Edenvale

WARNING: PLEASE DO NOT USE THIS COMPANY.
We were left without hot water (taps or showers) in our student house for nearly a whole month. 27 days having to shower at friends /​wash with cold water is ridiculous, and we are still waiting for compensation.
Like the previous reviewer, I have had a horrendous time with EdenVale. I am still living in a property managed by this awful, useless company and have had ridiculous amounts of problems which are still outstanding now (at least we are near the end of our tenancy). When we first moved in, our burglar alarm, smoke alarms, extractor fans, heating and several items of furniture were broken or partially broken. This was not visible when we viewed the house for obvious reasons, and took weeks for them to sort out (still no burglar alarm after 9 months).
Our washing machine then broke, which took several weeks for them to bother to fix (again, using friends houses for washing). Then when autumn came, we tried to use the heating and found it was not working. This took over 6 weeks for them to fix, despite phone calls almost every day and emails. October 2010 was the start of a very cold spell where it went below freezing, and Edenvale didn’t seem to care that we had not functioning heating on one of floor of the house.
Then in January 2011, our dishwasher broke. This was finally, after at least two months, replaced (ripping the door off of the fitted kitchen and now an ugly eyesore) in March 2011. In early February 2011, a leak started in to one of the bedrooms from the roof. We called the emergency team, who never visited and said it had leaked before. When the office opened after the weekend, we called to report the leak, and they did not visit until April, choosing instead to spend their time arguing with the property development company over responsibility. As of now (Late May– 2011) the leak has still not been fixed, with water running past light switches and plug sockets.
In March 2011, during the wait for the roof leak to be fixed and the dishwasher to be replaced, our boiler stopped working properly and we notified them that we had no hot water in the house, except for a few seconds of warm water from the kitchen tap before it ran cold again. This took several weeks for them to fix, and threats of court action from us to get them to finally attend and fix the boiler. For 27 days the house was legally uninhabitable, and they did not seem to care.
We made a complaint this year, and got a response from them after the 21 day deadline had expired (they claim to have posted a response after 16 days, yet conveniently have no proof of doing so). We are almost certainly now going to have to escalate our complaint, possibly through the courts.
Please, if you are thinking of using Eden Vale, do not. They use an incompetent property management company called Future, who tried to change a shower valve to fix our broken boiler even though we told them it was both showers and all hot water taps that were not working. It also took this management company 6 weeks to top up the water in our boiler, a job which eventually took a few minutes using a key which I could have ordered online for next day delivery.