Jim Pattison Toyota Downtown

We love this dealership! We had such a positive experience every step of the way, from working with Chris Graham on selecting the perfect vehicle for us, to dealing with Anna Jim in finance. We got a thorough walk through and really felt like they cared about us knowing the most we could about our new vehicle. They even made sure my phone was connected to the Bluetooth system before we drove off the lot! I would highly recommend this dealership to anyone. Hands down the best I have worked with.

These guys would get a 2 out of 5 if it wasn’t for Kevin in the service department. Kevin without a question is the best parts guy in the city. He used to be the service guy for me. But actually remembered me my vehicle and me service history when I called! He didn’t have to look it up. When I arrived he provided the best service I’ve experienced at a Car dealership. My next car will be another Toyota and I’ll be buying it via Kevin in the parts department.
The level of professionalism, energy and customer service is much appreciated. If I had a position, I’d be hiring you.

Arlene set us up with our 2013 Prius last year. She was very friendly, never pushy an very accommodating. We continue to visit Jim Pattison Toyota on Burrard to get all of oil service needs taken care of. The price might be higher than independent competitors, but we are always getting great service and quality work performed on our vehicle.

What a rip off dealership. Offered us 13k for a car that is worth by Canadian Black Book 24k. Greedy and time wasters. If you want to be ripped off then it’s the place to go.

Been taking to this repair shop for several years now. I don’t know what it is with Vancouver’s road, but I have had several nails and glass shard punctures in my tires. Since I don’t want to drive to far, I usually go here even though they seem to be very busy, and I don’t have my car for a day or two.
Staff are usually friendly, and depending on who it is, will be patient enough to explain things to you.
Last time I went, they told me they were pretty busy that day. Anyways, I got there around 6pm and a bunch of guys were just talking. When I walked in and told them I just needed a nail puncture repair, the guy at the desk (who seems to be in charge of the Service Department) said that they may be able to get that done while I wait. I have seen BCAA come and fix it, and it’s like a 15 minute job. But the guys said they were done for the day. I was bummed. They closed at 7pm — they still had an hour to go. Now it meant I had to spend another $ 8 for public transit the next day. When I went to pick up the following evening, they gave me a free bottled water. I don’t know if this is new service or just a promo. They do give a complimentary car wash for services done. Thumbs up.
It’s unfortunate that they aren’t open on Sundays.
I do not like how an automated machine keeps calling after service to follow-​up. I never pickup. They also call and send me letters to remind me of checkups. I wonder if they get me off the list the next time I go in.
This is not their fault, but getting to the repair shop is always a challenge with me as many of the roads are either one way or no left turns on Burrard and so on. Always have me frustrated getting there.
They also offer free rides within downtown in a mini-​van. Though I’m not too sure of the timing and scheduling of this service. I only had it once when I dropped it off in the morning.

Overall meh, one of the lousier dealership experienced I have had.
My husband called to book to have a oil/​filter change and to have the front brakes and rotors replaced on our Toyota Echo.
Pros:
— They were able to get our car in the next day.
— The service writers were all really nice both on the phone and in person.
— The mechanic work seems to have been properly done. We have had no problems since.
Cons:
— The bill came out to $ 70 more than the estimate. It was a oil and brake change, I have no clue why they can’t create an accurate estimate for routine work.
— The job took longer than expected. They expected to be finished Friday evening but my car wasn’t ready until Saturday afternoon.
— They machined the rotors instead of replacing them. My husbands was very specific about wanting to have the rotors replaced. The service writer said they did this to save us money, but the bill was still $ 70 more than the estimate.
— The service writer specifically asked me if I would like my car vacuumed and washed if they had top keep my car overnight (I loooooove having my car detailed). They did keep my car overnight but did NOT wash or vacuum it. They did leave a bottle of Jim Pattison branded water in it though.
Overall, I was fairly unhappy with the service at the downtown location. I wasn’t a big deal for us that the car finished later than scheduled on a weekend, but the extra $ 70 was kind of lousy. What really ticked me off though was not having my car detailed. The total bill was well over $ 400 and they kept my car half a day later than expected, they should have had a lot guy spend a few minutes on it (especially since this was offered to me). Any little shop or lube place can do oil/​brakes (for cheaper). We continue to take our cars (post-​wanrantee) to a dealership because we expect trust-​worthy work (including the quotes) superior service, but that was not our experience this time.

Best sales professional ever!
I purchased a Toyota Avalon with Andrew and he was so kind and helpful, from the «several days» I was just browsing around until I finally decided to buy.
I feel very comfortable at Downtown-​Toyota and I appreciated that they did not under estimate my buisiness like other dealers did when I was just browsing to buy a new car… (not Toyota…)
Everyone is super professional at Jim Pattison Downtown-​Toyota, top service from A to Z!

I don’t expect a lot when taking my Toyota to in for service at a dealership. I know I’m going to pay high prices, and I know they are going to try and sell me stuff that my car doesn’t need. I do expect quality service, and if something goes wrong I expect it to be taken care of, especially if the dealership causes the problem.
I had all four tires on my Toyota replaced for the first time with Michelins about ten days ago. On a Sunday, after a fairly long highway drive, I found my car had a flat. After calling BCAA (who provided very good service) I was advised by two mechanics that the problem was that the valve stems hadn’t been replaced when the new tires were installed. These valve stems cost about $ 2 (it cost me over $ 800 for my new tires), and it is standard practise to replace them, the ones on my Toyota were probably the original eight year old ones.
When I brought the car into JP Toyota, they took half a day to even look at the car. They acknowledged the cause of the problem, but didn’t apologize. I wasted the better part of two days trying to get the problem resolved. In addition, they initially refused to replace the old valve stems in the other tires, telling me I had to pay if I wanted that done. I got very annoyed at that point and asked to speak to a manager and they did agree to replace them.
I called Toyota to complain about the poor dealership service, but they were of no help. Apparently this sort of service is quite acceptable at a Toyota dealership.
I’ve had all my servicing done at JP Toyota for almost eight years. By the way, they have never, in the last few years, washed my car, even when it is filthy and I am spending $ 500+ on service. Yes they do call you after a service, probably at least five times to bug you about bringing your car in long before it is actually due for service.
Update: July 2013 — Even before my car was due for it’s next service (4,000k ago) I found that the windshield washer fluid had run dry, and the brake fluid was low (neither was because of a leak). Obviously JP Toyota hadn’t bothered to top them up, despite the fact that they always charge me at least $ 125 when all I want and get is an oil and filter change (plus «inspection»). So I took the car into Granville Toyota. What a difference. They charged me at least 30% less than what JP Toyota would charge, they actually did what they said they did, they washed the car and they didn’t try and up sell me on stuff I didn’t need.

A friend laughed at me when I mentioned I was talking my older Toyota into the dealership for repairs. Yes, they charge almost twice what other mechanics do but guess what? they did twice the work in half the time saving me $$$. Very professional and friendly. I will go there for all my work from now on.

Downtown Toyota is the best service, hands down. I took my car in for an oil change and they had it ready in a few hours. They even called me to see if I need my car washed. The service was courteous and they even gave me a follow up call to remind me that my oil had to be changed again. There is also a full-​service car shop in the back and a new and used dealership: full-​on! If you have a Toyota, then get it serviced here.