chicken and waffles. They arrived with a large portion of chicken and waffles coated with a spicy sauce and green chiles. The first thing I noticed was that the green chiles were definitely canned, which put me off a bit, but the flavor was halfway decent and drowned out by the syrup.
I would definitely go back to that bar. The bartender was too good. But I’ll be opting for the breakfast buffet next time.

Parking is the biggest element I MUST talk about y’all…
NO complimentary parking for customers?! You’re kidding me, right? There is NO way I am paying for parking (can’t remember the exact rate, but it was definitely $ 15+) for ONE night especially since we’re on the road and my family is only passing by to get to Santa Fe! Ridiculous. We were told to park (on a Saturday night) at the Wells Fargo bank across the street and walk over – cheers guys, banks don’t open on Sunday… so I guess that’s good timing for ya.
The surrounding area isn’t very safe either, or at least it reminded us of downtown Sacramento. Upon arriving here at night after a long drive from Flagstaff, we noticed that there were a lot of homeless people walking around and police car sirens going off. Maybe it’s the «spoiled» Californian in me, but at least have free parking for your customers once they arrive in downtown ABQ. There’s not even an underground place for parking because they only have a small outdoor space for all of their customers. OK, I’ll stop talking about parking.
Service was ordinary, and rooms were outdated. I really expected better from a HILTON hotel… especially in a space that boasts being in the «heart» of downtown Albuquerque! Our family didn’t even want to leave the hotel, even with it being an early night, because the nearby surroundings looked boring, deserted, and unsafe. Not attractive to travellers or road trippers, let’s be real here.
I was also very dissatisfied with the fact that they’re so outdated, there are no in-​room fridges for your own food/​leftovers! We ate at Sadie’s about 10 minutes away, and HAD to take our food home – whether you’re a local or a tourist, y’all know that Sadie’s sells large portions of food! Well, all of my leftovers went to waste because this DoubleTree did not have any fridges in the room.
In all, I would not recommend staying here even though it’s a Hilton hotel… heed the other Unilocalers’ advice, and find another place to stay in downtown ABQ.

This place was just ok. The food really didn’t wow me and menu selection was limited. The food quality was sub par. Not going back here.

This is not the worst hotel we have stayed in, but it was far from the best. First, the «parking lot» is the worst I have ever seen for a hotel, including gravel lots next to the property. We couldn’t even get in thanks to all the jack a$$e$ PARKED in the fire lanes.
There is no fridge in the room. The shower is TINY and the drain extremely slow. Hope you like standing in ankle deep dirty water.
THE LOUDEST, MOST IN EFFICIENT AIR CONDITIONERS IN EXISTENCE!!!
I will never stay here again.
That said, the conceriege staff is great

I initially stayed at the Hyatt, but relocated due to the $ 20 parking fee (per night) and the $ 10 internet fee (per night) and the $ 5 bottle of water sitting on the counter in my room. No, thanks. I even ate at the bar downstairs one night. I spent $ 15 on a coke and breadsticks with cheese. I’m willing to spend money on food, but this was a bit much.
The Double Tree is literally right down the street and close to pretty much all the cool downtown stuff. The staff were really friendly and accommodating. The hotel was extremely clean & the bed was super amazing with extra pillows and towels.
I loved everything about the hotel, including the view, but didn’t care for the $ 24 salmon $ 9 calamari that tasted like crap. You so for convenience, but right after I had to drive down the street to get food. It wasn’t filling nor appetizing at all.
Parking isn’t the best. During the evening hours there are a few more guests, so park early!
Other than that, really enjoyed my stay & will stay here again when I come to town.