U.S. Bank

Most of my experiences here were actually pretty good. But when I was closing out my accounts, that’s when the service became terrible. «Teller A» (so I’m not directly calling out the person) lied to my face telling me I’m able to do something. the next time I was in, «Teller B» told me I couldn’t do the thing I was initially told. «Teller A» throws in his/​her 2 cents backing up «Teller B». When I told them that «Teller A» told me I was able to, he/​she told me that he didn’t and that I must have misunderstood him/​her. But I know for a fact he/​she told me because that’s the only reason I kept the account open for another week. They also lied about how long the actual proceeds would take. It’s taking 4 – 5 weeks when they told me only 3 – 5 days. The only reason I would ever recommend someone coming here is because of the hours. Especially when I Chase is a 30 second walk away. And in my opinion… there’s a reason why this bank is a tiny bank inside a mall. the saying «you get what you pay for» definitely applies here. Sorry guys, but Chase has never pissed me off as much as you have!

First, they unilaterally declared my checking acct to go from free checking to ‘easy’ checking, starting to charge me every month for it.
Then, they (AGAIN!) unilaterally congratulated me to a credit line, which charged me $ 25 per month plus 20+% in interest.
DO NOT USE U S BANK!!!

This U.S. Bank conveniently sits inside the VONS grocery, store hours: open daily 6:00AM-midnight.
ATM is available during VONS hours of operation, of course; Branch Office hours are unlike any other bank: Monday-​Saturday: 10:00AM-7:00PM & Sunday: 12:00PM-5:00PM.
Customer service is spot on-​the employees at US Bank, Agoura are friendly and efficient, just the way I like it when working with money. ATM is usually the only way I go, but after one visit at the desk of personal banker Keith Enstrom, I don’t mind walking up to the window for a little traditional pen to slip for deposits and withdrawals. The employees are cool and money transactions are just as fast and convenient as pushing the buttons of the ATM.
5-​STARS for exceptional customer service and the fact that this bank stay open 7-​days-​a-​week, can’t beat that$!