Trek Bicycle Store

Pretty knowledgeable staff, good selection of gear and accessories.
For those whining about lack of other bikes and services — this is a Trek store. Do you go to a Mercedes shop looking to get your BMW serviced?
Will repeat.

I had gone to this Trek store on Yonge twice in the past to service my Specialized mountain bike with no problem. The store is expensive but centrally located. Customer Service is NOT this store forte… I knew that already. This time around the experience was really atrocious. They say they service other brands than Trek… OK. My wife bought a cheap CCM and at first they would not even undertake to do a $ 59.99 tune up on it… They (the manager or owner) insisted that they could service well known brands such as Specialized, Mongoose, Cannondale, etc… but that they would «waste their time tuning up a department store bike» (verbatim) … At first I thought it was a joke. Then I realized it wasn’t…Wow. My wife and I thought their mechanics probably were «artists» and hence took their craft very (too) seriously. OK. Having said all that the millennium generation who served me in the service department not only felt entitled like others of that generation, they also contradicted themselves and found a myriads of reasons to tell me AFTER the fact ie after they tuned up my bike that they are really at their best when they service Trek bikes only. Attitude I can get ANYWHERE… The guy who serviced my mountain bike, a $ 199 tune up, including suspension, told me that my 2010 Specialized Epic Comp had «parts that where proprietary to Specialized» and hence he could not find a seal for the rear suspension that was leaking… Euh well OK. But then he elected to compare my mountain bike to a «Ferrari»…to justify the rarity of the part. My Specialized Epic Comp is probably a lowly end BMW 3 series, if that. Dude, if you would have told me beforehand that you might have required parts that only a Specialized certified dealer would have carried, I would have gone elsewhere. Contrary to what you think my friend, I am not that stupid. It seems easy for this store to take the business to service other brands of bikes than Trek, and then, on an ad hoc basis, explain to the client that they really are at their best with the Trek brand only. Clients can read the name on the store front boyzs… It is Trek, we get it. Morally and ethically you should just service Trek bikes instead of making all these excuses at posteriori after trying to milk clients for a $ 199 tune up when you know damn well that you are not be going to be able to fullfill your own itemized list on the tune up description you are selling clients because you might not have all the parts required to fix any problems you might encounter on «other than Trek brands». Seriously?

Do expect the best of service here. Do not expect to find Canadian built bikes here. The location of this store is great. Their bike selection is very good, if you like Trek. I have a 10+ year old Trek Hybrid city-​commute bike.
My experience at this store today was really beyond grim. My son had brought the bike in for servicing. Paid service. In fact the tab for the service was larger than the spring service and tire swap on our car. So I was shocked when I got on the bike to ride home that there were several things not perfect:
1. Tires are rated between 50 – 86 PSI. A simple squeeze would tell anyone they were under that. One bump and I knew it. Rather than going back I rode home to deal with it myself. the tires were at 15psi. — 2 stars for not noticing.
2. A tune up I would think means making sure the derailed actually does its job. I come to my first hill and wham the gears shift up! What? — 1 star for that. I suppose it is old gears and old derailer, but they could have said something like you new a new chain or gear set or whatever that problem is.
3. The saddle was cracked. The mere suggestion of getting a new one would have at least been appreciated — 1 start for not being minutely pro-​active.
Conclusion: If this is what paid service is… I hate to think what the free service would be like. I went across the street to Cyclepath and bought a new saddle, and I like the look of the Canadian made bikes like: Devinci, Cervelo, Argon 18, Brodie or Norco. Goodbye Trek.

I recently purchased a new Trek Crossrip from the Trek Store and couldn’t have been happier with the helpful staff in guiding the purchase, quickly getting a bike for a test ride, and getting the bike out of the door right away. The Sales Manager James gave great advise on the differences between platforms in the bikes I was interested in and set me up with the perfect bike in my price range with the features I wanted.
Will be looking forward to going back to the shop for tune-​ups and to kit up my new ride!

I was very pleased with the service and expertise of Josh C when I purchased my bike a week ago. Josh C was very knowledgeable and patient. I’m somewhat like the Princess and the Pea… I want it to feel perfect! Josh helped with all the adjustments and each time I came in from a test ride he was right there, no waiting. Thanks Josh C!

I recently went in for a bike and was pretty overwhelmed with the selection. The staff member who helped me was as nice as they come. He broke down all the differences between the two I was debating, asked thoughtful questions to find out how I planned to use the bike, offered to let me take test rides, and ultimately gave a recommendation that I believe was completely sincere and not just for the benefit of a sale, because the option he recommended (and I ultimately bought) was the less expensive of the two by a little over $ 200.
The bike I chose was the last of its kind in the store and the staff member tuned it up for me and helped with adjusting the seat to fit my height. This is probably a really common thing but I really liked that one person was helping me the entire time (so many places will bounce you between employees) and that he made sure my bike was perfect for me right until I walked out the door with it.
It made me feel like they actually cared and weren’t just in it for the sales.
I am ecstatic with the bike I bought and I’m really thankful the staff helped me make this choice. I wasn’t aware of the Trek warranties beforehand so I was really impressed to learn about the free tune-​ups. Those are going to come in handy because this is a bike I’m going to have for years.
And for people complaining about them not having women’s cruisers on display (which, funny, because I bought a women’s cruiser and saw several others on display plus, you know, I was debating between one cruiser and another so…) if you ask staff they’ll tell you, like they told me, that they don’t keep many cruisers in stock because they’re low sellers in Canada. The bulk of their cruiser stock is in California. Cruisers in general are popular, however for this specific brand they’re not popular enough to carry a huge selection. Buuuuuuut, if you don’t like having the same bike as everyone else on the road this can be a good thing, because I got the last of my style in the city. Stylin’ past you on my sweet ride! Ding ding outta my way!

I wouldn’t recommend this place at all, buying bike from there was a huge mistake, those teenage boys care less about their customers, they charge for every small tuning even if you have free two years service. Any bike store in the city carries same brand and they know how to retain their customers but Toronto Trek.
Went to a random bike shop on Harbord st and got my bike tuned for free, Trek was going to charge me fortunate after I bought three bikes from them a month ago

If you like Trek bikes then this place is great. I bought I single-​speed from them and they’re very helpful and professional.

The Pros: The store is spacious and clean. It has tons of Trek bikes in a variety of of styles and prices. They do mechanical work on site, and quickly. I have never seen them too busy.
The Cons: I stopped by planning to purchase a bike, and it took a long time for one of the three young boys to stop by and offer to help, despite my conspicuous perusal of the bikes on display. I came to the Trek store to try one of the Trek women’s cruisers, only to find out that they don’t carry them in stock?!? It’s the TREK STORE!!! How can they not have even one to show?
Trying to get information out of the teenage boy was an exercise in frustration. He didn’t volunteer any information that I didn’t directly ask for, didn’t ask me about what I needed, or offer to show me bikes that were similar to the one I was looking for. When I asked for basic information about the bikes, he answered like he thought I was an idiot. Getting the info I needed was like trying to brush my cat’s teeth: impossible!
Conclusion: In the end, I really needed/​wanted a bike, and I left with one. My bike is awesome, but the Trek store and it’s employees really aren’t. In the future when I have questions, need mechanical work done, or want to buy accessories, I plan to visit another bike shop. If you know exactly what you want, and don’t require any help, then this place is probably fine. If you don’t already know everything you need to, I would suggest you look elsewhere.

The bike that I wanted was sold out. The teenage boys staffing the store were about as helpful as teenage boys get and trying to find out if the size of frame I thought I needed was correct was a challenge in patience.
If you know exactly what you want, then sure. If you need help of any sort, go somewhere else.

The Trek Store is nice.
Glitzy. Shiny. Spacious. Clean. Nice.
Everything you would expect from clean livin’ Lance Armstrong.
Compared to a smaller, more boutique store, (which it is NOT, by any stretch of the imagination), it offers a surprising amount of variety, given that it only carries one brand.
You can find hardcore mountain bikes, hardcore road bikes, kids bikes, and commuter bikes, all on display for gawking, pawing and squawking… as opposed to special order… which really shows the broad market reach that Trek as a brand has.
They have a variety of clothes, shoes, accessories, parts, dedicated fitting station and space to comfortably browse.
Although I am sure they have a qualified mechanic on staff who knows their stuff, given their audience and market, they also have a bunch of pimply teenagers working who could probably sell you a decent commuter, or proper pair of shoes (assuming you have no special requirements), but don’t really understand things mechanically enough, to offer really sound parts or technical advice, for anything out of the current, and mainstream.
In other words, don’t go here if you are looking for specialty, vintage, or hard to find parts. I asked for a pair of cantilever post brake pads, and they insisted I had the right ones when they handed me a set of Shimano 105 caliper pads.
Doh!
So…if you are in the market for a «plain ‘ol bike», and don’t want a confusing, crowded shop operated by passionate but kind of crazy bike zealots, this could fit the bill.
If you are interested in a high end Trek MTB or road bike and want to see one in person… this is the place to be.
For shoes, some parts, and accessories… they are still ok.
If you have bike saavy and are looking for something specific that is not Trek, you might want to look elsewhere.

I honestly haven’t purchased anything yet from Trek Toronto (although I do own a Trek bike) but I do enjoy stopping in. In a very spacious store there are numerous bikes laid out for both Men, Women and kids. Plenty of accessories, helmets, parts, clothing (t-​shirts, jackets and jerseys all with Trek and Bontrager logos) as well as a repair shop. If you want to see if a Trek bike is for you, this is the store to stop in at.

When I moved to Toronto I immediately set out to get the necessities of life, which, of course, includes self-​propelled commuter transportation. I didn’t want to spend too much, and so I started to look for second hand bikes.
It became quickly obvious that most of the bikes I was interested in had been boosted. I know, I know — you are all shocked! Call me old-​fashioned, but having had a few bikes stolen in the past myself, I just didnt want to go that route… not that I wasn’t tempted. So I headed out to local bike stores, swallowing my fears about the price. My fears about the price were not unfounded. There appear to be two main types of bike stores south of Davenport: those that are well-​priced, but don’t offer quality, and those that offer quality, but the bikes are almost *certain* to get stolen, because of the ginormous price tags…(I am not including the stores selling the stolen bikes).
So I ventured further North, and it wasn’t long before I fell in love with a hybrid women’s Trek — despite the flowered decals! (you know, it just wouldn’t be a sports product for women without all that flowery shit on it). Being long in the legs, and short at the waist (sniff, sniff) a bike designed for women makes all the difference, hokey decals aside (I used similar arguments for my mtn bike and my downhill skiis, also of the prerequisite flowers and pretty colours, ugh i have no shame).
So I forked over the extra dough, and almost two years later, I couldn’t be happier. Trek may not be hip, or made in the Netherlands, but I heart my bike, and it has been great. The initial service was good (they encourage you to take the bikes for a spin), and I haven’t needed to go back since.
And once the warranty is over, you can spray paint the flowers away!