Four Seasons Toronto

Here’s an absolutely true story:
Came for brunch with my mother (guest of hotel), went downstairs to use the bathroom before heading out and guess what I stumbled upon? A dead human-​being in a men’s room stall!
This is not a gory joke. What I saw was truly horrific, as I was later told (by the first responders I called) it was self inflicted by knife.
Anyway, I waited around to talk to police, fire, etc and asked the hotel to take my mother to airport for me (they did but still charged us for brunch).
I followed up via email and they offered me a complimentary brunch, which was understandable, but not exactly what I would call «offering only experiences of exceptional quality» as mandated in their mission statement. In fact, I was sort of made to feel like I was being cheap by asking for them to comp the brunch.
Perhaps it’s because I’ve been to many excellent service-​establishments (including other Four Seasons properties) where if you’ve had a negative experience, they go out of their way to make sure everything is right. Albeit, this was probably not the hotel’s fault — I still expected more than our brunch to be made up.
Maybe a trip on the Four Seasons jet that takes you to all their properties around the world? Ok, that may be a bit much… But wow! I might be able to get rid of the nightmarish images that haunt me every night if something more than a replacement meal was offered.
Brunch service was excellent.

Amazing spa. Beyond any expectations. Massages are a must-​do, with absolutely luxury facilities.

I travel a lot, which means I get the opportunity to experience varying levels of quality when staying at a hotel. The name, «Four Seasons» should evoke an impression of high quality, and in Toronto they validate all the great things you expect from Four Seasons.

In fashionable Yorkville, which just happens to be my favorite area of Toronto. I’ve stayed at a few Four Seasons and this is the one I like the best. Didn’t eat here so I can’t speak to the restaurant quality. Sure it’s five star and pricey. Specializing in pampering, this FS has a two story ‘state of the art’ spa. Opened in 2012, this fairly new hotel is 55 stories. We were only in the room at night because during the day there is so much to do in Toronto with lots of shopping, night life and eateries. There’s even a penthouse on top which is privately owned!
Concierge was very helpful and all the staff is so friendly. Our room had a separate suite attached (for the kids to sleep). Very family oriented if need be, best part was the delicious cookies the Bellhop delivers for the kids and milk, too. They even have little kids’ spa robes and bath necessities. We used their babysitting service as well. No complaints.

I was hesitant to review as I communicated directly with the hotel regarding our previous experience and they were very apologetic. This is the second disappointment and again their communication system is poor and we are left waiting after calling ahead and confirming pick up. Advice — do what you say you will do. Big kudos to the parking valet. Fabulous service!

I recently had the opportunity to stay a long weekend at the Four Seasons in Toronto. My experience was typical of previous stays I’ve had at their other properties… excellent. There is an Asian influence with the design of the lobby and hotel. The concierge actually told us that they used the Hong Kong property as sort of a model for the new property in Toronto.
The room was a little different than the other properties I’ve stayed at. The style was contemporary, and very zen-​like. It was beautifully designed with hardwood floors. I traditionally have never slept well on Four Seasons beds (or would wake up with low back pain), which have always been way too plush for my personal preference. Wow, the bed at the Toronto property was heaven– like for me (firm and supportive), and I slept like a baby for all three nights. I’m assuming this bed was one of the new Simmons mattresses being put into rooms system wide? The bathroom, like other Four Seasons, was huge. Toiletries were from Etro and were acceptable as they weren’t too overly fragrant.
Definitely plan on visiting the pool and taking advantage of the beautiful spa facilities. As well, the property houses a large gym for hotel standards with new equipment. If running outside is more of your thing, the concierge has running maps. We opted to run the «longer» route, and it took us through a really nice route through the neighborhoods just north of Yorkville.
The location of the property is excellent. You’re pretty much a little off the hustle and bustle of the city; however, you’re within walking distance or an Über ride away from all the attractions and restaurants the city has to offer. There is a Daniel Bolud restaurant on site, but take advantage of the great dining options the city has to offer outside of the hotel.
Service, as a whole, was excellent. The only thing that was missing was that we were never offered assistance with our luggage during check-​in. Pretty much all the employees we came into contact with were friendly and always said hello. Wifi was complimentary. One gripe that I have with Four Seasons hotels, in general, is the poor quality of basic internet access, and the Toronto property was no different. However, it’s just a minor thing because I could had always upgraded the service for a nominal cost. All in all, this was definitely a memorable stay, and I look forward to our next trip to the FS Toronto!
(Note — this is a cross review from one I posted on Trip Advisor)

I was only here for one night and have found myself at several Four Seasons locations over the past several years and this one seems to fit well into the other experiences that I have had. Spacious rooms, great service, comfortable and quiet. Interesting to see an iPad in the room to be able to order room service off of – not sure if it did anything else or how well it worked as I did not use it but it was the first time I ever saw such a feature. I think they would be better off turning such things into an app that betters your personal experience and control rather than having the need to put tech directly into the rooms.
The downside I would note to my stay would be on two points: Free WiFi with my room number and last name for TWO devices. TWO? Why hotels are placing such limits on throttled bandwidth to begin with I am not sure. Second, outlets? Has anyone understood in hotels that it would be nice to plug in a phone (or whatever) to recharge without it being across the room or in the bathroom. No, I know there are not going to rewire the place but they COULD put in lamps with bedside outlets.

Stay here regularly for work and this is hands down the best hotel in the country. All the staff are charming, the service is top notch, the amenities are beautiful.

The concierge was on point. Most concierge at fancier hotels have little knowledge of what’s good outside of the overpriced options and places usually frequent but the ladies at the front desk helped us plan our few days in Toronto and provided some excellent recommendations that really brightened our stay in Toronto. The room were very, very comfortable and service overall was quite good.

Make sure youre a baller/​shot caller or your credit will go down 0 to a 100 real quick (drake voice) the bar is pretty chill and you see all kinds of people from rich asians to random accountants. Personally I never slept here because for 1000 $ a night I can get an all inclusive vacation to mexico and get fed unlimited tequila shots on the beach by maria hernandez lol. Plus if you get lucky some one might call you papi for 50 pesos lol. I will save my money to go parasailing in mexico and see some hot babes while feeling like a mexican cartel sippin on corona and eating nachos

This hotel certainly lives up to its reputation. From the friendly staff to its many amenities, The Four Seasons provides a comfortable stay from start to finish.
The room was immaculate and boasted an impressive bathroom, sitting area and exceptionally comfortable bed. The bathroom has a television built into the mirror, which I used while getting ready. Each room is equipped with an iPad that can be used for using any of the services available at the hotel — from room service to booking spa appointments.
While this is one of the more expensive options in the city, The Four Seasons is an exceptional hotel with a location very close to the finest shopping Toronto has to offer. I most certainly hope to be able to return in the future.

This is the nicest hotel that I’ve stayed at. I had a good company rate and I’ve had numerous 3 – 4 night stays. The staff was very polite. The bathrooms are beautifully done.
The biggest surprise is that the gym is fully stocked! It was almost like it was a full-​service gym.

We stayed here on an arctic-​vortex-​infused staycation weekend during the slow season. That’s why I was so surprised when we were up-​sold to a larger suite and the staff all but vanished. During slow season, I kind of expect the staff to stick around and show me around a little, especially when it’s my first stay (see earlier reviews on Hazelton and Trump). Suite finishes are decidedly minimalistic with a nod to 70s shades of green. Some of the furniture was looking worn in places, which seems surprising, considering how recently they renovated. Bathroom décor is the highlight here — very clean and light with a TV in the mirror so your bath and show/​game never need be mutually exclusive. The shower had very low water pressure but everything was pretty clean.
Good points: the gym here is awesome and mostly empty and the yoga studio is cute with a nice view. The pool area was the busiest part of the hotel — not really relaxing but it looked like fun for the people there.
I mentioned some of these observations to staff at checkout and they followed up with a partial refund, which was pretty nice of them. If you make a complaint here, it’s unlikely to remain ignored.
Lesson learned: Hazelton and Trump have raised the bar of my expectations for luxury hotels in Toronto. FS isn’t shabby, but I’d think twice before re-​booking.

Wonderful hotel. Beautiful, sophisticated, and elegant – from the lobby to the rooms. The hotel bar and restaurant are excellent. Perfect location if you are working downtown in Toronto. Professional staff and great service.
I can’t wait to go back.

Another great visit on NYE. The concierge remembered us from a few nights before. We got upgraded again. Special in-​room treat on NYE. The party at the bar was open to guests staying at the hotel. The hostess was great in accommodating us with a table, even when 2 friends showed up an hour before midnight. Easy check in and out process.

Just like the name suggests, it’s open all four seasons of the year.

Excellent bar, très huppé et fréquenté par la «jet set» de Toronto ou de passage à Toronto. Personnel très professionnel, sympathique et agréable.

My recent stay at the Four Seasons Toronto was overall OK but not what I have come to expect from this brand:
The Check in
— Coming out of the cab the gentleman asked if he could help with my bag and opened/​closed all doors for me. He was very plesant. However, upon walking me into the hotel, he just kind of left me at the door with no direction on how to get to the check-​in desk which was a little bit hidden.
— The lobby was brand new and a beautiful, relaxing environment
— I walked into my room and there were two standard beds — I had reserved a King. When I called down to ask if I could change to a King I was told there were none. They did however mention they put me in an upgraded room which was nice
The Stay
— Despite 2 standard beds and not a King the room was beautiful and spacious at first glance.
— The bathroom was fantastic, and even had a TV embedded into the mirror. However…
— The sink did not drain properly so each time I used it I was left with a half sink full of dirty water
— The carpet was torn and ripped around the edges near the bed
Room Service
— I got in late at night and ordered room service. I ordered the tofu/​vegetable stir fry and a side of Poutine. Both were delicious. I also ordered a glass of wine. It never came.
— They bring the food in on its own table which was very nice, but with the layout of the room there was no where to really put the table without blocking a walkway
— In the morning I ordered breakfast — eggwhite fritatta and mixed berriers. Both were decious. However…
— I was told the breakfast would arrive at 8:15, and it actually arrived just after 8:25 which left me almost no time to eat it. Additionally, the jam they brought with the toast had already been opened and was half empty. The whole time I was left thinking about whose knife had been in there already and what else the knife had touched. It was gross and I couldn’t eat it.
Overall, a lot of small annoying things occured during my stay. None of which were huge deals, but when you stay at the Four Seasons you expect an excellent experience and that is not what I got here.

I’m posting this on behalf of my father-​in-​law.
We ate here with two of our grand kids, and unfortunately the experience was way below Four Seasons standards. The server forgot approximately half of the information we told her (menus, water, etc.), items on the kids menu were not offered (chicken fingers), and when I ordered a wine it was literally one ounce (seriously under-​poured).
The worst though was that the kids ordered chicken wings. Three wings came on a plate with no sauce at all and completely undercooked-​there was blood next to the bone on the worst one and it seemed like a health hazard.
So, I was going to cut them some slack because they just opened, but don’t put the kids health at risk if you want me back.
This was absolutely not up to Four Seasons standards.

Beautiful hotel. Wonderful staff. Amazing views. Incredible food. Great location. I especially loved the bell hops. Such nice guys!

I was going to cut them some slack because the place only opened 2 weeks ago, but in my opinion if you call yourself a 5 Star Hotel and offer a 2 Star experience, you are going to get blowback — especially when a one hour massage costs over $ 200.
Don’t get me wrong, the facilties are spectacular. The pool and change rooms are going to be really nice when finished and things are working properly. Hopefully that will be soon.
The whole experience really was lacking:
— the call to book the appointment — they asked me so many questions and I was on the phone a lot longer than needed. (I don’t want to be in your data base for marketing purposes. Just book me the appointment)
— check in was very disorganized. The ladies at the desk seem to be unsure about things — the one girl told me my massage was free. I actually noticed a young lady checking in at the same time as me mention free massage and a nervous look from one of the managers over at me, and then asked her to step into the hallway.
— the change rooms are nice — but not completely functional — the shower in the steam room wasn’t working, there are missing signs on the doors, air vents are open with no covers. In the steam room I was burned by a very hot protruding pipe coming out of the wall. That should be covered.
— the massage room was chilly — and the speaker in the room sounded distorted.
— the razor blades they offer for shaving have to be the cheapest disposable blades made!
— they need to put some hooks up on the walls and in /​around the steam room /​showers to hang your house coat and towels.
— checking out took over 15 minutes due to an issue with a gift card I was using.
If it sounds like I am nit-​picking it’s because I am! A 5 Star hotel (and I’ve stayed in a lot of them) should be excellent in every way. They shouldn’t have opened, and be charging full price, when the facilities are not ready and the staff are still going through training .
Maybe one day this place will be at a 5 Star level. But for now, I really feel ripped off!