Sizzler

I visited this location in Mayaguez tonight for dinner. HUGE MISTAKE! Where do I begin? Let's see....

The place was packed, with people coming in from church, holiday gatherings and other events.

A. The restaurant was short staffed. I have learned that most of the Sizzler locations in Puerto Rico don't have enough staff to wait on the tables or efficiently manage the replenishing of food items, this is something that each franchise owner NEEDS to address ASAP. Why can't they hire enough workers and retain them?

B. Once I entered the buffet line, starting with the salads and then soups, most of the bowls and platters, were almost or entirely empty. The soup containers lacked labels, so you really did not know what type of soups they were. Ditto for the salad dressings, one had to guess what was what. One of the soups, the cream of broccoli was virtually scraped empty. WHY DO THEY WAIT UNTIL EVERYTHING IS ALMOST GONE TO REPLENISH THINGS??? The whole section looked ill maintained and sloppy.

C. After waiting for about 10 minutes, the kitchen staff managed to replenish almost everything. I was NOT the only customer complaining about this situation to the few people working the tables. I was referred to the manager on duty, but he looked overwhelmed.

Next, I went for the hot dishes. More of the same. Almost or virtually empty platters and containers. Again, asked for the manager. Complained that there was not sufficient items to choose from, especially meats. The fried chicken was dry and looked stale. The pulled pork look greasy ( later I tasted it and it was overloaded with salt ). The beef stew was virtually all vegetables and the few meat pieces were really dry.

D. Never bothered with desert. I do not call vanilla pudding and much to be desired peach cobbler, desert.

E. Codiments on the table, standard in most restaurants? I.E., salt, pepper, ketchup, hot sauce ( Tabasco )? Good luck. Got a pepper shaker by sheer luck.

After having to put up with all of the above and getting up THREE TIMES to complain to the manager ( others did the same ), I got up and requested a FULL REFUND. I tipped the poor waitress because she worked hard to do all she could for us.

I am sorry. But people go out for dinner to 'hopefully' have a nice, relaxing meal, that is also, hopefully, 'decently' prepared and presented. Tonight it was all but a complete fiasco.

To the Sizzler Mayaguez franchise owner: You need to FIX these issues PRONTO, or more people will continue leaving these unfavourable reviews!

NUNCA MAS REGRESO!