Vanlimo Limousine Service

We rented a limo for an hour and wanted to go around Stanley park on our way to our destination. The driver said that we would have to pay for an extra hour. We ended up waiting for 20 minutes at a parking lot because we were early.
The glasses in the limo were dirty, and they clearly hadn’t cleaned the car from whoever used it last. There were used napkins laying around.
We didn’t get to play our music and the driver was not very friendly.
Overall pretty bad.

Last week while on an Alaskan Cruise out of Vancouver BC. My wife & another couple who we were traveling with from California, Decided to spend
A few hour in Vancouver on our, Return. on the final day of the return trip back to Vancouver, I decided to use the on board Computer to search the web and contact a Limo/​Car service to pick us up at the terminal, Since my cell phone Was able to make shore calls, after calling a couple of other. limo services, who Didn’t bother to pick the phone or call back or they wanted $ 700.00 for 4 hour Sight seeing and shuttle to the airport. My next
Call was to Vanlimo Service, what a blessing to hear a friendly and caring
Voice on the other in of the line. Mind you this was at about 6pm Vancouver time on a Monday nite, much to my surprise I was talking to Ricky who offer
Much better rates than those quote at the other companies. After a nice chat
With Ricky I agreed to calling him back after discussing the offer with my travel companions. Much to my surprise my phone service was out of range
By that time, I was able to again get phone service at about 6:30 Am the next
Morning which us within 2 hour from port, I make the call to Ricky’s personal cell #. again that warm and friendly voice on the phone at such a early time.
Needless to say we ash if he was still available and could he pick us up at
9:30 am. That morning. His answer was yes, not only did he show us the city Of Vancouver he was very knowledgable, friendly, courteous and helpful
He saved me about half of the other companies rates, who treated me s if they Were doing me a favor at there crazy rates. I strongly suggest you give
Ricky @ Vanlimo Service when Vancouver BC. Trust me they are the first
Company I’ll call on my next visi

I recently booked with VanLimo for our wedding as they had very good pricing and the ability to split our journey into separate bookings. The experience wasn’t all perfect though and there were a few hickups which left a sour taste in my mouth.
Pros
— Very good service over the phone and very prompt book. Forward with their pricing.
— SUV limo was large and very clean
— Limo showed up promtly for each booking
— Staff was nice save for their commentaries about us running 10 mins late each way.
Cons
— Took a while to get an invoice for an estimate
— Driver got lost looking for an additional second destination which was in the range of our destination and time frame. No apology given.
— **Never given an invoice for our final bill. This is my biggest pet peeve as I understand the company reserves the right to charge time plus overtime if required but when we were charged for more time, there was NEVER an invoice given as to why we were charged our final amount. Bad form.
Overall, we were slightly behind so we got a bit of bad service. Seems as though, if we were on time, there would be no complaints. Would I recommend? Sure but I’d let them know the experience was A-​OK and not stellar as others have rated.
Edit: After a recent phone conversation, I’ve been asked to change my rating. To avoid being harassed anymore, I’ve done so.

This review is based on communication alone and nothing else. My girlfriends and I were shopping around for limo service. We e-​mailed multiple companies and out of the 20 messages we sent, this was one of the three that responded. We didn’t end up using this service, however, was impressed that they felt that we were worthy as future clients to give us a response.

This guy is extremely professional and delivers excellent customer service. I would recommend this company to anyone. Also, his prices are very fair.

used their limo for a full day service. great service. fair price. very prompt and courteous. the suv limo was well kept and clean. I will definitely use their service again if i need a limo for my next visit in vancouver. i would also recommend vanlimo to my friends and family if they ever visit vancouver and need a limo for a special night around town.
overall vanlimo is up to par if not better than big city limo companies in the u. s that i have used before (vegas, la, nyc). overall, easily exceed my expectations.

You guys Rock!
Amazing Service, awesome vehicles and good prices :)
Thanks!