I think I was a little unlucky on the day I went, as they’d had a flood and everything was slightly chaotic. The general aura was not welcoming or friendly, more bored and unhelpful, but I am used to that in London. Charlotte did my highlights and she did do a good job, though she didn’t even check it afterwards, which I thought was slightly strange! I then had my curly frizzy thick hair cut by Antony and to date this is the first time I have EVER felt someone understood curly hair! Normally I get a trim and a blast with the hairdryer and, surprise surprise, out come the ghd’s. I used to pay loads for this and could have probably done it at home! I was very impressed with the cut(which is saying a lot because my experience didn’t start well!), and the fact that he showed me how to style it at home. Apparently ‘scrunching’ is bad and product should be applied gently to soaking hair, which should then be diffused lying down! My curls were defined, glossy and bouncy which is DEFINITELY worth the £50. The main complaint I would have is that I didn’t receive a head massage from the girl who washed my hair. Don’t expect a friendly or welcoming attitude(I think most of the hair stylists work with celebs so are a bit up themselves) but do expect a good cut and colour and some potentially life-changing DIY tips.