Upper Village Walk-In Medical Centre

As far as walk in clinics go, this is my Favourite in the general area. The receptionist is the sweetest young lady, sympathetic and patient, informative, and has turned a blind eye to a doctors note fee for me once. The older male doc is my fave, I forget his name, but he’s great. Takes time to listen, really takes into account all your symptoms. The young female doc is very by the book, a little more time efficient though. I’ve only had one impatient doctor here, a young to middle aged male, and he basically diagnosed me in two minutes.
The pharmacy is literally like 5 feet to the right of the clinic, and they’re helpful too, they work like a team. Overall, I really like coming here for my walk ins, and it’s a bit tricky with all the construction going on to get here, but I keep coming back here and will continue to do so for the foreseeable future.

I haven’t physically gone into the clinic so I’m *solely* reviewing the customer service I received over the phone. I found this walk-​in clinic via Google, reviews are decent, website was informative & approachable. I needed to see a doctor on short notice (not an ER emergency) but my GP wasn’t available.
Even though their website stated the hours & that no appointment is needed, I called them to double check they are still taking in patients for the day… you know, there could be an epidemic in the area & there’s already twenty patients waiting, etc. The woman who answered my call paused, sighed, then w a fed up & sarcastic tone of voice, said, «It is only eleven in the morning.» Dead silence on her end. I was startled as I didn’t feel like I did anything offensive or was being difficult to merit that kind of attitude. I called them bc I’d rather not spend extra time traveling there only to be turned away.
I wish I could’ve politely indicated my question wasn’t answered or provide constructive feedback right away but I was too stunned by her response & just thanked her & ended the call.
The online reviews of the doctors were all good so it’s a shame the one employee w whom I interacted happened to have a nasty attitude & sounded like she hated her life. I’ve worked several years as a clinic receptionist so I am keen to recognize good customer service when I see it. All the same, I don’t find this first contact for patients gave a good first impression.
Bc I’m not reviewing the doctors yet & I’m giving the woman in question the benefit of the doubt (hey, anyone can have a crappy day), I’ll rate ²⁄₅ instead of ¹⁄₅ for now.

First doctor I’ve seen since I moved to Toronto, so I was sceptical for some reason.
The clinic is found inside a Rexal Pharma Plus, right off Bathurst. I’ve done my share of walk-​in clinics back in Montréal so I was expecting a wait of at least a few hours.
I walked in, the polite and friendly receptionist asked me if it was my first time there, since it was I was given a paper to fill out (of course) and as soon as I handed it back she placed me in a room. I probably waited no more than 10 minutes in the room before he Doctor came in, very friendly and smiley :)
I went on a Friday around 10:30am… I’m sure that they have their busy days/​times. They were open 9 – 5 on Friday.
The people were all friendly and professional, it was clean, and there was barely a wait!
I’ll be going back next time I’m in need!
(They are open maybe two Saturdays a month, but you would have to check their website for specific dates)

Great place, the doctor I saw was very nice and pleasant and helpful. The only thing that doesn’t give it a ⁵⁄₅ was that the wait was long, which was expected but still … it could be improved. I’d definitely go back there again if need be.