They are friendly, but I find their weekday hours useless — office hours only. They tend to charge a lot, and find more things to replace than I think is necessary. I was paying them $ 60 each spring to tune my bike. They would invariably misalign my brake pads. Last spring I found that my front wheel was wobbling and hitting one of the front brake pads. When I brought it in, they told me the $ 60 tune up didn’t include wheel alignment. That’s silly, because misaligned wheels is not acceptable. So $ 60 is for incomplete service. There are plenty of other bike shops around.