After being extremely disappointed with the selection in Florence, I crossed all my fingers and toes and hoped that Rome Chanel would have the classic flap I’ve been waiting months to purchase. I waited until I was in Rome and called the store to do a stock check. They were out… OFCOURSE! The women on the phone refused to take down my info to call me if the bag arrived and suggested that I come in. So I did as I was only 10 Minutes away and asked again to see any classic or boy flap items. The SA said it takes about 3 weeks for them to receive orders and it had only been 2 weeks since their last order so pretty much it was slim to none to get anything in this week while I was in Rome. I was heartbroken because I really wanted the VAT credit. After the SA took down my info, I asked if he had anything small for sale and to my luck, they had just received a few WOCs yesterday. We head down stairs and I try on the classic WOC and immediately feel in love with the bag. It was actually a more practical purchase since I almost never carry large bags and normally carry crossbodys. I actually had no idea this bag even existed since I was so sold on the flap bag. I walked away a happy customer but buyers beware, the minute you land in Italy, track down the item(s) you want and be prepared to be disappointed because the classic styles are so difficult to find and the only one this store had in stock was red croc in jumbo and it was like $ 60k. There are only two Chanel stores in all of Italy! Good luck!
Benedicte L.
Place rating: 5 Paris, France
Was very well received by the staff. Was lucky to get a French speaking SA. The store was very quiet and not crowded(which is a very good point compared to the Parisian Chanel which are always so packed you need to wait at least 20 minutes to talk to someone borderline rude)
Kitty W.
Place rating: 2 Forest Hills, NY
Oh Chanel. Why are you always sold out of the classics? I was so stoked when I landed in Rome. I had cash in my wallet, credit cards on hand, ready to go all out designer shopping by the Spanish Steps. I did what I had to do in Prada, sent my sister on a LV mission, and rushed straight to Chanel before all the stores closed. Chanel was the only store to have disappointed me. Less of the fact that they had no classic items in stock, and only the seasonal ugly stuff in stock. More so because of the girl that lol. assisted me.lol. I showed her three styles of bags that I wanted only to find out that the store had none since all the bags I wanted were classics, but before I even opened my mouth to ask her to lead me to the shoe section, she said«ok, bye!» with the snootiest high pitched chicken voice ever. I literally pulled the New Yorker out of my ass behind my sweet phony smile and told her«did I say bye to you? Why did you say bye to me? Do I look like I’m done?». I think she pissed her pants, but IDC.