Mobilicity

Honest. Upfront. Straight to the point experienced sales men. For M
obilicity service, this is the store you should go to

After four years, I decided it was time to free myself from the evil clutches of the iPhone/​contract lifestyle. I’d heard a couple friends switched over to Mobilicity, so I thought I’d take a look.
This store was small, straight-​forward and no pressure. I really liked that. Their selections of phones is modest, but flows really well from super cheap burner phone to highest-​end Androids. I decided on a middle-​ground and got a little Android on sale for $ 120. The resolution on the screen isn’t great and it’ll take some getting used to (it’s not an iPhone! Boohoohoo), but I’m pretty happy with it.
I got the promo deal of $ 40/​month for UNLIMITED EVERYTHING. Woohoo! ‘Though my phone may be a dink, it’s still Smart and it’ll certainly not be driving me into the poorhouse.
All in all, the service was great — he was really easy to work with, and they both even laughed when I made stupid jokes. I didn’t feel pressured or uncomfortable at all and they were really honest about the pros and cons.
All around, I definitely recommend them to anyone considering switching! So far I haven’t made many calls so I’m not sure about coverage, but I guess that’s an issue for the company, not this retail location.

5 stars for service:
Sam was very very helpful in all aspects and made the sale extra sweet. Great salesperson — not pushy, informative, and genuine. When I went back to cancel service and return the phone (see reasons below), he was understanding and happy to help. I also spoke to phone customer service to get a refund cheque and the rep was pleasant to deal with as well. This is all something Rogers can learn from.
I’m in the market to get my first ever smart phone (yes, it’s about time to bid adieu to my dinosaur flip Krzr). Mobilicity has great rates for basically unlimited everything, so I was intrigued but wasn’t feeling convinced on their coverage/​reception. To test the waters, you can try their services for 7 days (with some limitations on talking time, text, and data) for a full refund if unsatisfied. Over the past 6 days, this was my experience:
I travel throughout the city (car and Skytrain) from North Surrey to Vancouver. Based on the few calls I made, good reception and talking quality outside. Inside some buildings and underground (like Pacific Centre), reception can be limited to none. I was carrying my Rogers phone at the same time, and Mobility always had less bars — as expected.
The phone itself (Nexus S) has a phone signal monitor and it’s clear that there are limited reception gaps all. the. time. Like every 2 minutes or less, you’d experience some limited reception.
There appears to be dead zones within the city. I was at Van Dusen Garden one night and it said Canadian roaming. It happened again at the Pacific Centre Blenz. My dad said one time he called and it asked whether he wants to complete a long distance call (the phone was located in North Surrey at the time). Errrrr, wth?
I did not use data during this time, so no comments on speed.
You have to buy your phone up front, but you save on the monthly bills and no contract to sign. However, the reception/​coverage is clearly not up to par. At this point, I decided that I’m willing to pay a little extra for reliable reception — cuz I’d be super annoyed otherwise. Kudos on the excellent customer service. But alas, the shopping continues!