Louis Vuitton

Love this Louis Vuitton and I am lucky to say that I am a frequent shopper and the staff know me well! I came in today because I get monthly facials at the spa in the hotel and wanted to see if they had gotten the new collection. The service is always top notch (except for once last summer but management had dealt with that). My preference is to shop here just before dinner time as the service is better since there is less of a crowd.
The store has also recently done an excellent job at organizing the bags by placing the exotics bags upstairs for those of us looking for the speciality items in private. I went in to find my birthday gift, a lovely ostrich bag! Excellent service with tea and a treat. The only recommendation I have is for the scarves, the stock should be regularly monitored as everytime I got to purchase one, the style I like can’t be sold to me because it has some sort of defect so I have to wait for them to have it ordered for me. Sucks to have to wait!

When you buy a $ 1200 purse and the leather on the tab it cracked, and you’re told to replace the tab with new white vachetta — it’s not acceptable. It’s also not acceptable to have plan B — replace all of the leather for $ 950.00. When you buy a wallet and it needs to be repaired, restitched for ½″ on the fold — no is not the answer, and NO this is not a good time to try to sell us a new one. These bags are made with top quality craftsmanship apparently, until you need service or repair. Loyal customer — disenchanted.

Came by here after having high tea next door.
I really don’t appreciate how the employees don’t even pay any attention to you. I would like more friendliness from them considering I will be SPENDING ALOT OF MONEY in LV.
I love the french lady she is probably the only employee that works here who is nice and appreciates her customers.
Yes I purchased a bag but I wanted to see all the options I had before committing to a bag. An asian lady was assisting me and I kept asking to see the bags on the wall, and she kept getting frustrated with me. Why work in a high end store when you don’t even look like you wanna be there to help customers?!

Being honest I normally dislike going into places like this, Gucci, Holt Renfrew, and Harry Rosen. The thing that makes me go in the first place is their amazing products.
Having said that, the «rep» at the sunglasses counter did an outstanding job. I just walked in, he was right there asking me how I was, what I was interested in, and did a great job. He even had people come in as I was paying/​leaving and told them he would be right with them.
Awesome service. Nice store too.

From a guy’s point of view, not a big deal: I don’t need $ 2,000 purses but I do need $ 2,000 hockey goalie pads lol.
At this designer level status, one expect good quality but it’s the name that counts, and LV sure knows what they’re doing.
I can say that their décor, several seating areas, esp. in the men’s section, is approved. Plus a real, dedicated men’s section for clothing and the ‘murses’ is a classy touch too, and not just an after-​thought.
Service, though, I would best describe as stoic, almost robot-​like. Maybe it’s not a hard sell and sells by itself, but I personally want some more pizzazz, as I didn’t feel that lol.
Considering there’s only 2 places in DT (let alone Vancouver) to get LV, it’s a must visit if you’re into LV.

I have to say when you don’t usually shop luxury brands but want a special experience this store has you covered. Their customer service is superior and they will help you make the decision if you are caught between two products. Purchased the Sarah wallet to go along with my other LV pieces and all I can say is I LOVE LOVE LOVE it. Highly recommend. Thanks for the special experience.

Very nice store on Burrard and carry a few more items than the counter at Holt Renfrew.
The ladies are really nice here and let you browse without hovering around.
They do great repairs here. My friend’s purse strap broke and they replace it for a small fee, but when it broke again due to a faulty clasp, they replace it for free.
Only down side is the tours of tourist that storm the store like its Black Friday. Really rude and annoying.

The service at this store was poor at best.
Was handed off between multiple sales staff for a simple purchase. The different sales people seemed to have differing opinions on whether or not items could be personalized same day. Was ultimately told that I would be contacted when my purchase was ready to be picked up but even that appeared to be a challenge as I was never contacted by anyone
When I finally went in to find what was going on I was told my purchase was ready but that the person doing personalization was on holidays resulting in sales staff having to do it In their spare time and things were falling through the cracks.
At this price point none of this acceptable. I expected a lot more from an LV purchase.

I love my local LV. Staff are so friendly, patient and accommodating. The atmosphere is very relaxed. I always have a great experience shopping here, even if I’m looking around and being indecisive. I find that it doesn’t matter what I wear here; whether in nice work clothes or casual weekend wear, I’m always treated very well.
They have a repair specialist on site. He’s a great guy; very intelligent and so good at his job. Fixed up my new handbag like no one’s business.

The funny thing is that I don’t look like someone who can afford let alone own an LV bag, yet I have a few designer pieces in my closet ’cause let’s face it, I am a girl. My experience in here was horrible. They just might as well have said it that I wasn’t even worthy of walking in the store. The ring and bag I was looking at was more expensive than what I later got in Beverly Hills on my CA vacation. I wanted at the time to put in some local CND $$, however, the bag was more expensive than their CA store (in a very expensive district). I can understand on R — Drive not being given the time of day but seriously in Vancouver? I wasn’t even dressed nice on holiday: Leather jacket, Iron Maiden shirt and yellow spikish hair. In Vancouver I wore: Nice blouse, dress jeans, yellow hair and a bow, however, my clothes were from Metrotown and cost less than $ 20 for the entire outfit (I came from work). Lesson learned to spend yet again my hard earned dollars in the US ’cause clearly the CND market doesn’t want it.

What does a hubbie do when he is on a week long Leadership Certification program and is super busy on the week of his wife’s 30^th BD? (oh and his wife is Japanese)
two letters
LV
I had 45 minutes to buy something special. As soon as I walked in I was greeted and served with a smile. I love this Flagship store. It’s gorgeous. I feel as if I am in Roppongi or Paris. I know my wife has wanted a new wallet for some time so the lovely Carol from LV and I looked at a myriad of options. In about 10 minutes we narrowed down the best one.
I gave it to my wife on her BD at Minami and she loved it.
The next day we went to get her wallet monogrammed. KU 30 We were served espresso with chocolates from Maison du Chocolat, Paris. I love coming here. They know how to make you feel special and LV is quality and class.
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Amazing Service tonight. Thank you!!!

Louis Vuitton makes beautiful pieces– BUT, Louis Vuitton’s clientele– Annoying, whiny, overly-​made up, fake nails, fake eyelashed women. OK, people can do whatever they want with their money.
But I’m not sure why so many women like carrying brown bags with the LV logo on them. Every other girl owns a Louis Vuitton in Yaletown and I think, carbon copies!!!

I went here because I had to replace a shoulder strap of one of my duffle bags. Now, this was from a 2 year old item that I originally bought when I lived in LA so it took them some research to finally figure out which item exactly they need to order. Service was very professional the entire time though which encouraged me to also get some other things like two very useful passport covers (one for each PP) and an iPhone sleeve.
What I like about the recent designs is, that you have many options now aside from the usual monogram style which (at least for men) is a bit ‘too much on the eye’ if you know what I mean.
Why 5 stars? Well… I went to 2 other Flagship stores and the service there was dismal to say the least. Not so at this location and I was very satisfied with the service. Ok you can argue for the prices they charge this is the way it should be but then again, the other experiences show it’s not a given. #FirstWorldProblems.
–S

LOUIS VUITTON is super dog friendly! I love the atmosphere of this particular LV because of the warm and attentive sales people. I still feel like a valued customer even when I don’t wear expensive/​fancy clothes there. Even when I tell them I have no intention on buying and just wanting browse around, they never turn around and ignore me. This guy helped me to find the perfect collar for my dog and I guess he assumed I was going to make a purchase. When I told him that I’d come back next time, he was still very nice.
I need to find more dog friendly stores like Louis Vuitton. Everybody treats my dog so well there. If you know any dog friendly stores in Vancouver, please send me a message :)

I walked into this Louis Vuitton store on Burrard street and received patient service in helping me to select a bag. When I was on the fence of getting a smaller bag or a slightly larger one, the SA emphasized their 14-​day return /​30-​day exchange policy, assuring that I could always come back to get the other one should I found the one I bought not completely satisfactory. I took out my credit card and sealed the deal.
Three days later I did return to this store for an exchange of a bigger bag. This time I received very different service. Another SA served me and I don’t know if it was because she couldn’t get commission off an exchange, she seemed to be in a big hurry, took a bag from a drawer, handed it to me, left me less than 10 seconds for inspection and asked impatiently, «OK?», waiting to complete the exchange and send me off. Come on, I was getting a thousand dollar bag that I would hang on to for years, shouldn’t I deserve at least a minute or two (or even as long as it takes) to make sure I’m getting something flawless? Another SA showed the same attitude too, when I was pointing out the uneven stitching on the first bag, he quickly grabbed the bag from me and said to his coworker in a sarcastic tone, «Give her another bag, she doesn’t like this one.» I took the second bag, paid the difference and left. The whole exchange lasted for around five minutes.
Interesting that I happened to run across this forum discussion about how LV treats its customers after sale:
. So think twice before you commit to buy.
It seems to be their corporate culture that LV (- at least in this location) only cares about taking money from you, and once it’s done, they’re also done with you.

God I love this place.
I love the way it looks and even the way it smells. The sales people are usually helpful and will answer all your questions. I’ve never purchased anything other than their bags and have never been disappointed. The quality in their bags are amazing and are always in style. I’ve had my purses from 5 – 10 years now and they are still holding up. You definitely get what you pay for.

Having had some experience shopping for (and selling) higher-​end luxury goods, I was pleasantly surprised by the relative friendliness of this sleek and elegant location. LV has an aura around it, of massively over-​priced coated canvas goods with a universally revered name, and hence you expect a certain level of service when you walk in one of their stores. I did not get that here. Although they weren’t exactly falling over themselves in a rush to help and engage, the associates were friendly and welcoming in an aloof way. They were attentive when necessary, and kept their distance the rest of time. I knew I could approach them if I had questions.
As for the store itself, it is laid out well — tasteful displays, clean and organized. They even have some rare collectible display pieces not for sale; a huge, battered box the sign designated as a hatbox, meant for six ladies’ hats, dating from 1907. Very cool. I would never buy a piece from here, but it is certainly a fun excursion if you’re aimlessly wandering around downtown Vancouver.
²⁰⁄₃₀

Yes I am a self proclaimed Louis V addict. I have been frequenting this location weekly for a few years, not only because of the product but the service… ask for Monika D — she will always make sure you are taken care of with no pressure.
Shoes, sunglasses, luggage I always can find a reason to keep buying Louis, and with last years extensive renovation, the ready to wear just means more shopping.
See you at the bag bar!

I love the newly renovated LV. Two levels, lots of designer dreams can be made accessories.
Check out their shoes, the clothes and of course the bags.
We did alot of ooooohin and ahhhing.
And did you know that they latest stuff from LV for Vancouver are here?
One thing to note is that some of the stuff here is actually priced better the the boutique in Holt Renfrews!!! No way? Yes way. Although the staff member at Holts refused to believe us a clutcth purse for $ 615 at Burrard is cheaper than the same for $ 650 at Holts. Yes Way!!!
That Chinese shrewdness for looking for the deals seems to have won here.
Did we buy anything? Nope. And that was a nice thing. To dream and work towards that for the next time. It’s always better to be earned than to have just received.
And Besides, the Infinity is taking up those bills so we look good getting there to the store to window shop. One day, we’ll come in and toss the cash around and just buy buy buy!