Grand Fiesta Americana

Stayed here with our daughters (ages 17 & 20) and we had a fabulous time. We did the all-​inclusive and it was fantastic — I give it 4 ½ stars.
The good stuff:
–The food was excellent in every location from the sumptuous breakfast buffet right by the ocean to the divine fish tacos by the pool. I don’t know how they make any money given the amount of great food they offer on the all-​inclusive. The coffee shop even had an amazing array of pastry and cupcakes and treats all just «free» for the taking.
–The staff is incredibly attentive. Sitting by the pool, we were able to get drinks and food and even an umbrella delivered within in minutes of asking (shout out to Israel and Jaime)! These guys work their @ss*s off!
–The grounds and the rooms are well maintained and attractive.
–The infinity pool looking out over the ocean was fantastic and right next to the bar so you can sip a cocktail and look out at the beach! It was luxurious!
– There is a doctor on site (unfortunately my daughter got an ear infection) and it was convenient to get the medication delivered directly to our room without having to go downtown to find a pharmacy (just make sure you have cash — the doc was insistent on getting payment before he ordered the meds and we couldn’t put the tab on our room).
– Miguel from the Mexican restaurant noticed our daughters coming in around midnite from downtown and walked them back to their room to make sure the got there safely after noticing a man trying to engage them in conversation. That was above and beyond the call of duty!
There were a very few things that would pushed this to 5 stars, but honestly, they are of the «first world problems» variety and didn’t detract from the overall great vibe:
–The AC in the room was incredibly loud and it was difficult to get the temperature dialed in. It was either freezing cold or if we put it on «auto» it kicked on and off every 10 minutes.
– Wi-​fi was spotty in our room but pretty good down by the pool. It was also very slow.
– The all-​inclusive was great and they don’t accept cash however, that meant that there was never anyone who had any change so it was difficult to get small bills to tip cab drivers, maids, etc. Make sure you bring your own small bills for tips.
– They definitely try to get you to schedule a time share presentation when you first get there and they are moderately pushy about it, but not obnoxious. We had all of our excursions pre-​booked so we were able to get out of it, but they will offer you inducements to attend. We just weren’t interested in wasting 3 hours of precious vacation time.
– The gift shop charges about $ 20 for sunscreen!
Overall a great resort with incredible customer service, beautiful grounds and wonderful food. We are already planning our next trip!

I loved it so much here! I read a lot of unfavorable reviews on the food which confused me because we loved just about everything we had! The staff were all incredible helpful and energetic. No doubt I would go here again! We rented free snorkel equipment by the pool and the most beautiful fish RIGHT BY the shore. We barely had to swim at all to get to them. And all inclusive is definitely the way to go! We spent hours on the beach, and the staff regularly brought us drinks and food. And you don’t tip during your stay (except for the driver from the airport to the hotel and the busboy that brought our bags to our room).
The only cons were the beach is not soft sand at all. It’s very rough. But the views, all inclusive benefits, and the incredible staff more than made up for it!

This place is amazing, they aim to please. The food was great our room was good and the service was excellent. We spent 5 nights there and will go back in in a few months.

My husband and I came here on a whim, having stayed at other fabulous hotels in Cabo and loving any opportunity we can get to back to Cabo.
This is a beautiful resort. Well laid out, wonderful views, the grounds are spacious and pleasant. The pools are great, although I had a run of bad luck always finding a broken chair. We came during spring break, which was a mistake on our part. With no children, and no desire to vacation with screaming children around, this was a bit painful. Even the adult pool had children wondering around, or drunk college kids, so the peace and serenity we were seeking where not available. Our faults though for booking during this time.
We asked to be moved to a new room after walking past all of the construction and remodeling going on in the hotel. It was really disappointing, but they moved us quickly and without complaint. They did want to make sure we were happy.
Service throughout the hotel is outstanding. Most of the staff speaks very good English, and they are willing to do anything for you, regardless of tip (but a good tip gets you more!).
The spa is enjoyable. I went twice, because they run a lot of spa specials, and the techs are outstanding. The only thing missing in this spa, that I find is missing in a lot of hotels spas in tropical locations, is sunblock. It would be great to reapply it after your treatment!
The gym is way too small for the size of this hotel. It should be doubled in size, with twice as much cardio equipment, one more rack of weights, more conditioning machines, and definitely extra equipment like exercise balls and bands. The gym was packed each morning, and without someone actually monitoring the gym, many people were on machines well past 30 minutes. One day, i just went and walked the entire property, doing the stairs multiple times. Great workout, but awfully hot!
I was not blown away by the food. My husband loved it, but I think when I come to Mexico, I want lots of authentic food, like tacos, fajitas, etc. The restaurants on property are all OK, but nothing blew my mind. There was nothing that I was dying to eat more of. They had no diet sodas except for Diet Coke, however, they could make a skinny margarita, so all is forgiven.
Wifi on site is weak. They need to expand coverage throughout the property and make it more robust.
Our room was nice, but loud. The walls are thin (we stayed in the club part of the hotel), and with spring break, you obviously heard a lot of 20 year old guys yelling about how they are going to blow a gasket if their friend passes out in their bed.
Emergency staff is great. My husband went snorkeling, and had an encounter with a sea urchin. They were quick to help him get the «splinters» out and clean out the wounds.
They offer a discount shuttle into downtown Cabo for $ 12 round trip. A cab is $ 25 one way, so the shuttle is an excellent value.
All in all, a nice property and we will come back here again.

Came here on a surprise trip for my 25^th birthday back in December 2015. It’s a large resort with many different guest rooms and villas in a secluded area of Cabo, it must be half a mile off the main road as once you enter their property it’s like a 3 minute drive to the check-​in/​reception.
The staff is very inviting and helpful. Nearly all those working the front desk spoke and understood English which we very helpful when it came to booking excursions and inquiring about dinner options. You receive welcome drinks the moment you check in and you’re then escorted to your room. The rooms are clean and decently sized. The resort was booked through «
and while a pool view room is what we requested, a pool view room is not what we got. When inquiring on how this was the case then the guy at reception acted as if he didn’t speak such good English and had no answer. As you can clearly see in the pictures I’ve posted you cannot see the pool was a really beautiful view. That I wasn’t happy about. When you want to book excursions and spend more money their English is flawless but if you’re not satisfied with your view their English all of a sudden dries up.
The resort is spacious and the various bars and restaurants are spread across it pretty evenly. For breakfast our favorite was «Vina Del Mar» which had a breakfast buffet with an omelette station and various other options, fresh juices and mimosas. Lunch we often ate either on or by the beach at one of the two cafes. The seafood café was my favorite, the fish tacos and ceviché were good and I often got a frozen drink, either a «Miami vice» or another flavored daiquiri to sip on. For dinner, we went to all 3 restaurants. The food was hit or miss and some nights were better than others however the service is good and they always accommodate you if and when not satisfied. My best experience was at the Mexican restaurant where I got the fresh fish if the day. I recommend sticking to fish when ordering at the restaurants. I do feel they can offer better sides to go with the entrees. Certain sides like mash potatoes weren’t apart of the all inclusive; instead they offer you cactus. I don’t eat cactus :-(. Tasted it though for the experience but not for me.
The beach here is beautiful. There are a lot of rocks close to shore which means there’s a lot of sea life right at your feet. It was amazing to see so many fish swimming right up to the shore in the early am. If you head to the beach right after breakfast you’ll see a wide variety of fish that will swim all around your feet and makes snorkeling amazing also. The resort offers snorkeling gear free of charge on a first come first served basis.
They offer a plethora of excursions at the front desk where «if you take a tour of their villas, you get 50% off the price.» Now while they say the guided tour is only a hour including breakfast, I was told by some other guests that it was upwards of 2 hours in reality so beware of how they use your time. I was able to get off the resort to go ziplining through this area called «Wild Canyon» which was super cool. There are like 7 lines that take you back and forth across the canyon, some lines are super high and intimidating however the guides are informative and make you feel safe and relaxed with their safety talk and humor. They also have a rappel line which was very intimidating as it was my first time but once you’re hooked up to it, just go for it. I’d recommend this excursion.
1 star short of perfect
— looking for better dinner options and/​or sides
— don’t advertise something as having a view that it clearly does not (picture is posted)

Here with my husband and 17 year-​old daughter for six days – got the all-​inclusive food and drink package for only $ 240/​day on Hotwire. Great deal, especially for such a beautiful resort.
The employees are all helpful and quick! We asked for an extra bed and hair dryer which were both delivered promptly. They even called from the front desk to ensure our satisfaction. Most speak English. We rented a car and drove off site almost every day. Valet parking was free and fast.
Roberto served us food and drinks all day by the pool. Fernando was a great waiter at Rosata restaurant. The food is pretty good at the restaurants and buffets. I liked Vina Del Mar and Rosata best. Even room service food doesn’t have a fee. They had a western BBQ outside by the pools Saturday night and a Mexican fiesta Tuesday night.
Our room was very comfortable and clean. Loved the stone tub and shower. The tv and free wifi were iffy, but on vacation those things aren’t as important. They have computers and a printer in the coffee lounge with better internet.
There are several pools and hot tubs for different age groups (adult swim-​up bar/​kiddie wading pools) plus a fountain/​stream that went down the center of the main building. The grounds are immaculate with flowers, plants, cacti and palm trees. Employees found extra lounge chairs for us. Beach towels are available everywhere. Hammocks are provided on the beach while whale watching. Or sleeping.
They have a nice fire pit for cool winter nights near the ocean. Live entertainment every night! Guitarists, vocalists, etc.
There is a spa with massage and skin treatments. Plus a fitness center with yoga, Zumba and other classes. They had daily activities (horseshoes, bocce, volleyball, power walk), but we didn’t do them.
We went snorkeling at Playa Santa Maria, got $ 30/​hour massages at Playa de Medano, and rode dune buggies near the fantastic art town of Todos Santos. Our favorite restaurant in San Jose Del Cabo is Jazmin’s behind the church/​town square. Souvenirs are less expensive there too.
There was some pressure to sit through a timeshare presentation (with gift basket/​free massages, etc.) which we were able to avoid at check-​in and after phone calls to our room.
Thanks for a much-​needed vacation.

HORRIBLE EXPERIENCE AND SERVICE!
We have now been at this hotel for 3 days and what a nightmare. The list of customer service issues has grown by the minute!
Here are just a few examples of the awful experiences we have had:
1. The attached rooms that were promised to us upon booking were conveniently not available when we arrived. After speaking to them for a great deal of time and my husband then tipping the front desk agent a good deal of money, suddenly attached rooms became available.
2. The rooms that they gave us were very close to the main portion of the building. They conveniently forgot to mention to us that almost every night of the week there is extremely loud live music to the point where no one in our room was able to sleep, including our infant son, until the wee hours of the morning.
3. Each and every time we have gone to any of their restaurants, it takes over 20 minutes to get a highchair. The resort sells itself as a family destination. There are tons of young children here! And they don’t have high chairs???
4. When we were at the pool, a woman from the resort was speaking to us and we told her it was our anniversary. She asked which restaurant we would be going to that evening and at what time. We told her and she said she would take care of it. We were appreciative, but did not know what that meant. We went to dinner as usual and nothing special happened, which was perfectly fine with us. However, at 10:30 at night, after our entire family, including our young son had gone to bed… We get a phone call from room service asking to bring us things. I very quickly told them that we were all sleeping and they said they would bring it the next day. When we approached the front desk and concierge about it to the following day to ask why they had phoned us so late nobody knew anything about it. So, it’s normal to call people in their rooms at 10:30 at night for no reason?
5. The resort is apparently doing upgrades, or is still in the process of doing repairs after a hurricane that hit in 2013 (as I was told)… so, you will be hearing seeing jack hammers and drills at all hours of the day and night throughout the entire resort. Not exactly what you are anticipating when paying the astronomical fee to stay at the four star hotel.
6. I decided to get my husband a massage on the beach for our anniversary. We booked the massage from a massage therapist that was walking around the pool selling the service. When we arrived the next day for the massage time, not only could they not find the paperwork, they asked why we were at the spa when we were supposed to have the massage at the beach. We were specifically told that we had to check in at the spa, even though the massage was on the beach itself. We were also given mixed information on how payment could be taken so they could not even give us a massage until we went down to the room with our sleeping child to get another form of payment. Keep in mind, we were trying to pay them in cash but apparently this is not a valid form of payment at the resort. Additionally, when the woman at the front desk of the spa with going through the fees for the service, she said we had a 17% surcharge including tax and tip for the service. Then a few seconds later she says, «Well, that includes part of the tip» … insinuating that we were to be tipping the massage therapist additional on top of the tip that was already included regardless of the service provided.
WORST OF ALL, THE MASSAGE THERAPIST WAS ACTING INAPPROPRIATELY WITH MY HUSBAND AND ALL BUT INSISTED I STAY AWAY FROM THE CABANA WHILE HE WAS BEING MASSAGED. AFTER WE SAID I WOULD BE SITTING WITH HIM/​ON THE BEACH DURING THE MASSAGE, SHE SAID, «BYE. HAVE A NICE REST OF YOUR DAY. WE WILL FIND YOU WHEN WE ARE DONE.»
— You can imagine how insulted I was as well as what I believed the woman was insinuating.
— When my husband said he would be cancelling the massage, things got even worse and they wouldn’t even respond him. It was as if they were completely 1ignoring that he was present and we’re unwilling to listen to anything that came out of his mouth.
7. Finally, we let the front desk know the first day we were here that the bathtub in our room was not draining and that there were ants all over. Even after reminding them twice, they have still not entered our room to fix either of these issues. I have now thrown out makeup, medication, toothbrush, and hair products, because there are dead ants all over them.
End of story. This hotel is not worth one penny of what we spent! I have vacationed to Mexico many times and have never had an experience like this. We are disgusted to have paid such a large amount of money for such an incredibly disappointing and offensive experience!

Everyone here as been Fantastically Wonderful. The staff had been Exceptional. Especially, Israel Castlea; He has gone above and beyond the call of servos to make sure I am comfortable.
Other great Servers are; Jaime at poolside, he has been attentive, Friendly and expedient. The best Ever. Others are Carlos at the pool, and Salvador and Sam In Pennisala. Zaïre in Pennisala has been etrodinary as well to meet out needs and work with us to make a menu for Wife’s diet.
The Bartenders, Emilio and Alan has always been ready to pour a drink.
The pool, the rooms and Maid service are all Top rate to be able to relax and let go
Also Lorena Franco in the wines spa has been sweet, professional and informative to help book our honeymoon spa day.
Whoever trains the staff is doing a great job.
Thank you so much for making my honeymoon a week to remember.

We really enjoyed our stay here. We went for a work conference and it was our first time in Mexico. My wife was nervous about being in Mexico, but we felt very safe here. The hotel was clean and well laid out.
We really enjoyed the food at the pool and the cabanas we rented on the beach. The place is so huge it never really felt crowded even though there were a lot of people there.
The dinners were decent and by far the coolest thing overall was seeing the whales from the pool, in the ocean everyday. It was really cool seeing them splash and jump out of the water.
However, I would not go on a boat that goes near them. Someone literally died the week after we want because the boats go too close to the whales and it jumped up into a boat and killed someone. Overall, great place and would definitely go back.

The service at the Grand Fiesta is outstanding. The staff was very attentive to our needs and requests. Israel, Armando, David, and Saul were just some of the staff that went out of their way for us and made our trip very special.
If you are staying at this resort I would highly recommend the all inclusive option. Drink and eat at the several restaurants that are being offered. The food on the most part is above average to excellent. The sushi at the Sky Bar was pretty good. The portions were on point. I had the sashimi and was content with the presentation and fish selection. The Argentine steak house was excellent. My wife really enjoyed this place. There are also several other restaurants that you should try like Rosato, a Italian restaurant, a martini bar and a Mexican restaurant. There is a bakery where you can get a latte, an ice cream, and fresh baked goodies.
There is a seafood restaurant, a grill and a bar that makes mojitos during the day by the pool.
If you are looking for that fine dining experience for every meal then you will be dissapointed. However, if you take into consideration the amount of food that they produce everyday and for the most part the above average quality then you will not have any complaints about what you ate.
Our room was clean and had a great view of the pool area. The AC worked great. Like many other reviews the room is the only place that has AC. Most of the restaurants are open air and rely on the breeze from the ocean to keep you cool. The problem sometimes there was not breeze to keep you cool.
The pool area has a adult pool with a swim up bar and there is a family pool where families could hangout and do activities that the resort has planned. There is also a teen and kids club that the resort offers if you wanted a little adult time.
If you stay in the hotel or villas you might be asked to listen to a time share presentation. Most people we talked to went through it. The presentation takes about 3 hours even though they will tell you 90 minutes. Time shares are not for everyone but when you finish they will give you a free activity to do like a sunset cruise etc.
Overall, our experience at this place was fantastic and we would recommend this resort to anyone who wants to relax, dine, and drink.

All inclusive is the way to go! I got my money’s worth here!
Great service– AMAZING! Their customer services was the best! I feel that the service is what makes a customer want to come back. It’s what makes a resort 5 star. Even though it’s all inclusive all the employees were so catering and so friendly!!! Very accommodating. We were the annoying girls that called room service at 3 in the morning ordering 5 plates of food lol. They always made special food by request for us at the buffets as well.
Pools– Not many pools to chose from but there’s a bikini bar that serves food and drinks while you swim. The infinity pool looks over the beach. 2 jacuzzi pools that are luke warm. And another pool with a volleyball net.
Food– Mostly mediocre. Was a hit or miss. The steak house was great. Italian restaurant was just okay. Buffet in the morning by the beach was great and better than the one on the third floor. Get the customized omelette with the dry meat for sure!
Rooms– Clean, modern and most of them had beach and swimming pool views.
The ONLY complaint I have is the AC! It was soooo hot everywhere but my room! No AC in the lobby or the restaurants :(
But despite the negatives (mediocre food, no AC, and not many pools), the positives outweigh them. I highly recommend this place. I would come back! Trust me, it’s totally worth the money and the bang for your buck! I researched so many other places before choosing this one. The pools are nice, it’s beach front (you just walk down the steps and you’re on the beach), nice hotel rooms, and the best customer service already. This is a random fact but you can even rent cabanas on the beach for $ 60 the whole day and it comes with a champagne bottle with one massage.

Insgesamt ein sehr schönes großes Hotel, alles ist sauber und ordentlich und die Klimaanlage ist super, auch nicht zu laut. Amerikanischer Standard weil hauptsächlich Touristen aus den USA hier einkehren, viele haben dort Timesharing. Das Personal ist sehr freundlich, die Bedienungen der Restaurants wirken oft etwas genervt. Die gesamte Hotelanlage ist sehr gepflegt und sehenswert, längere Wege kann man sich mit Golfmobilen herumkutschen lassen. Drinkgeld wird gerne genommen, aber grundsätzlich nur in Dollar!!! Das Essen war prima, aber mit der Kühlung der Butter zum Frühstück haben die Probleme. Eine Kritik habe ich: Für meinen geliebten Cappuccino musste ich hier immer weit laufen, den gibt es in dieser riesigen Hotelanlage nur an einem einzigen Ort! Achja, Pools gibt es hier massig und die sind groß, da sucht man sich schon mal. Zum Abkühlen taugen die aber nichts, viel zu warm, aber der Strand ist ja nur 25 Mester entfernt. Freie Liegen findet man immer und gratis Strandtücher gibt es auch.

Amazing it’s the best resort in Cabo San Lucas service is amazing great feel priceless

We will be back! What a great vacation we had at this top of the line all inclusive resort. Our room could not have been more comfortable and the food and drinks were memorable! This place has awesome pools, beautiful gardens/​grounds and great staff members who clearly work VERY hard to make all guests have a relaxing great time. My wife was elated at the food selections and the great drinks by the pool. I put on ~3 lbs in 4 days, so clearly… I enjoyed myself also. Every staff member (except one bartender at the swim up /​bilini bar) was extremely nice and clearly willing to work hard to accommodate the guests wishes (and always with a smile). This is the best all inclusive experience we have had to date!

Been going here for years. This resort is one of my all time favorites. I mostly ate at the Peninsula restaurant. Chef David delivers incredible food during dinner service and the staff is super cool too. Chef David even offered to make us something special that was not on the menu. We took him up on his offer and it was amazing. He understand the fine art of customer service! Great place to have a company retreat in Cabo San Lucas! They have excellent conference and meeting room facilities.

Great hotel, food, location. One downer — as soon as you walk in they try and sell you time share or get you to attend. Breakfast meeting. Would go back again though

Stayed here in this beautiful luxurious resort in my boyfriend’s timeshare in the month of April 2015. Keep in mind, this is going to be a review of my timeshare experience, I did not do all-​inclusive plus I don’t know how the regular hotel rooms look like.
From the minute we checked in to our last day here, the staff was incredibly, genuinely nice and provided us with such hospitality service. Sometimes language was a barrier, but they still assisted us with accuracy. Spa appointment was made with no problem… that massage on the beach was heavenly. HEAVENLY, I TELL YA!!!
During the weekend, the pool was pretty crowded. Excuse me, to be specific, the swimming pool wasn’t crowded but the pool area was. These selfish people would go out early in the morning to put a single towel or worse, just a book to claim the pool chairs but yet, they don’t physically come out to the pool area until 3 – 4 hours later. I should know, I was there for around 3 hours and those «claimed» chairs had no physical body sitting in them. This is not by any means the hotel’s fault so I am not going to dock any stars away from them.
The rooms are super clean here. Everything is modern, up to date, and is in working condition. The timeshare rooms have a microwave, refrigerator, coffee machine and I think a stove included in the unit. Big shower stalls… clean towels. Dual sink in the master bedroom. Big dining room table and living room also. Patio furniture is clean and it overlooks the resort + the beach. Waking up every morning… opening that balcony door up and hearing the ocean waves was just divine. If this is paradise, I’m living it!!!
Location here is about a 10 minute drive to downtown for all the clubs, bars, restaurants and the marina. Very convenient. Wifi worked great throughout the property. I’ve used it at the pool area, restaurant, beach, my room and for the most part… it was running pretty fast.
Thank you Fiesta Americana for providing such a great hospitality experience for my first trip to Cabo. Definitely won’t be my last!

Disgusting food. Less than mediocre service. Acceptable room. Not enough pool chairs. Basically, I’ll never come back. They should thank the whales that kept my stay somewhat enjoyable, watching them everyday, hence the extra star.

My first trip to Cabo and won’t be my last. This resort was amazing. The rooms, pools, food and staff all were amazing. This is by far the best vacation I have had and look forward to staying here again!

Un grand Hotel, excelente servicio, 5 restaurantes 3 albercas y spa que mas puede se pedir.
Con campo del golf al lado u muchas actividades para entretener.

This hotel is a mega-​complex that has an incredibly friendly and competent staff. There are a bunch of pools and hot tubs as well as a fire pit, which was the highlight of the hotel. Depending on where your room is, it can be an extremely long walk to get to your room (great way to shed pounds before a show); you can also have one of the staff members drive you in a golf cart. The rooms are standard mega-​complex hotel rooms.
Despite being free, the WiFi was EXTREMELY slow and terrible. In a world where I need to check Instagram 20x per minute, Pinterest 10x per minute, Facebook 10x per day, Twitter 1x per hour, Snapchat 1x per day and Unilocal 3x per day, I was extremely frustrated because I could do none of this. Sometimes, I just want to take a picture because I think I would get a ridiculous amount of «likes» on Unilocal and/​or Instagram. Since the WiFi was slower than a 90 year old man’s erection, I actually had to talk to people, explore life on the beach and hang outside of the hotel — it really put a damper on my hotel experience.
I got an all-​inclusive package at the hotel (I think I had no other choice). I had dinner at the hotel the first night and didn’t eat at the hotel for the rest of the trip. The food is not very good, but it was nice to order free drinks at any point in time. I recommend not eating at any of the places in the hotel because the restaurants downtown are much, much better (see my other Cabo reviews for proprietary details). The hotel is a 10 minute drive from downtown Cabo and it is very easy to get a cab to and from the hotel.

We came here after the hurricane– only a couple days after they had reopened. There were some hiccups for sure and the whole resort wasn’t opened up for business, but they had done a great job getting things back in order as a whole. They probably opened up a month too early, but wanted the valuable Thanksgiving week visitors who had long standing reservations.
The highlight really was the staff. They went above and beyond to ensure great service. From check-​in to Poolside the staff was amazing. The all inclusive was worth it, but the food was really lacking as a result. I’ve heard that the food used to be impeccable and it was mediocre at best.
The resort really filled up as our week there progressed and it was much nicer when the resort wasn’t full. The pools could have been heated a bit warmer and we missed the amazing ocean view hot tub that was damaged in the hurricane, but our trip was fantastic and we can’t wait to return.
I didn’t play golf, but everyone else in my 20 person group did and they raved about the course.