The Addison Dentist

I am astounded by the amazing service I found here. The quality of care can not be beat, and I plan on being a customer for many years.
My New Patient appointment had somehow been missed in their books, so when I showed up, they told me that they didn’t have me in the system. As I was rescheduling my appointment, one of the hygienists, Brooke, said that she could take me back at least to do some xrays until her next appointment arrived. I gladly accepted, and she was able to do xrays, photos, and preliminary screenings. Then she said that the doctor was available to see me by that time! Then, by the time the doctor had spoken with me, the hygienist’s next appointment had cancelled so she was also able to complete my cleaning! Everything worked out, and they were able to finish an entire new patient appointment into their busy schedules.
They were so kind, and explained everything that they were doing, answered all of my questions, and even showed me the xrays and photos they took to better explain my dental health. I felt confident on what I needed to do better as well as what I was doing well, to continue improving my oral hygiene.
I’m impressed with The Addison Dentist and their caring staff. When the original appointment had been missed, they could have let me leave the office disgruntled. But they showed me that they care about their customers and they want to ensure that everyone leaves happy. I can’t wait to continue my care with them.

THE ADDISON DENTIST IS AWESOME! I have been going to their wonderful establishment for over 5 years. The Staff is Amazing and Kim, Brooke, & Dr. Contrucci are Rockstars. If you are looking for a place to call home or even shopping around, I HIGHLY recommend them.

By far the best dentist and dental staff in Dallas!!! The entire team makes you feel like you are family. From the moment you walk through the door you are met with warm smiles from the entire staff who all take a genuine interest in how you are doing. The dentist is awesome as well. She pays close attention to detail and doesn’t try to upsell you for things you don’t need… as many dentists will do. This office has gone through a few ownership changes over the last few years but I’m glad I stuck with them. This new team was well worth the wait.
I can’t say enough positive things about this office. If you want to have a great day start it off at the Addison dentist. Even with a mouth that is numbed up you will still leave there with a smile. Don’t take my word for it… try them out… you will definitely make them your full time dentist.

Dr. Contrucci and her staff are so nice and willingly to answer any questions I had. Their pricing is also better than some other dentists in town.

I typically support local businesses and give at least 3 stars even for bad experiences because I know that mistakes are usually honest ones. The Addison Dentist will not be receiving 3 stars from me. I’m giving two because of the nice, clean environment and good location.
I went in to inquire about Invisalign and was told by the «dentist» that this was the best option for me without even examining my mouth! With how expensive Invisalign is, I did not go through with it and decided to get a second opinion. I consulted with a more trustworthy dentist who explained that my situation should be examined by the orthodontist, and that Invisalign would not solve my problem. Addison Dentist seems to only be in the business of taking money out of your wallet. Months later I’m receiving a hefty bill for the 10 minute consultation that should have been fully covered by my insurance that I had at the time. I called to inquire and was told that they don’t know and will look into it. I was fine with that until another month later I received the same bill with a sticky note on it saying, «We appreciate your business». I called the insurance company only to find out that the consultation was never even filed with them! I no longer work for the company that provided the excellent insurance and am now stuck with this ridiculous bill…

I did not like this dentist at all. All they want is your money. They weren’t very helpful, they don’t even know what they are doing!

RUN RUN RUNNNNNN AWAY!!!
I found this Dentist by driving by, and thought I’d give it a go… MY MISTAKE. For my initial first apt (cleaning, exam and x-​rays), they were friendly and seemed very professional, but don’t be fooled. First of all, everyone in the office is wearing Invisalign… that’s fine and all, until they start pointing out on my teeth (I had braces for 4 years) that I should look into getting Invisalign. HUH? Go look at my picture, because my teeth are straight as can be.
Second, I had a tooth hurting, because I had a cavity (I already knew), so while I was at my apt they said they could go ahead and fill my cavity before I left. Ok, sure. Before they started on my filling they send the receptionist in to go over paperwork with you. If you have more than one cavity they try to push you to pay for ALL of your cavity’s up-​front. Nah, I’m good. I will pay for them as I get them filled. Then they try to get you to buy «filling insurance.» Do what? Oh… if your filling falls out, they cover it for $ 158. In 26 years, I have never had a filling fall out… BUT if it did in a reasonable time frame, I would assume the Dentist would fix it for you for FREE. Right? No. I have never heard of a Dentist pushing for filling insurance! The filling literally took all of 4 minutes… on a molar. That should have been my red flag right there.
So I leave the office after my filling (I had to pay $ 80 out of pocket, because dental insurance only cover silver fillings). The next day my tooth is hurting me again? That’s weird. So I went to ANOTHER dentist (doing my due diligence) to see what was going on with the tooth. That Dentist proceeded to tell me, «there is no filling there and never was.» You can imagine my fury.
I call The Addison Dentist as soon as I found that out and said this needs to be fixed ASAP, and that I am starting to get the feeling they are a scam. So I go in for them to look at my tooth, and to no surprise the doctor says «looks like your filling fell out, that’s why we encourage filling insurance.» You have got to be freaking kidding me. Oh, did I mention when I went in their attitude is completely different (rude, snubbed me, act like I am inconveniencing them by coming back in for them to fix THEIR mistake). He puts a filling in really quickly (didn’t even clean the tooth) and walks out. I go to the receptionist desk and said «I’m not getting charged for this visit since it is YOUR mistake, right?» She said, no. A week later I get a bill in the mail for a $ 55 drop-​in visit. OK, NO! I have HAD IT with this place. I go in the next morning as soon as they open, slam the bill on the desk and said, «Take this charge off my account NOW, you are all scam artists hoping to squeeze a buck out of everyone you can!.» I left the bill there and walked out. 2 weeks later I get a bill from my insurance saying they sent that $ 55 charge to my insurance to pay, and my insurance paid it. Wow… Is my point proven yet?
The only good reviews they have are probably from people that work in the office, because they can’t POSSIBLY be from real customers.

Let me first say that going to the dentist has now become like trying to find a good mechanic. They tell you that you need all this work done and you have no idea if you do or not.
I found this dentist when driving by one day. My first impression was pleasant– The staff is incredibly friendly and will make you feel at home nicely. I go in for my semi annual cleaning and was told I needed a deep cleaning. Never had one in my life. In addition to this, I needed to buy various rinses (economy half gallon size) and needed an antibiotics prescription. This procedure would take a number of visits which is not normally covered under most dental plans. (They have the Care credit apps right there to your left) Also, I would need to buy a sonic care tooth brush– I said where do you get those, and hygienist said, Oh we have them, shall I add one for you? Not kidding! As the visits started racking up a good bill I had to cancel a couple of appointments because I couldn’t afford anymore charges. An associate called me and I told her this– The hygienist gets on and says well we just have one more cleaning to finish your deep cleaning. I came in for that and my total bill was around $ 2000.
One thing that tipped me off was that I was told that I should go ahead and replace my fillings as they were going to be falling out soon. I told her that I had them in my mouth for about 40 years, so I thought they were probably in pretty good and if one did fall out, I would let her know.
I am not trying to be mean, but I feel I was taken advantage of because of my lack of knowledge of dentistry and shame on you Addison Dentist for doing so!

I have been going to the Addison Dentist for almost a year now and have had nothing but a great experience. While not reading the reviews here prior to my first appointment, I can say that I disagree with almost all of the negative ones.
The hygienist I have (who has been the same since I have been going, and I have had to go back about 4 times now) is amazing. She is very friendly and caring. I have very bad anxiety about going to the dentist, and she has worked with me every time. She always explains what she is doing what each tool she is using does. I would recommend her to anyone in a heart beat.
The office area is very nice and well kept, and the front staff, while they have changed, are always very friendly and always willing to help.
I only give 4 stars and not 5 because on my first visit, Dr. Williams only spent about 2 minutes with me, and seemed like she was in a hurry to just move on to the next patient. Since then, the Dr. has changed, however I have not had a chance to meet him yet.
Again, I would recommend this dentist, but mostly for the hygienist I have.

I’ve been going here for over 3 years, and I have never had any problems. The front office staff has changed, but I’ve had the same hygienist, and everyone has always been professional. I have never been pushed or talked into services that I did not need or want. If there was ever an issue with the billing (usually insurance related), it was taken care of with a phone call. I have been happy with the services provided and would definitely recommend Dr Williams.

Pretty good dentist office, convenient location, very nice and clean office. Please be sure to remind them at your next visit if anything changes in your life like dental insurance, address changes, or job changes. Unfortunately they do not ask the patients this question in their welcoming protocol so you must be proactive or you will get stuck with a bill… if they mail it to your correct address!
The staff is very nice however I must agree with a previous post, every time I visit the office there are new employees. Can’t say its a revolving door, but I will say good luck to the current staff! Hope I’ll see you at my next check up!

I have been going to The Addison Dentist for about a year now. I have been thrilled with their whole team. The environment is friendly and professional. I felt educated and was able to trust. I invested in Invisalign and have been thrilled with my smile. To see it improving each month is so rewarding. I would recommend my dentist to anyone!

Not impressed. I wish I had taken the time to read the other reviews on here because they are spot on. I live in Addison and work right off of Midway so the location was great for me and they were on my insurance plan. The place and front desk staff were very nice. I was taken back around 8:15 for my 8:00 appointment. Alot of medical offices tend to run behind, but if you open at 8 and im your first patient you should be ready for me at 8. The x-​ray tech was slow moving and did not explain anything. The rings she had in my mouth for the x-​rays were activating my gag reflex. After 5 or 6 failed attempts, she finally brings someone in with some numbing spray and adds a cover so the part in my mouth wasnt stabbing the roof of my mouth. Why did it take her so long to do this? The xray tech also procedes to try and sell me there oral cancer screening. Whats this i ask. Oh the Dr will look around your mouth and tell you if you have any suspicious growths and this is not covered by your insurance and will be 40 dollars. «you dont have to do it» WTF!!! So if the“dr” see a growth and I dont pay th $ 40 will she just ignore it??? Isnt she going to be looking in my mouth anyway? The hygenist acutally did a really good job. Then the dentist came in. She spent roughly 2 min with me and then proceded to tell me the business team would finsih my appointment. Never asked if I understood everything, which I did not. The hygenist actually answered more questions and was more helpful than the dentist. The business team then gives me a 1,600 plan that no one explained to me!!! Needless to say I will not be going back.

This was the most abysmal experience I have had in recent memory. I began looking for local dentists and came across their website. Nice professional website, and a $ 59 special for x-​rays, cleaning, evaluation. Since I hadn’t been to dentist recently I thought this would be a great deal. I made my appointment and the receptionist emailed over the paper work. When I arrived, the office was nice enough, but I found it very disturbing that they had a large bulletin board with celebrities who had died of oral cancer. They were of course pushing everyone to get screened for this. I thought this was a scare tactic and very unprofessional. Little did I know what awaited me. They x-​ray «tech» started doing my x-​rays and asking me five million questions completely unrelated to the task at hand. The entire office was beyond bubbly, they were obviously taking drugs to make them so damned happy. Then the dental hygienist comes in, and asks me the same questions the x-​ray tech did. Do these people not look at your chart or communicate? She then starts asking me if i“m an actor… I’m OBVIOUSLY not. So she says well do you paint? She told me I seemed «Artsy» 5 different times. Finally I said «no. not artsy just a run of the mill fag.» These people were very bizarre in the way they acted.
Now on to the actual «work» part. I had expressed interested in getting my teeth whitened which the dumb hygienist thought I was preparing for some date, an acting audition or some other kind of ludicrous unrelated adventure. They proceed to tell me my teeth were a 9 – 10 on the white scale. Well, my teeth are more of a 4 – 5. They aren’t brown as they tried to tell me. On top of that, they said they found all kinds of cavities, and I have gum disease, etc, etc. They didn’t clean my teeth, instead they wanted $ 1200 for a «deep» cleaning. On top of that they wanted another $ 3000 for fixing other issues. They said after that my mouth would be as good as new. They expected me to pay right then and spend the day with them. Really? What planet are these people from? I can’t spend a day at the dentist without some planning.
They said the deep cleaning would help with bad breathe. Uhmm. excuse me? I don’t have bad breathe. I even called someone who would really know for sure if I had bad breathe and he confirmed that NO, I do not have bad breathe.
The exam by the actual dentist lasted about 3 minutes. She seemed very disconnected and in a hurry.
This place is a TOTAL RIPOFF! They want you to think you have the teeth of George Washington and then they want to screw you. I would RUN away. DO NOT GO HERE. Not only are they inept, they are CON ARTISTS.

I thought I’d found a great dentist, in-​network, right around the corner from my office. What I’d found was a dentist office that has a revolving door for staff and must not speak the same language within the office.
I went here for over a year and a half — proof that I really tried to give them plenty of opportunities to redeem themselves, but the negatives piled so high that eventually the few positives were barely worth it. I don’t think I ever had the same hygenist (or even saw the same people working there from one visit to the next), but more often than not, they were nice hygenists that did a good job cleaning my teeth.
I agreed to bite analysis services due to many years of discomfort, pain, and jaw popping due to my TMJ/​clenching at night. Prior to seeing Dr. Williams, I had a mouth guard which I wore religiously but that didn’t really address the soreness/​stiffness in my jaw (even though it kept my teeth from being worn down from grinding/​clenching). By the time I got done with Dr. Williams, I’d gone through 3 different mouth guards and very costly caps on my molars to «fix» the misalignment of my bite. First, none of it actually fixed anything, and second, despite being given a general overview of the process when we first embarked on the treatment, I was kept in the dark for the rest of the ride. No one explained anything to me unless I specifically asked. Being the patient without a degree in dentistry, I’m not sure why I need to ask if I should have been given a new mouth guard after my caps since (duh) the old one didn’t fit anymore. I got a response of «oh, you don’t have one? you should have gotten one» The lack of communication for every single visit was unbelievable and inexcusable.
Not once, not twice, but 3 times I sat in the waiting room for over a half hour after my appointment time. Once, I was even scolded when they took me back to the chair because the hygenist apparently thought that I was the one who was late!!! Again, horrendous communication skills, bordering on unprofessional.
Needless to say, I found a new dentist who has more respect for my time, money, and piece of mind.

as you enter the place it’s very clean and new b/​c it is… receptionist is helpful and very nice.
water is out if empty or have special requests they’ll providie it too.
now for the visit… my first visit was for zoom whitening they had an add for $ 200 it’s originally $ 500 … I was told that my teeth was more naturally yellow than most and result might not be as good I went ahead and did it anyways it did improved about 3~4 shades but OMG the pain of sensitivity was unbareble!!! I will never do it again. the hygienist suggested getting some sensodyne tooth paste for sensitivity and I did that brushed like 4 times plus advil… it barely helped. I got custome made tray and plastic retainer and tube of whitening gel to go (but I’ve only used twice after Zoom!) b/​c of the pain/​sensitivity
2^nd visit … I was looking to get invisalign /​braces — Dr. Michelle Williams asked what’s important to me I said my budget is very low she said it’s no problem at all but they do need to do a complete mouth check, Xrays, trays etc. first which will cost $ 400 I thought it’ll be $ 400 plus maybe another $ 1600ish but I found out later the treatment is way over $ 15,000 I was in shocked and extremely angry that they’ve told me it’ll be cheap according to my budget and then made me spent the $ 400 up front to do the works and told me it’s going to cost nearly $ 20,000 … that’s a car or a piece of down payment for a house!!! my teeth are NOT that bad or have that many gaps.
I’m giving this place a 2.5 mainly based on décor, friendliness but 0 points on TELLING THE TRUTH about saving you money!!! I will probably not visit this place again