Noel Grimley Electrics

We needed an integrated fridge freezer urgently and our first port of call was Curry’s. What a total waste of time. They were beyond belief, totally disinterested and could offer no assistance. In absolute contrast I telephoned Noël Grimley’s shop on a Bank Holiday Monday and spoke to Brian who was so helpful. He talked me through all the options and tolerated my return calls as I clarified various things. With two small children I didn’t want to visit the store so being able to chat it all through and decide on the phone was such a relief.
Finally I made the decision, paid on the phone and believe it or not they had it delivered and installed by 7pm that night.
Cannot recommend them highly enough! Thanks Brian.

This local electrical retailer has been in operation for almost 40 years. Their showroom is spacious with a lot of products on display, which is surprising when you consider that there are only two Noël Grimley shops and it’s a local retailer.
All your household electricals are available here — flat screen TVs, fridges, washing machines, kettles, irons, DVD recorders… this place has the lot. They also manage to do quite well in competing with the large electrical retailers. Part of the reason for that is their customer service. As with many of the locally owned businesses or single shop retailers, they rely quite heavily on building a reputation and gaining a loyal customer base. The staff are very helpful, friendly, and knowledgeable, and they have a reputation as having a good attitude to after sales care.
A minor issue for me is the lack of understanding of the importance of being sufficiently represented on the internet — a free website off Weebly with a few special offers isn’t going to cut it, and is something which I believe contributed to the demise of Laser, a much bigger electrical retailer that folded earlier this year.