Vip Sitters

I have used the cat grooming service several times and each time the it just gets worse and worse. Not only are they not flexible… (the cat groomer is only available on Mondays) but I have been trying to make payment for 3 days and no one is picking up the phone or emailing me back.
I have worked in the customer service industry previously and the service offered here us beyond appalling.
Needless to say, I will never use this company again. I have contacted another groomers and they charge a third of the price!!!

I was very happy with the PetRelocate services when I moved my mom’s dog from her home in California to my home in Georgia. Kyle was friendly, responsive, and when a sudden urgency came up and we needed to move the dog faster, he had my pooch on a flight the next day. He checked in afterwards to make sure everything went well. I would definitely recommend them!

What a horrendous customer service attitude the Pet Relocate arm of the business has. I have spent the last week dealing with their shady and patronizing communication style, their attempts to educate me on how customers purchase and the fact they will provide no transparency around their quote.
I emailed asking for a quote and when they provided it i asked for clarity around what was included as i had received a cheaper quote elsewhere with a comprehensive itemized list of what i would be paying for. Something that i would assume is pretty normal when you’re spending upwards of $ 3000.
They firstly refused and told me to send that quote so they could see if they would match it, I was inclined to doubt that their in initial quote was legitimate and wasn’t randomly overcharging me for things.
When i refused i asked what the big deal was of telling me what that quote was for, and asked again — what does this quote include eg: transport, crate, fees, care at stopover etc? their response was we don’t service customers who like to «shop around» and if i wanted more information i would have to pay a information finding fee so their could tell me further what the quote was for — and they would keep that even if i chose to not go with them. The quote exactly was: ‘Allocating relocation specialists and using our own internal resources to provide consultation /​comprehensive estimates to clients that are ‘shopping around’ for the best deal, is not how we operate’.
I have since found out their list themselves as BBB accredited which is a lie and BBB will tell you the same thing on their site, and in order to avoid complaints and any sort of checks and balances they hide behind VIP SITTERS who by all accounts are reputable and perfectly legit.
I can’t speak for the actual relocation service but i wouldn’t trust them to not take advantage of you, bully you, and over charge you, it would seem their revenue is a higher priority than helping you move your family member. Non transparent, shady and rude as hell.

This company is fantastic! Not only did they successfully ship a dog for my business overseas with no issues, they also fixed a problem we had from another company. A separate shipper (Animals to Fly) failed to clear everything through for 3 dogs to be received in the States. We couldn’t get ahold of them to fix the problem so I called Kyle with VIP Sitters and he was able to get them cleared within a couple of hours. We will use VIP SITTERS all the time! They are terrific and very trustworthy! Thank you Kyle for your hard work.

We’ve moved several pets with VIP Sitters and they have always been prompt, courteous, and professional.
Delivery to the clients home was expedient despite one of the clients being late themselves. No complaints out of VIP. Just smiles and a can do attitude.
These guys do a great job and will take good care of your pets.

They are the absolute best! They were our dog walkers when we lived in Toronto and our little guys loved them so much. They would show up rain, shine or snow to take them out which is great. They also transported our pets from Toronto to California at last minute notice right before christmas! If your trying to find a dog walker look no further because this company is by far the best.

We had a very nice experience when our dog passed away. They were very professional and dignified.

Our move down south of the border was a breeze. Fantastic full service folks who relocate your pooch anywhere locally and globally :)