Reid Brothers Plumbing and Heating

I read the prior review by Renee L and definitely agree about the lack of customer service.
They quoted me for a job, which included paying X% when work starts and paying 100%-X% some number of days after completion. During my consideration of whether to go with them, there was no follow up. When I was about to sign up with them, then they demanded an immediate deposit to secure the work. Of course, this was a complete change to the payment terms as they originally proposed. The explanation given was that terms are subject to change at RB’s discretion, but nowhere was that written anywhere.
There is no reason to deal with a place which changes its own proposed terms as we proceed. A reputable place is totally expected to honour the terms it proposed, especially when there is no warning that it is subject to change.
I would have given these guys zero stars if that was possible.