Chanel

Nice and small location. Selection was pretty decent. One of the saleswomen was very helpful and engaging. She tried to find me the style I wanted but alas none available at the moment. I guess I’ll have to wait for next season. Chanel if you’re listening, please make a bag sized between the wallet on chain and the classic.

Worst Chanel store ever. Who ever is the manager of that store, should teach the staff some basic customer service, or she doesn’t care either

worst customer service ever. this review dosnt even deserve a second more from me

Emily, wonderful Friendly sales associate at Chanel. She was helpful and called me when the bag i wanted arrived and helped me see different styles before making my purchase

I heart Chanel!
The store is located on the 2^nd floor in Holts. Went there on a Sunday afternoon and the store was moderately busy. The SA greeted me and offered his assistance, which was nice.
I was looking specifically for the classic CC brooches but unfortunately he told me they only get them in every few weeks and only get in a handful at time! Since today was my last day in Vancouver I didn’t bother leaving my name /​number but I’m sure that’s a service they have so you wouldn’t need to go back every few weeks to check.
Overall satisfying experience although I couldn’t get my hands on one! :)

Sales staff are HORRIBLE especially the older asian man. He is just awful! Told me the boy bag was only accessible to clients that buy often or if we knew someone that worked here! WTH??? ive bought numerous bags from there (i was not carrying any chanel brand that day) but how the hell does he know whether i am a frequent buyer or not? Ive never ever seen him there before! I will NEVER go back and will take my business to the states. Their selection sucks to! so put off by their customer «service» cant wait for Nordstrom to open up. Holt will probably shut down.

I have purchased a bag there recently. The SA is such a snob. She is impatient and it wasn’t a pleasant experience.

I’ve been here a few times to try on various handbags and wallets. I really like the one fellow who is incredibly welcoming and professional and explains all the fine details about the handbags. He’s the shining star for me.
Earlier this year I was going back and forth between Chanel and LV wallets for my birthday (yes, I buy myself birthday gifts). I popped in to Chanel at around 11am on a Saturday, so still early and not busy, described what I wanted, and was flat out told «we have nothing here for you.» Reminded me of that scene in Pretty Woman, lol.
There were two wallets matching my needs sitting under the glass. I insisted on seeing them. They were presented to me, but no effort was made to tell me about the wallets or make other recommendations. Way to try and make a sale. So, I decided they didn’t need my money, and shopped elsewhere. Ah well. Their bags are still gorgeous, though.

Like any high end boutiques, you’ll get the snobby ratchet SA or you’ll get the outstanding, driven, customer service oriented SA. I have purchased 3 or 4 handbags from this store. And because the handbags are rather quite expensive, I went back and forth to try the bags. The manager is quite standofish /​snobbish whereas the SA’s are friendly. Quite frankly, if you’re not align with what customer service means, you’re in the wrong business.
In my experience — know the SA, a little connection with whoever is helping you and they’ll show you bags that are not display. If you plan on visiting or planning to purchase, may I suggest to ask for Sherri. What a pleasant, wonderful lady. She’s knows her Chanel very well :) She does not pressure and will tell you in your face if the handbag suits you or not. She’ll also ask you if you’re looking for a handbag that is an essential everyday bag for work/​school, a treat for the weekend, or for a night out of town. Sherri is very patient, great fantastic lady.
In terms of inventory, it’s pretty slim. Unless if you’re going to Vegas, well, that’s a different story. Not exactly sure what their strategy is – I am sure they are making money, however, would they like to make more or make it a limited inventory for selected clientele? (and no, I’m not on their selected list).
Overall, great experience to try all the available handbags and stick with the classics.

This is for the store in Holt Renfrew in DT Vancouver. I had gone in to get a second repair done for my handbag that I’ve owned for 2 + years. Like the first time the lady was nice except I had the operation manager this time (I think her name was Janna?) She was very patient and explained to me thoroughly that all items go to France for repairs.
I think it is worth buying something that is guaranteed to last a lifetime with complimentary repairs (As long as you can show proof that it is authentic)
When shopping here it is best to avoid during the weekend as it gets cramped and busy fast. (It’s a tiny boutique!)