GSH Medical

Everything about this place is a struggle: it’s a struggle to get an appointment, it’s a struggle to get a smile or an iota of positivity out of the receptionists, a struggle to get time from the doctor etc. One leaves even more drained after visiting this establishment.
The receptionists at GSH Medical need training in customer service: they are brusque, dismissive and unaccomodating. Heaven forbid one needs to reschedule an appointment.
While Dr. Gradinger is competent she doesn’t have the warmest bedside manner: she is always in a rush and is actually quite cold. None of these traits are welcome in a family physician. She has been the primary care physician for a family member for a few months now and it’s time for a change.
Just last week this same family member met with an accident at work and tried to avail of services at GSH Medical. At 4 pm on a Tuesday none of the doctors were there. Ultimately we went to a nearby walk in clinic where we received much better service (from both the receptionist and the attending doctor).
The office manager at GSH Medical is the only saving grace. She was very receptive to our feedback but there has been no improvement in the quality of service delivery.
GSH Medical seriously needs to up its game. It’s a really sorry state of affairs when even a walk-​in clinic operates at a much higher standard.