Nordstrom

In total I have bought 12 solid gold jewelry in different occasions and returned 5 in total with backup receipts. They even made a mistake of returning my money to a Visa gift card which is expired (smh) Some of the chains kept breaking so I returned them and just want my money back.
Nowadays, every time I come in and browse, I don’t get the warm hello or smile, more of the snarky look «what is she doing here».
Today, I was scolded and told upon by one of the fine jewelry staff that the female department sales manager made a stink about my returns — So embarrassing.
Needless to say I left the store very embarrassed after being questioned by the manager about my purchases and was told to be more careful about my purchases next time or won’t be able to return merchandise anymore. I believe they didn’t handle this issue well and I will be passing this info to my friends and colleagues who shops at their jewelry department. Be careful not to buy a lot or you’ll be flagged.

Woulda, Coulda, Shoulda.
If anyone buys me a gift card from Nordstrom all I’d be able to spend it on is shoe shines and bad coffee.
Shirts shirts shirts. I love shirts. I am often frustrated at boutiques that don’t carry garments in my size and I am starting to get a persecution complex over the whole thing. I like my stature. I’m properly proportioned but short. It’s not like I’m a circus freak or anything. I’m 5’4″ and generally fit a small or, if I’m shopping in Asia or Europe sometimes a medium.
As much as I love Zegna and Paul Smith both seem to only design clothes for fathers and fatties so that’s not Nordstrom’s fault. BUT there’s Packard, Absolut Joy, Ralph Lauren, Burberry, Bugatchi, D&G, Armani, Donna Karan. Even Hugo Boss has started designing clothes that fit short guys like me.
So newsflash buyers: Most designers DO make garments in smaller sizes! Normal productive members of society buy them! And short guys look good in them. So feel free to order more than one of each.
What does the S and XS stand for on your racks anyhow? Sold Out and Xtra Sold Out? I’ve popped in four times and struck out each time. The sales staff don’t even bother to offer me help. Maybe because they can sense my frustration. Or maybe because they know they don’t carry anything in my size and don’t want to waste their time on me.
One clerk did put down her phone long enough to ask if I needed anything. That was nice of her. Luckily she was able to return to her phone promptly because the only thing I purchased that day was a coffee from the café downstairs. A short coffee. And it was pretty terrible.
Nordstrom COULDA been an amazing alternative for me. But instead I’ll have to continue shopping at Holt Renfrew and Harry Rosen for the good stuff in my closet.
I WOULDA been happy to write a 5 star review describing good service and a dazzling array of beautiful well made garments. But instead I took pictures of empty racks and posted them here to prove my point.
I SHOULDA been sporting a nice new shirt from Nordstrom. Instead I’m sporting a nice new shirt that I bought elsewhere and my irrational persecution complex has been further affirmed by yet another retailer.
Because of their lack of options Nordstrom represents nothing more to me than 230,000 square feet of bitterness in the heart of the city. A haven of half-​pint hopelessness. A destination for diminutive dejection. A bastion of Lilliputian repudiation.
Dan is disappointed.

sticker shock.
simply cannot believe that fashion accessories the price of automobiles belongs in a department store– nor would I think for a moment that people exist who would lay down 5 figures on a handbag (was browsing for my wife)
And in all places, the fashion backwater of yoga stretch pants known fondly as Vancouver.
Yes I know that somewhere along the way we picked up a lot of high end boutique shops, too– or we trying to emulate Rodeo Drive or upper manhattan?
Vancouver locals stick to their lululemons and starbuck’s…

When I heard Nordstrom was coming to Vancouver, I became very excited. Being a transplant from Seattle to Vancouver, it’s been difficult. Let’s face it customer service and variety is lacking. Boutiques aren’t very helpful or friendly, Holts is a joke (customer service what?) and the Bay is as about as bad as it gets. So again, I was super happy when I heard Nordstrom was coming. I was also a little nervous, because Target came too and we all know how that panned out.
I finally made it in yesterday (would have been there sooner, but I have an 8 month old and it’s hard to get anything done) anyway, we showed up to a beautiful store that was well stocked. We first went to the kids shoe department where 3 employees were super friendly playing with my daughter and even gave her a balloon. We wanted a particular pair of shoes but they were out of her size. The sales associate said that she could check other stores and have them shipped to my house for FREE. She found them and had them shipped to me apparently they were coming from Seattle, well guess what… That was yesterday and TODAY they have arrived at my house, just 1 day later:)
I’m happy to say this is the same Nordstrom I’m use to in the states, same great customer service, and same great selection. Oh and last but not least the shoes I bought are $ 60US dollars in the states and were only $ 65CND in Vancouver and with the exchange rate that means I saved about $ 15USD by buying them in Vancouver!
I finally feel at home in Vancouver!!!

I am big on customer service. Vancouver seems to have a lot of entitled unprofessional sales associates when in comes to service.
I have had only one bad experience and it was at the jean department from a few young employees that were gossiping around a jean table I asked if they didn’t mind moving so I could look at the product and they refused to move and kept talking but these are early 20 somethings and thats what I expect from that age. I did not take off one star like I wanted to only because a few other employee’s at Nordstroms were so amazing they cancelled out the bratty ones.
The make-​up department does not work for me. If I need to go to 3 – 4 separate beauty areas to get products it takes a lot of time since you will most likely need to wait for the associate to help you but they they may be doing a customers makeup or helping others and you need to wait for them to finish and in mean time fight off other customers who are trying to get there attention. I prefer grab and pay type beauty stores not wait for someone so they can get your product out and then you can pay. but I don’t mind this as I will just go for the clothing/​shoes selection.
Gissel or Gazelle (do not know how its spelt) She was amazing she helped me in the Burberry department. I had a problem with my card not working, even thought there were a few ppl she could of dropped me for to help or get a sale from she stood by me for 20 minutes while I was on the phone with my bank and helped me with me banking issue not because she felt she had to its because she wanted too. Very nice lady and I love the rain jacket she picked out for me it was everything she said it would be when it came to durability and quality I can see this jacket lasting well over 5 years with constant use.
Carlyle in the Jean department great guy, I had an online and in store return to do and he was more then happy to assist me. I told him I was sorry for having to bring him a return at the early opening hours and he was like don’t apologize ever this is my job and I am more then happy to do a return for you. I was shocked usually a return in a Vancouver store means dirty looks or huffs and puffs. It was refreshing to see that level of professionalism and it worked because it made me stay a look around and I bought another pair of jeans when initially I was just going to do the return.
There was also another girl who was in the jean department and I wish I could remember her name really nice girl, she pick out things I was like nah and she said just give it a try (usually I hate that since its someone trying to make commission and have hopes you will just buy something) but she was right on with her selection of nice classic fitting jeans. She said she tries on some of the jeans so she can give her opinion on how they fit and I liked that she knew the products so well.
Nordstroms customer service rating 9 out of 10 times they are excellent!
Holt Renfew customer service rating 9 out of 10 times they are snotty and rude as he!

The fact that Chris Wanlass goes out of his way to answer every single Unilocal review is impressive and it prompted me to write. When I first checked out this store on its incredibly busy opening week I asked a clerk about the shoes, sales, jewelry etcetera and he went out of his way to answer all of my questions in spite of the madness.
Unfortunately, they don’t have the sale items which I am accustomed to in Socal. Unfortunately, they don’t honour my US Nordstrom credit card or US points system that I always forget to use. That means that I have to start fresh with a new points system in Canada. Well «boo» to that! They did reassure me that my recently purchased shoes from South Coast Plaza would have been cheaper had I been able to find them in Vancouver (which I couldn’t).
And unfortunately, it was so busy that I took off to return something at the ghost town known as the Bay.
Fortunately, the item that normally would have caused problems when trying to return to the Bay was returned without a hitch when I dropped the name Nordstrom, as if Nordstrom was the older, wiser sister that always knew they would reign superior over a wayward sibling.
Fortunately, Nordstrom still offers the wonderful customer service which I have grown to love over the years.
Now, all they have to do is up their ante in the shoe department and perhaps I will return.
In the meantime, I will continue to spend my Nordstrom dollars at the spacious US stores until they can match the merchandise.
So the question for you, Mr. Wanlass is, «Are you up for the challenge?»

This review is for a makeup boutique ‘Space NK’. I had a appointment for New Years’ Eve at 5pm and was there a bit early. When it was about 5 after 5 I asked when I would be helped since the day before I told whoever scheduled my appointment that I needed to be out of there at 6.
I was given attitude by one of the artists whom I was told was supposed to do my makeup and in the end she asked someone else to do it. Then I was told that my makeup would take longer to do and therefore I wouldn’t be out of there by 6. Basically, it’s NYE and I am rushing to do my own makeup. Thanks guys :)

I am utterly impressed by how well organized/​managed this store is. We came on Boxing Day and many of the stores were chaotic. Not this store. Even though there were hundreds of people inside, everything was still orderly. Ie. no pushing and shoving. The shoe department was super busy but when we asked for some help, a sales lady came out immediately. I asked for the shoe size that I wanted to try and she promptly came back with my size. Although they were sold out on a particular shoe that I wanted, she brought out alternatives. This was the same in the bags department. We hardly had to wait very long to make our purchase or get any help from the sale people. I am just so surprised by how great the customer service was at this location.

First the good. It’s a wonderful looking store and the staff appear to be courteous. However, when I picked up what looked like a pain collared shirt to find it $ 275 I felt the need to start backing out of the store slowly.
However, I looked around and while the selection is amazing it is beyond my budget and that of the majority of people I know. This is, I suppose, no real fault of Nordstrom but the prices of the even most basic of items is mind boggling to me.
So if you are planning on doing some Christmas shopping please do note that if your plan is to be at all thrifty then this is not the place of you.

I am going to compare the Canadian Nordstrom with the American one. So first off the American one has affordable prices and Canadian one, not so much. Décor. Definitely Canadian one wins on décor but I am not owning Nordstrom so this wouldn’t matter to me. It does feel like a super super high end store in competition to Holt Renfrew. They have people standing at the door to greet which is very welcoming. But unfortunately, I am not that baller to really get something at Nordstrom. Well I mean they do have a section for things under $ 100 but definitely a no way I am getting stuff from that section. I mean its not that its I am trying to be snobbish but its just that the $ 100 and under section looks like cheap things you can get somewhere else that is better priced and better quality. (I am a smart shopper hee hee and base things on value and need hee hee)
Well cosmetic is standard pricing so they can’t charge more. Other things, I think its over priced.
This place makes American Nordstrom better. I mean in terms of pricing. I have bought things from the American Nordstrom but with the Canadian one… well, a few steps in made me feel like its not worth hunting here. Maybe if I won the lottery or given a free shopping spree than I will come back and buy. At this moment. Nah!!! Like I said I am not that baller.

Browsing around last night my daughter and I had a great time getting our pretend wish-​list together. The store was bright and inviting. Very busy and bustling.
There was a really cool charging station there for your mobile phone. Charge while you shop kind of thing. And a real bargain at $ 0 to use! All stations were in use though. Bummer.
I knew it was time to go when a shoe sales clerk judged us by looking down her nose at us, shook her head and walked away because we were looking at the soles of the shoes and marveling at the prices. We were not being loud about it. Just two girls having fun.
So we left the store and went back to our «hood» in Pacific Centre mall

It’s hard for me to craft a simple review of the new Vancouver location, as the Seattle flagship store is all wrapped up in childhood memories, when it was the chi-​chi Frederick & Nelson, with a lavish tea room. And it was this tea room where my grandmother introduced me to the concept of «Ladies Who Lunch» with all the complexities and class signaling this involved. I still eat at least one lunch at the restaurant in Seattle when I am there. (I know it’s not the same as the F&N)
So to be fair, this local offering is a nicely edited version of the great store in Seattle. Designer boutiques are showing current looks, and customers are buying. Staff are pleasant and well-​trained in greeting customers, and most of them seem to be genuinely happy to see us, so the corporate culture is apparent. I notice many Americans shopping, taking advantage of the lower Canadian dollar, while still getting the same goods.
The pluses are: washrooms on each floor, lots of seating so we can think about purchases, the art work is wonderful, goods nicely merchandised, the bar on second (danger!) and just the American way of selling.
Cons: where are the fur-​lined Gucci shoes? This is Canada, we need to keep our feet warm!
Nice job on the renovations, Nordstrom!

Wow is this Nordstrom ever busy! But then again I came here on a Saturday Thanksgiving long weekend. The three floors were bustling with tons of people (and even their dogs on a few glances!).
First floor is dedicated to Ladies: Cosmetics & perfume, bags and shoes
Second floor also Ladies: Clothing & lingerie… Plus a trendy bar/​café for patrons to refresh at.
Third floor to Men: Clothing, shoes & accessories… (Except swimwear for women are also up here) Plus a full fledged trendy restaurant to eat or drink at.
We came here to find my boyfriend some new jeans. Service was excellent from start to finish. They even offer free alterations in store if needed which we took advantage off (the wait was about an hour and fifteen minutes for alterations on this particular day).
They have a ton of variety when it comes to brand name items for men and women.
They’ve only been open since mid-​Sept so business is booming. Overall a great addition to Vancouver, and downtown Vancouver at that!

One of my fav’s comes to Canada with a bang! Long awaited Nordie’s is here and loving the service and wow, the venue. Great JOB and let’s hope they give Canada a run for their money when it comes to service and attitude.
Thanks Nordstrom for making it to Vancouver.

I had occasion to try Bistro Verde and was so impressed by the staff and management. My friend and I like to ask questions about the menu choices and dialogue about possible options. At the time that we went some of the local beer choices listed hadn’t yet arrived so it made for interesting conversation. The menu points out nutritional info (so helpful) next to each food item.
We mostly stuck to the appetisers: tuna poke was Amazing in light marinade served with fresh pita like chips. We loved the calamari spicy sweet and the salmon cakes were a high point both literally and figuratively served in a stack with mounds of salmon. Sadly our entries didn’t fare as well the über burger with braised onion, sharp cheese and peppercorn aioli (all favs) was crazy salty and the rib eye was disappointedly overcook and chewy wasting a $ 38 item. But helloooo dessert you glorious redeemer. One must never leave Verde without trying the raspberry bread pudding (served like a slice of pie) — just wow. The flavours will haunt you long after you leave, creep into your day and say things like – ” isn’t it bread pudding break time” and truly the answer should most often be yes.

You know how some people say that your wish will come true if you write it down? Well it did for me! I recently wrote down that I wanted to be Kim Kardashian. It came true! Even for a few minutes. Haha! Thanks to Nordstrom’s store manager Chris W. I felt like a real VIP.
My boots were delivered to my place free of charge by a Nordstrom staff between the hours I specified. To top it all, I also received a card from Chris plus my favourite Belgian Chocolate brownie from Nordstrom’s eBar. If that doesn’t make you feel like Kim Kardashian I don’t know what will! Nordstrom’s customer service is beyond expectations. I’m retracting my previous review and giving it 5 stars! Well deserved!

The feeling I have when I actually went to the store after all the hype that surrounded it was like when I woke up on Christmas day and didn’t find the gift that I had hoped Santa would bring me when I was 6 years old… all the anticipation but none of the rewards; the type of feeling that you’ll always remember!
Before this store opening, the hype was so high… that it was a Holt Renfrew Killer and that all the boutiques would die; I can tell you from my own experience that the type of customer that’s attracted to shopping with great service and unique selection won’t be converting any time soon. With the great array of boutiques in South Granville where service is great and personal, I know I won’t be converting any time soon!
My first visit was during their BFF event, a beauty event I was invited to a week prior to the doors opening. I had called and made an appointment almost a month ahead of time but I arrive there and had to sit for 20 minutes on a chair for them to find me a makeup artist. Hungry and thirsty, the failed to offer me anything even though the bad planning was on their part! Then they had screwed up the scheduling so I couldn’t get the facial that I was promised… so a big let down there again. It was like they’d invited 20 people for dinner but only made enough food to only feed 5 of them!
I was invited to get my nails done, where a bunch of women were waiting with only one nail technician… how hard was it to hire a few nail aesthetician when you knew how many people had made appointments; again lack of planning and coordination.
Anyways, fast forward to when the store has actually opened when I visited on a Sunday… again you see at least 5 staff just walking around while any single one of them fails to actually help you with what you need. I don’t normally compare apples to oranges but whenever I have had to sit down at Holt Renfrew for a staff to bring me shoes, I have been offered water or a snack if it would have taken them more than 5 minutes to find something. I also find the service lacking genuinely… where they are just saying hi or smiling without actually being helpful!
In term of the décor, I find the whole store having a department store feel that would appeal to my grandmother’s generation but not to myself!
Anyways needless to say I won’t be converting any time soon to making Nordstrom my usual shopping destination and so shouldn’t you!

⁵⁄₅ for selection and variety
³⁄₅ for layout. Lacking organization it’s just one big mosh pit
⁴⁄₅ for effort
³⁄₅ for employees looking indifferent.
I like the USA nords more, I had huge expectations for this opening. It’s okay.
Not a bad joint. They have Celine, Kate Spade, Christian Louboutin. Makeup. Sunglasses. Scarves (Alexander McQueen). Perfume. Men clothes. Some lingerie, spanks, stockings and leggings.
Bar on third, Café on the second level.
Private shopping on level 3.

Opening day was a zoo today. The service is stellar here. Opening day events were great. Makeovers, free coffee, pastries, donuts, drinks, etc. Upon entering the store at 9:30 am, all the staff applauded the customers and cheered. Felt like a celebrity walking the red carpet.
The store is very well organized and brands are mostly high end which is great! Love the shoe department and purse department. Disappointed that they don’t have a Chanel store though. Staff are super friendly and not snooty like at Holts.
First floor –shoes, purses, cosmetics and coffee bar. 2^nd floor — ladies clothes and bar. 3^rd floor– children and mens fashion and restaurant.
Went to the friends and family pre sale on Monday and bought a purse that I had been wanting to buy for 2 years but couldn’t find anywhere. My sales associate, Kenneth is super nice and helpful. His manager, Sam is also super nice and welcoming.
I will definitely be shopping here often. Love it.

Opening Day. Bordering on the elusive 5 star.
Ok, you know the saying; First impressions matter. Yes, they do. My first impression is that I am impressed.
First level: Ladies shoes, handbags and cosmetics/​make up. Those are the big three. Makeup is possibly the largest that I’ve seen in Vancouver, not that I know much about it, but that’s what it appears to be.
Shoes; Loubs, Choos, and Manolos. They’re here and more.
Didn’t look at handbags. EBar is on the Georgia Street entrance for coffee.
Second level. More ladies stuff. Didn’t look. Bar with alcohol is there.
Third level. Mens and childrens.
I’m impressed. Add to the fact that I know some of the peeps that are now working here in men’s wear makes it worthwhile. Yeah, they jumped ship. Holt, Brooks Brothers, the Bay, Harry Rosen. They’re here now.
One more thing, I am impressed by well dressed men. But not, generic well dressed men.
Most of the «well dressed» men in Vancouver fall into the generic well dressed, not the exceptional well dressed. At Nordstrom, there are exceptionals, but they’re gay. Not flamboyant, but good enough for me to say that Nordstrom comes out on top for well dressed men, in terms of attention to detail, accessorizing and grooming. They gay dudes put them on top of the heap for well dressed.
Yeah, grooming matters.
Your hair, it matters.
The way it’s combed, cut and styled, it MATTERS.
Tweezing eyebrows, it matters.
These guys have it down.
It was a zoo in here on opening day. I’ll be back.