Lumber Liquidators

I’m a Construction Manager and travel around looking for flooring deals all the time. Kristy and Shawn saved my life! They found me a great deal on a really great laminate and made sure I had contact in the Corporate Division.

Just worked with Lumber liquodators for my first major home project the staff was amazingly helpful got us setup with the correct bamboo flooring and glue got us setup with an outstanding contractor and the project was done in 3 days. Was able to easily return non used supplies. Will definitely comeback and encourage anyone to visit and work their home flooring projects with them.

I recently purchased over $ 6000 worth of hardwood flooring and other materials from this store. The order was placed based on Lumber Liquidators’ estimator who came out to our house and took measurements and provided a materials list (which we paid for this service as well). The contractor estimated that I would need over 1,000 sq. ft. of hardwood flooring. So, I purchased what was on the materials list. However, after I installed everything, I still had nearly 200 sq. ft. left (that’s nearly $ 1000 worth of wood). I tried to return it to Lumber Liquidators, but they refused because it had been more than 30 days. In general, Lumber Liquidators customer service was fine. Shawn even helped me load 5 carloads of hardwood into my car throughout the course of a day. However, I was NOT happy with their management’s unwillingness to accept unused/​unopened materials back to their store. In the end, I was able to sell the extra wood for 50 cents on the dollar, so I took a loss of nearly $ 500…all because of an overly rigid/​bureaucratic return policy of Lumber Liquidators, and a bit of my naivety in dealing with these guys. Buyer beware!!!

We recently remodeled our rental unit and bought bamboo flooring from Lumber Liquidators.
Service was great, price was right and they readily took back all the flooring we didn’t end up using. Very pleased and will definitely return as the need arises!

Great quality, great prices and even greater staff. I came into the store as a total novice and got all my questions answered quickly and thoroughly by this super knowledgeable team. They worked with me to find the exact right product for me and secured me a great price. My new floors look amazing and thanks to their great advice and customer service, the whole project came in under budget — and on a rush timeline! Couldn’t recommend them more.

Our contractor sent us down there to pick up some flooring pieces for stairs. They are very helpful and friendly. And from what I can tell the prices are fair too.

I bought a bunch of laminate flooring from them this week. I tried to install the flooring only to find that the pieces were faulty and would not stay together. The tabs also broke off extremely easily. I looked online and found that the manufacturer «dream home» had a history of terrible products with a worthless warrantee. On Amazon, there were 75% one star reviews. I tried to return the flooring but they said they would not take back any opened boxes and there’d be a 20% restocking fee for the unopened boxes. Now I’m stuck with worthless unusable, defective flooring. Do yourself a favor and find a different company in the Bay that stands behind the products they sell. And always read reviews before purchasing a product!
Also, check out all the filtered reviews for this store at the bottom of the Unilocal page. Mostly one star reviews.

I had a great experience. I spoke with Shawn. He was friendly and knowledgeable. I had a lot of questions regarding types of floors and installation which Shawn was patient in addressing my concerns. When I came back to purchase the floors, he and Landon help load everything and sent me off. 5 stars!

went there for wood flooring but could not determine which of their products were not illegally sourced from Russia (search the internet for lumber liquidators illegal wood) so I could not purchase anything and had to go to another store

Great experience for first time hardwood floor purchase, staff was friendly and helpful! 5 stars all the way will return when I purchase my 2^nd home! Thank you for all of the assistance Landon.

I am compelled to write an interview after service from Landon Nelson Store manager at the lumber liquidators in Albany on east shore highway. He helped my husband and I picked out 750 ft.² of pewter maple engineered wood. Landon was extremely helpful knowledgeable kind and patient. There are other competitors in the neighborhood but we felt most comfortable with Landon. We will be back on our next job thank you Landon.

It isn’t common for me to call out one employee in particular, but Landon is an amazing helpful person at this store. he is always helpful and very knowledgeable in what, when, why to use certain floors. He really listens and provides good suggestions for our price range. We’ll be back.

If I could give negative stars I would. This has been a nightmare! We ordered floor from them in March last year. After 2 months the floor started buckling, it now has buckled in 5 places. I have spent hours and hours dealing with corporate and the store. Nobody will take any responsibility. The manager doesn’t know what to do. The corporate office have told us they never got the emails which we sent twice and they answered. Major run around, now we have to buy new floor because it is a hazard to my tenant. Buyer be
ware!!!

Like many other reviews, I agree that Shawn is the man!
Very responsive via email and phone. Shawn helped me put my flooring hold and locked in the sale price for me without me even asking him to. He also made sure all the product was in store when I came in to pick up. He even helped us pack our cars!
I called him the day before (during Black Friday) after a price drop since I reserved the flooring and he was able to honor the price.
Overall, such a great guy and a joy to work with him.
Professional and courteous at all times!

Shawn is the go to guy for getting things done. We had placed an order at the store in San Francisco, only to be told (after the fact) the floors we wanted weren’t in stock, and we’d have to wait 4 weeks. Shawn did some research to find the wood we wanted, arranged a delivery, and then followed up to make sure everything was on track. He was professional, helpful, and easy to work with. I’d work with him again in a heartbeat!

Our experience here was superb from start to end. We went to visit Landon and Shawn 3 times and each visit they demonstrated excellent customer service. They were thorough, informative, and very professional. We were looking to buy 800 sq ft. of engineered or bamboo. They walked us through the pros and cons of each option. Unfortunately, we went with another hardwood company but to no fault of theirs. If we shop again for hardwood we’ll be back and will recommend everyone to this location for the excellent service and follow-​through provided by Landon and Shawn. Thank you so much, guys!

On the positive side, this store has really decent prices. There are several of them around the bay area, but this review is about the Albany store.
We wanted a 12′ and 8′ walnut butcher block countertop and miraculously found the 12′ in stock at the Concord store, which our contractor picked up within a few hours. The guy we dealt with told us said to order the 8′ countertop quickly because there were 80 in stock at the national warehouse, and already 75 ordered.
I instantly called the Albany store, near our house, told ‘Kirstie’ it was a rush situation, and then was subjected to a stream of BS and self-​interruptions while she looked up the 8′ Walnut countertops. Twenty minutes later she confirmed that there were by then 78 orders for the 80 pieces. But instead of ordering, she told me to let her doublecheck the prices and she would call me back. I hung up and waited half an hour, but she never called back. I finally called her, and she started in again with the verbal stream of consciousness, lots of annoying digressions, and all of it punctuated with random criticisms of me for ‘not letting her think.‘
Finally she took the order and haltingly, while blabbing continuously to herself, got it in to the computer — at this point there was one 8′ Walnut countertop left in the country.
Not a pleasant cliffhanger. Later I realized the way to go is to stick with the national number to order and just specify the store you want it sent to. Try at all costs to avoid this person at the Albany store unless you have lots of time to waste.

Bought engineered flooring online and had it delivered to the Albany Ca. location specifically because of 3 different lumber liquidators i visited — this had staff that was the most helpful and friendly. The guy (and once a woman) answered my questions even if they seemed silly. Showed me different floor options etc. When I picked up the floor — they helped me load it into my truck and had all the supplies I needed to go with it. As a bonus both people that helped me had great sense of humors. I’d go the extra distance to this location over other ones.

I have purchased several items from this store, with the latest purchase being new hardwood flooring.
When I made the purchase at the store, I indicated the number of square feet of flooring I wanted, but the manager encouraged me to purchase extra just in case I had a lot of bad boards. He indicated ‘After all you can just return it with a 20% restocking fee, and you won’t have to wait for us to get more if you didn’t get enough’.
What he DIDN’T tell me is you only have 30 days to process a return before they won’t give you back a dime.
Now, after leaving the hardwood in the room for two weeks to acclimatize, that means you only have two weeks to do your entire floor job before they won’t take it back.
All the other retailers around here have a 90 day return policy. Thanks for nothing convincing me to buy more, and knowing that I likely wouldn’t be able to return it.

I had a great experience here with Landon the assistant manager. I bought a bunch of bamboo that was beautiful but later realized it was made with an adhesive I was not excited about having in my home. I was past the window for returns, but Landon worked with me to find a Brazilian koa that was even more stunning and completely free of toxins that I can’t wait to see in my home. I’m super happy with the selection of products, the flexibility and especially the service. I highly recommend this location.

Horrible service but LOVELY LOVELY wood! I got my house done using their products and it was about $ 4000 for 1000 Sq. Ft.

I had no problem getting flooring here. The manager was really nice, respected our budget, and was able to get us all the flooring we needed by using inventory from his store and the one in Concord. Driving to Concord and hauling over a ton, literally 1,200 pounds, of flooring is not exactly fun, but hey, I do what I gotta do to DIY it on a budget. We got floating floor with attached pad, about 8″ wide planks, for $ 1.29 per square foot. It looks very nice with the beveled edge and all.
The only thing I would suggest is they give you a little demo on how to install it, because I think my husband almost wanted to go to marriage counseling over this installation that was supposed to be really easy. He spent an hour or so banging the living daylights out of the planks and they kept joining badly with weird gaps, and he finally screamed at me «I wanted carpet! You never let me get what I want! If we got carpet, we never would have had to deal with this f-​ing garbage! And it would be cheaper!» etc, etc. You get the point. I was very sorry he had such a hard time with it. He is also not very patient sometimes. So I got on my knees and tried to install it myself. There is a certain lift and lower movement that needs to be done correctly, while tapping at the appropriate time, before the planks magically join with no problem. I figured this out and showed him, «see honey? This seems to work» and he promptly told me that I could just do the whole floor myself then, while he watched! Luckily he cooled down the next day and didn’t make me do the entire floor, just half of it. The instructions do not specify how to join the planks just right, they just sort of tell you to click them together. We didn’t ever hear any clicking, just my angry husband beating the crap out of the floor with the mallet, and swearing. So please, please, if you do this on your own, practice first! It’s not rocket science, but it’s enough to make you reconsider the $ 2+ per square foot installation fee instead of making your spouse angry at you and hanging it over your head for who knows how long.