Interchange Currency Exchange

A service charge? Really?
I needed to get some foreign currency reasonably quickly and as they’re open on Saturday decided to make my way down there. As I was exchanging foreign currency for foreign currency they had to convert to CDN first. No problem I realize I’m going to lose a bit on that but it shouldn’t be too great.
They exchanged the bills for CDN and then the issue started. They wanted to charge me a service charge for exchanging some traveler’s cheques. And not just a minor percentage either but 10%. So it would have literally cost me $ 25.00 CDN to get this transaction done.
The clerk simply said, «it’s company policy» and wouldn’t move on that. I asked for my money back which she gave, a little reluctantly I might add, and kept saying that the banks would charge me more.
So I took it to my branch, did everything there and while I might have lost a bit on the full transaction, I actually saved money when it came to the travelers cheques as they didn’t charge me anything to cash them.
On the whole, I came out $ 15.00 ahead by using my bank. So no thanks ICE.

I sent an e-​mail, got a quote, went in and exchanged my money.
Fast and professional is all you should want when exchanging money.
They gave me a great rate too. I’ll use them from now on.

While they give excellent exchange rates, their business practices are a bit ‘iffy’.
How to avoid Iffy practice number 1: Most places will offer you a booking or confirmation number as part of their practice. Not this place! When you call ahead and get a quote ASK FOR A CONFIRMATION NUMBER. If you show up stating the rate they had just given you 15 minutes earlier on the phone, the rate you will receive is much higher. Note, they will not offer you a confirmation number, you need to ask for it.
How to avoid iffy practice number 2: Most places conduct business until closing time. Once they are closed, they then ‘cash out’ etc. Not this place! Arrive at least 15 minutes before closing time to exchange money. They start ‘closing’ 15 minutes before the posted time because it takes them awhile to close down machines, etc. and they want to lock the door and leave on time.

This money exchange location kicked everyone out before they closed for the evening with the cashier refusing service even after everyone had already been in line for 15 minutes. A complete waste of time and terrible, terrible service.
A call to the manager indicated that they would close early because of the associated Ontario Tourism location but this was not true; the Ontario Tourism lady had kept the doors open for the remaining customers.
Highly not recommended.

I highly recommend this money exchange
Service location in downtown Toronto to
Any tourist.
The clerk was fast and knowledgable and
Was honest on top of it which matters a lot.
I was really satisfied with their service since
All the sings were posted clearly and easy to read.