vipSITTERS

I have never had such a stressful horrendous experience with customer service. Stay away from pet relocate at all costs. We have been trying to get an honest quote from them for 3 weeks and have been ignored and lied to.
Firstly, they don’t give quotes. They ask you to send your quotes from other more respectable companies and they will try to match it or beat it, but when they can’t, they will ignore you and not take or return calls. Any other way of helping to relocate you pet is better than going through the stress of trying to get a straight answer from this company.

What a horrendous customer service attitude the Pet Relocate arm of the business has. I have spent the last week dealing with their shady and patronizing communication style, their attempts to educate me on how customers purchase and the fact they will provide no transparency around their quote.
I emailed asking for a quote and when they provided it i asked for clarity around what was included as i had received a cheaper quote elsewhere with a comprehensive itemized list of what i would be paying for. Something that i would assume is pretty normal when you’re spending upwards of $ 3000.
They firstly refused and told me to send that quote so they could see if they would match it, I was inclined to doubt that their in initial quote was legitimate and wasn’t randomly overcharging me for things.
When i refused i asked what the big deal was of telling me what that quote was for, and asked again — what does this quote include eg: transport, crate, fees, care at stopover etc? their response was we don’t service customers who like to «shop around» and if i wanted more information i would have to pay a information finding fee so their could tell me further what the quote was for — and they would keep that even if i chose to not go with them. The quote exactly was: ‘Allocating relocation specialists and using our own internal resources to provide consultation /​comprehensive estimates to clients that are ‘shopping around’ for the best deal, is not how we operate’.
I have since found out their list themselves as BBB accredited which is a lie and BBB will tell you the same thing on their site, and in order to avoid complaints and any sort of checks and balances they hide behind VIP SITTERS who by all accounts are reputable and perfectly legit.
I can’t speak for the actual relocation service but i wouldn’t trust them to not take advantage of you, bully you, and over charge you, it would seem their revenue is a higher priority than helping you move your family member. Non transparent, shady and rude as hell.

Thank You VIP Sitters and a special thanks to Kyle for taking care of my Dog.
Excellence Service, i would definitely use you again.
Highly Recommended!!!

I would like to thanks Kyle for help with my pets relocation.
I called them last minute and Kyle did an amazing job. He was very nice, punctual and helpful.
I will use this company again and will recommend it to my friends.

I’ve been a client of VIP Sitters for 6 years now. The private home visit was great and my Sky enjoyed the company by Mary. Sadly Sky passed away few years ago. Anyway, I got a new puppy Rocky last Dec and without hesitation we contacted VIP Sitters whenever we need to board Rocky. Lisa did a great job taking care of Rocky while we are away for vacations. He always comes home tired and happy! I would recommend VIP Sitters to anyone who needs to board their pets or home visits!

Honestly do not use this service. Unqualified people, late, unorganized, unprofessional. I do not usually want to comment but I feel I need to pass on so the next person doesn’t have to cut their own dogs hair AND pat 113.00. Yikes.

We had Vip sitters over on the weekend to groom our medium hair cat. IT was pouring rain & the lady who came to our house was lugging a table with a plastic top. When she set down the table my husband wiped it since it was wet from the rain & when he showed me the tissue it was pretty dirty. She didn’t clean it before setting it up, which I think was a bit unprofressional.
To make a long story short, the cut was uneven because the cat was so squirmy. Also the groomer didn’t seem to really have a rapport with animals. She kept mentioning putting a muzzle or her gloves on to protect from being bitten. I think next year when summer comes we’ll just trim the cat’s hair ourselves & perhaps do it gradually so he’s not as uncomfortable.