Soulmutts Toronto

Soulmutts is amazing!
Alison is so wonderfully friendly and knowledgeable– a fantastic pack leader and astute business owner. Owners and employees have extensive experience and training; the business is properly licensed, registered and insured; and boarding/​day-​care candidates are interviewed for behaviour before being allowed to board to make sure they can fit in well.
Soulmutts is a unique boarding experience for dogs who like their freedom and enjoy being with other dogs. Located in a strategically renovated home, dogs can roam around supervised on the ground floor, hop up on couches and beds, and make it their second home. They have a transformed backyard where dogs can play, and do their doodies. We couldn’t have asked for a more ideal boarding facility! No crates, no secluded kennels, no hard concrete floors– just a lot of love, family and homeyness.
Be sure to contact Soulmutts a few weeks/​months in advance so you can go to for a consultation. We weren’t able to go into their house during the consult, understandably so, it’s Paul and Alison’s home. It’s also a controlled environment and strangers can easily upset it.
We dropped off our 1.5 year old social-​butterfly of a beagle for a weekend and he barely wanted to come back with us. He was exhausted after a weekend of playing in the park, then playing at home, and socializing. We dropped him off again for day care, and he was so eager to jump into Alison’s arms when we turned to corner to get to the house.
We found that booking ahead, keeping to a schedule and communicating by email and text (vs. phone calls) is best. There are strict business practices and etiquette for dog owners as well as dogs, all in the interests of the dogs.
I commend Alison and Paul’s dedication to their work while keeping the interests of their clients (dogs and people). It’s perfectly reasonable to follow a scheduled pick up time and date, just as you would schedule a time with a doctor, mechanic, or make a dinner reservation. It would be unreasonable to show up un-​announced and expect that the doctor cure your flu, the mechanic to replace your engine, the restaurant have your meal ready, or Soulmutts have your dog ready.
Thanks Soulmutts! We’ll see you again soon!

Great service! There isn’t anywhere else I’d have take care of my fury friend while I’m away. You won’t be disappointed!

Hudson loves Ally. Nowhere else I’d rather take my furry buddy when I have to travel — I know he’s in good hands.

I hate to write bad review for soulmutts as we truly believed that this is genuine place where dogs are in good care. But we were VERY wrong. Owner has extremely poor communication skills. As mentioned by another person in Unilocal in her review.
We left our 10lbs dog with soulmutts for holidays and went to pick him up a day earlier than the actual pick up date thinking that it’s doggie day care and boarding facility someone will be with dogs at all times even if Allison is not there some other attendant would be in. Thinking its holidays she must be busy whoever will be there We will get our dog from them. But to our shock when we reached soulmutts house was locked down and All dogs were left alone in dark. And there were more than 20 dogs in that facility. We waited almost 2 hours thinking some one would come eventually. The guy named Paul came apologized and said he has no idea what’s going on as this is his first day back to work after holidays and he kept changing his story as to why dogs were left alone. He said he went to pick up beer which he had in his hand. Alison gave another story he went to pick up his stuff from parents house. We really didn’t care what he story was. Just shocked how could you leave dogs unattended. Especially Small Dogs are like kids who get scared In dark you can’t leave them ALONE in dark.
Biggest disappointment was when we finally saw our dog he had awful stink and we knew he was not cleaned for last six days since he had been there. He was shaking, trembling and scared. And Paul would not let us even come closer to the main door as if he was hiding what was going on
Inside house. Our dog almost died of negligent behaviour of this owner. Our dog front left paw had small wound which became worse in Soulmutts care. They did not even return our dogs meds.
If you want your dog to be safe and happy do not leave your dog at Soulmutts. this place is all about making easy money.

We were planning a trip to Toronto and booked with Soul mutts weeks ahead of time to pick up our dog for day care while we went out for the day.
A few days before our arrival in Toronto I emailed Allison to confirm our arrangement and I didn’t get any response. I waited a few days and then emailed her again. Still no response so I called her a few times and went to voicemail. The voicemail directed me with a number to text her so I did that too and still now response.
The morning out dog was supposed to be picked up at 7:30 and nobody showed up or contacted us to cancel or anything.
This is a completely unprofessional way to run a buisness. People need to be able to rely on dog sitting services and this place has proven to be completely unreliable. I would never trust my dog with someone this irresponsible.