I gave this hotel a 4-star instead of a 5-star because on the way to enter/entrance of nice of the hotel. It is a little misleading and confusing and was not mentioned on their site. To enter the establishment one must enter a code and speak with a receptionist via microphone because it appears the building is shared with either more restaurants or possibly a residential condo. Once the automatic doors are opened –you have to walk through a small alley and the elevators are near the dumpster behind a wall. Once we arrived to the reception area everything was perfectly fine. The staff was extremely pleasant and helpful and the room was beyond gorgeous and perfect as seen on my video and their website. I would absolutely stay here again and would recommend this establishment.