Shu Jun Healthcare

Fab treatment. .so relaxed. .recommend. .quite and relaxing. .full hour massage with cupping and hot towel massage. .fabulous. .n good value

Dr Shu Jun very rude, unprofessional behaviour & attitude I bought 2 vouchers from Groupon to use at Shu Jun healthcare. One for me and one for my mother. My mother had her treatment at Shu Jun Burnt Oak, and enjoyed her treatment. I ask Burnt Oak branch if she can use my coupon again at Burnt Oak, they said no, as its for new customers only. As we could not use it in Burnt Oak, I booked at the Maida Vale Branch. At the Maida Vale branch they had asked if my mother had the treatment before I said yes, at the Burnt Oak branch. I was told she cannot use it again, even in another branch. I said, I did not know that as it’s the first time I have used these coupons. I said OK I myself will use this voucher next week at the Burnt Oak branch, as this branch is closer to me. They told me I can use it again, but not your mum. I booked an appointment the week after at the Burnt Oak branch, I was told the voucher has been used. I said it can’t be used I did not use it, the person at the Maida Vale branch must have put the voucher through the system even though we did not have the massage. She said we need 48 hours notice to cancel it. I said my intentions were to have the treatment, only that my mother could not use the voucher, so I said I’ll use the voucher myself next week. It was Maida Vale’s fault for putting the voucher through for a treatment not used. The lady at the Burnt Oak Branch agreed and gave me an appointment for 12pm the following Friday. I went to the Burnt Oak Branch for my Friday appointment and the staff and Dr Shu Jun was present. I told her I have an 12pm appointment, she said to me: no you don’t, your voucher has been used. I explained everything to her and even told her I have an appointment at 12pm. Dr Shu Jun showed me the appointments book aggressively and said where, I cant see it? I told her I have used one voucher and not the other. She was so rude and said to me, I don’t open this shop just for you so you can waste our time and call us so many times to book and cancel your appointment. She made up such lies as she could for the next few minutes to make me look silly, infront of her staff and customers. I said I have never phoned to cancel an appointment nor have I called so many times. She accused me several times of being stupid and booking a treatment at Maida Vale and Burnt Oak. I said that was a genuine mistake, as it’s the first time I have used the vouchers, and I was honest at Maida Vale, that my mum has had this treatment before. I even spend £75 on products when my mum had her treatment, on buy 1 get 1 free offer at Burnt Oak. (Maida Vale had buy 2 get 1 free, at the same time). I had also planned to booked further block treatments for my mum at a cost of £200. I found Shu Jun’s attitude so damn rude and I was disgusted by her unprofessional behaviour for a doctor. If that’s the way she talks to her customers, how does she treat her staff? Her staff were happy to help customers out and help try to resolve it, but Dr Shu Jun, went out her way to be as much awkward, unsympathetic and really stubborn towards me, her customer. Finally I got home later and I got a call from Shu Jun Healthcare Burnt Oak, saying I had an appointment and why I did not make it. As soon as they knew it was me, they put the phone down. Now how appalling and immature is that for a business and a reputation of a doctor.