Vons

I will never understand why this Von’s does not teach their employees how important it is to perform good customer service. I go in to buy deli meats and their is a line with only 1 person cutting and serving. I ask if he is taking orders and he says we need to wait he’s busy. Should he stop what he’s doing and help the 3 people wanting meats. No he makes us wait the CUSTOMER!!! I walked out and went to Pavilions down the street. Very frustrating when we try to support our local businesses.

I really don’t understand the negative reviews. I love this Vons. Its always clean and organized. Produce is always fresh and their deli items are delicious! Personnel is always very friendly. Some items can be a bit pricey, but having a Von’s card always brings prices down to at least comparable if not less than anverage. They do not have self checkout, but in my opinion, that gives them added customer service points. Any time I’ve been in a line with more than 2 or 3 people ahead of me, they open another register. I think other Von’s markets could take note of the customer service in the Agoura Hills location.

Get self checkout like every other modern supermarket! You never have more than 2-​check lines open and it’s always a massive wait. That’s why 90% of the times I go across the street to the market with self checkout!

We are living in Agoura Hills for nine months already and usually shop to Vons. They are clean, well organized, helpful, and there is enough place to circulate with the carts through the store. It is a nice place to go. They even have a Starbucks coffee inside the shop, as well as a bank. They also deliver if you go on
and then choose the little link at the top of the page with delivery.
I put four instead of 5 stars because they do not stock enough yoghurt so delicious dairy free, and we often empty their stock.
By the way, the entire meadow commercial center is great. You find plenty of convenient stores very close to the Vons.

I rarely go to Vons as their price is much higher than their competitors but will go if need to. They do not have self check out so you have to wait in line and it takes forever. Either a slow customer or the checker is slow. However you look at it it’s still painful. I don’t think their selection is great but the store is clean. My biggest gripe is their prices.

Ok supermarket, BUT good prices, especially with Von’s card, and pleasant service. They even have some organic produce. Strawberries fine. Main attraction short distance to home.

Now that Albertsons has become Haggens with super high prices, we came to Vons. Very clean store, friendly employees, and noticeably lower prices than Haggens. We will be back.

I stopped going here, because of this incident. About 6 months ago I was shopping after work. Everything was fine until I approached the checking area. Cashier was nice but the bagger was my problem. He kept giving me weird looks and did not say a word. When I got home I noticed smushed eggs and bread. I think the baggers name was brian. I was very disappointed with this and am yet to return.

Had quite a few deliveries over this past year but I’m always left feeling «meh». Most of the time I’m seriously pissed off. by too many missing items, communication problems due to language barriers. I’m in LA, Spanish sure, I’m game… Russian, Slovenian, Czech and so on is stretching the bounds of possibility JUST A TAD.
Also… stop sending me creepers. I can look after myself– I do MMA and train a lot– but, I don’t want to test my skills over a few shitty ass groceries. WHICH came neatly and carefully bagged on ONE occassion. ONE. Every other time NOPE they are thrown inside my living room sans bags, due care and any semblance of order. Also when I refuse u entry into my actual domicile– don’t fucking ignore me. bitch.
I did get a nice driver once. If it was a more often than not I’d continue with vons delivery. Free HFCS laden chemical ice cream if I spend $ 150 on more sugary crap isn’t much of a lure for this shitlady– so I’ll just suck it up with A****n F***h. what they lack in choice they make up 10x in service, cleanliness and respect.

Have shopped at this store since 1999 when we moved to Agoura. It has gone down hill-​dirty, messy, complained of cockroaches on the floor, returned rotted fruit and vegetables, but the worst was recently when I shopped on Sunday, ¹⁄₁₈. Not enough checkers, not enough baggers and the bagger who did my groceries put milk and eggs and smooshed everything. Took my groceries to my car and decided to go back and finally complain. Supervisor was very nice, but really this is a management problem. Train your employees, get rid of the lazy and slow employees, and be worried about your customers as much as you are the bottom line. Going back to Ralphs for awhile.

When we lived in Agoura several years ago, this was the grocery store that I would frequent the most. I was in the area last week and I needed to get some groceries for dinner, so I decided to stop by and do a little shopping.
I like this Vons location. It is fairly large and has a nice selection. It was clean, and the staff was friendly and helpful. I was able to find everything that I was looking for. On this day, the produce looked fresh and everything was stocked nicely. There is plenty of parking in the adjacent lot.

I used to shop here a lot about 5 years ago. But their store has gone down hill.
The veggies do not look fresh, it looks dirty, the store is always empty, and some. od their staff is so rude.
When I was 8 months pregnant I needed help finding something and they had me back and forth 3 times instead of sending someone to get it for me… oh and the store was empty… they were just too busy joking around with each other
They need to remodel and some new staff members

Fresh food items, friendly staff and plenty of stock! I am not sure about these other reviewers but I found the store clean and the employees helpful…

BRRR… Between Ralphs just across the street and this Vons store… two of the coldest supermarkets I’ve ever been in… so cold! Whenever I shop in them, I always bring a sweater, no matter how hot it is outside.
As for as the store itself, I always feel like it’s a little dirty. Yesterday, I picked up one of those little pieces of cakes at the bakery. I had to return it when I noticed a tiny little dead fly on the icing. Yuck!
Always check your «buy by» dates here. I’ve noticed more than a few times that their old stock has not been cleaned off the shelves.
There’s one cashier whom I always avoid like the plague. He’s nice enough but I really find it annoying that he has to comment on what everybody’s bought. Sorry, pal, but my purchases are my business not everybody else close enough to listen to your patter.
The one thing I do like about this store is, as long as you get one of the more experienced cashiers, they are very good and efficient when dealing with coupons.

The deli section is very weak. There is 6 containers for hot soup and usually most are empty.

Extremely nice ans welcoming staff. Also good looking smiles. I would have given the store a 5 store but The guys were working in the back an I could get to the bananas. The Starbucks guy was awesome and funny he took care of all my coffee needs!

I normally wouldn’t rate a supermarket on Unilocal so consider this review carefully.
I’ve always had great experiences at other Vons stores in Southern California but I have reason to believe this store is different. The primary reason is deceptive pricing. I’ve talked to their management twice about deceptive pricing and not talked to them several other times where I noticed a little trickery with sign placement. In a nutshell, signs with low prices and very little description for a product is placed adjacent to a similar product — so close that it can easily be mistaken as that product’s sale price. PAY ATTENTION TO THE SIGNS.
Secondly, their staffing is horrible. From the store manager all the way down to the lowly bagger and cart sheppard, the staff is rude, sloppy and aloof at best. From condescending attitude to bagging that crushes your perishables. I’ve even had a bagger put food in a clearly torn bag to only have it rip apart — groceries fell everywhere.
It’s simple to think that there is minimal competition in bucolic Agoura Hills, after all, outside the Ralphs 100 yards across TO blvd, you’d have to drive a handful of miles to get to something even remotely competitive. So why should Vons even try at all? Their confidence implies the heavy pocketed residents will continue to return, get ripped off and get crappy service from a store that’s no better than an oversized 7 – 11.
Recommendation — There’s a new Trader Joe’s on Canwood about a mile away.

Used to be alot better. Customer service is very low now. Checkers used to know customers names WITHOUT having to look at the name on the receipt. Asked to page a manager for a return, and the cashier either was hard of hearing, or ignored me (I guess the latter). The folks doing bagging don’t pay attention… asked the floor manager if she knew where canned water chestnuts were and she barely offered me help just saying «must be in produce…» They weren’t. I ended up asking another customer. Yeah, the décor is nicer, and they keep a good stock of everything with variety. And yeah, I’ll still go there, although I go to Ralph’s in a heartbeat. Just have them keep employees (or at least the QUALITY employees), and things will get better.
So update ¹⁄₂₀₁₂: I go to Ralphs and Trader Joes now. When in desperation, I go to Vons and usually get the bad service I am accustomed to experiencing at Vons. For whatever reason, they RARELY open up their express lane (oh yeah, they do have the 15 items or less express lane which everyone seems to pile on 20+ items). When it gets 5 to 6 customer backed up they MIGHT call for help, that is, if anyone on staff is listening. No improvement at all, in fact, several steps back.

I started shopping at Vons ever since Ralphs was investigated for overcharging customers on weighed items. I was a loyal Ralphs customer for years, but this was too much for me.
This location is very clean and easy to find everything. I generally shop their produce section.
I like the cashier’s thanking me by name once the transaction is complete. They know my name because it is printed on the receipt (Von’s Club Members).
Not much else to say; it’s a supermarket and has basically everything you’d find at one.