Starbucks

At 9:30am, I went in for my regular iced drink in the morning on the way to work.
The barista guy seemed new and not so sure about the recipe for my drink because he kept looking at the lines on the cup. I was already preparing myself to get a drink with a slightly different taste than usual and then he says, «oh I think I made the wrong drink without the flavour she wanted» to the cashier. So he now dumps the drink he just made down the sink and start preparing to make me my drink all over again. By this time, I couldn’t wait for him because I had to be at work for a meeting. I told them I would be back in about 15 – 20 mins and quickly left.
I couldn’t go back to Starbucks for my drink in that time because the morning meeting got longer and went back in about an hour at around 11:15am.
The same barista told me, «I made your drink… um…about 10mins ago and kept it in the fridge because you told us you will be back shortly.» I could not believe he said that and he didn’t even make sense. I told them I would be back in 15−20mins which would have been around 10am… but he made my drink about 10mins ago which is 11am??? Total lie that he made it only 10mins ago. I insisted on a freshly made drink.
I have never seen this kind of service at any other Starbucks before.
The fact that I had to go back to get my drink during work hours because of their mistake in the morning is already bad enough but to offer me PRE-​MADE drink they kept in the fridge for who knows how long is just not acceptable. A company like Starbucks that aims for «delivering their very best in all they do» (from their company mission statement) needs to train their staffs better.

The location (quiet with parking) is the only thing this place has going for it. The staff don’t seem to be trained in providing good customer service (creating an experience that makes the person want to come back) or if they have been, they don’t get it. The answer to any question aways seems to be a flat, disinterested «I don’t know» or «no, we don’t do that». I’ve heard this too many times (as have my friends who went there and don’t anymore.) Most recently, I got both answers (one then the other) in response to my question of whether you have to spend a certain amount to get free shipping for online purchases. Big improvement needed.

Oh Starbucks, I am a fan! I quite enjoy my lunch hours sitting in a comfy chair while reading a book on a grey day. This is a great location and can be busy at times. I have no complaints about the staff or service.
This location is in need of some revamping. The atmosphere is not at all welcoming and the sitting area is just not as good as it could be. This location could use several more comfy chairs where patrons can sit down with their hot beverages and enjoy a conversation with a friend or just sit and enjoy their book.
I do go to this location often as it is so close and I can be quite lazy. However, I do often head to one of the other coffee shops in the area for a much more pleasant experience.

One of my favorite Starbucks’ locations! It’s small, not THAT busy (comparatively) and they have this cool bar area to sit at against the barista bar!
Starbucks being Starbucks — everyone has their own favorite drinks… but my favorites for the season include a pumpkin spice latte minus the whipped cream but with the sprinkles… Mmmmmmm… Try this with a Pumpkin Creamcheese muffin and it MAY be a little too much pumpkin action in your mouth — but separately, they should definitely be devoured!