Bay College Medical & Lockwood Diagnostics

I arrived for an emergency but I didn’t have my insurance number printed out. I insisted it was an EMERGENCY and all I got from the attendant was: «I’m sorry».
I could barely stand… futhermore I was going to pay in cash for the medical attendance and I already had the authorization code from the insurance. A total lack of human respect.

I’ve been to a lot of walk-​in clinics in the past, and I really liked this one the most! So far, I have only had good experiences at this clinic. They have some specialists in the building as well, so if your doctor ever gives you a referral to a specialist, you may not need to travel far. Location and hours of operation are also convenient for someone who works 9 – 5.

I’ve been to this walk-​in clinic several times. Even though they had really bad attitude and long waiting times, it was still endurable due to its convenient location. However today i had this Doctor with last name Lei for the first time, who’s attitude really insulted me as a patient. I got there by 4pm today and when I finally saw Lei it was around 5:50 (they close at 6pm). Lei obviously seemed like he was ready to run home and didnt care a thing that I said and even questioned me why would I even be there with extremely rude attitude… Worst doctor Ive ever seen or imagined seeing…

I’ve been here twice and both times were very poor experiences. I am not coming back here, no matter how convenient the location is. Why you shouldn’t come here:
1) The receptionists are very rude, impatient, and incompetent.
2) I tried calling numerous times and they never (ever) pick up their phone
3) I booked an appt online and still had to wait 45 minutes just to be seen by the doctor (who did not apologize for making me wait) and then he just passed me along to the nurse without needing to do anything.
4) The place inside is run-​down and for the lack of a better word, «sketchy».
This place just makes me very, very frustrated. Again, never coming back again.

Terrible service attitude. It was my first time there and I waited for more than 2hrs to get a doctor note. DONT GO

I was trying to find a family doctor for the first time so I used Unilocal to see which centers accept new patients and work late hours and on weekends. I came across this clinic and read the reviews which were not good but I didn’t have many choices so decided to give this one a try. I called the clinic to get my first appointment and they said it doesn’t work that way and you have to come here and fill the form (which actually works this way in other clinics).I asked them if I have to wait in the line to fill the form and they said no.
So I scheduled my time to be able to reach there before closing, I went there and explained everything and asked for the form, the lady said that it doesn’t work that way!!! And I have to wait in the line and see the doctor and then the doctor decides whether or not they want to accept me as a new patient and there is no guarantee for that!!! I said that you have said something else over phone to me. This is the crazy part when the lady told me I didn’t tell you anything, as if I was addressing her!!! Obviously I was addressing the center not anyone. She was super unfriendly, unhelpful and somehow rude in a way that I was wasting her time.
This seemed so illogical and ridiculous to me. I wonder how some businesses try so hard to keep everyone unhappy. Please don’t go to such places and let them learn how they should treat the patients. At the end of the day, without patients they won’t be any business for them.

WORST walk in experience ever, don’t come!
Dr. Whatever his name is (Asian guy, tan skin), was SO RUDE AND GIVES clients attitude. All he does is just prescribes shit and doesn’t even care about the actual problem just wants you to leave, impatient. 5 minutes into the consultation, I just wanted to leave just from all his attitude and rudeness, I did not feel comfortable at all.
Don’t come to this place for a walk in. They don’t give a shit about their clients. I’D RATHER DIE THEN SEE THAT MALE walk in doctor.

I am a patient of Dr Nevin for more than 12 years this place is a one stop medical shopping building it has family doctors eye doctor dentist and more… The receptionists in the office are so kind

I Just moved to Canada, this is the first clinic I visit. Dunno how it works in Canada but the wait is awefull. I need to see a dr to see if he agrees to be my GP. The wait is long. I saw two drs one seemed knowledgable the other one was just too straight faced I couldnt understand his words or sentences. I just dont see this place to be my go to clinic when it comes to my general health.
Or maybe its like this everywhere I need to wait and see.

Wait times are pretty long. But that’s normal in walk in clinics probably.
The reception staff aren’t very polite, but again, it’s expected? Almost all of the staff i’ve met in medical institutions in toronto have been dry/​rude. The doctor I saw however… Absolutely the worst I’ve ever seen, this includes all the mediocre medical practitioners I’ve met so far in Canada.
Dr. Lei’s attitude was beyond dismissive, rude and completely clueless. I think he might have been unsuccessfully trying to hide his lack of medical knowledge, what kind of doctor looks at a plain as day infection that’s totally apparent to the naked eye, and says «that doesn’t look too bad. in fact your eyes look normal»? My eyes were bloodshot and stung. If you go to this doctor, steel yourself, don’t let him push you around.

Just walked out of this clinic. I told the front desk that I didn’t have my healthcard and was prepared to pay. After some hesitation she told me it would be $ 100. I told her that was ok and went to fill out the forms for being a first-​timer.
When I returned my paperwork I told her the website indicated the charge for no healthcard was $ 40. She said she would charge me $ 45 and the website was outdated.
I asked if the charge would be reimbursed when I returned with my healthcard and she said no.
I ended up walking out given the information given seemed arbitrary. How can I trust my health to a clinic that I don’t even trust the front desk.

Horrible experience,
I called them to inquire about getting a family doctor. The receptionist was slightly hostile and told me to «just show up». So I make plans to show up after work, I take the subway and walk in telling them I’m looking for a family doctor to which they respond «come back monday afternoon». If it’s that hard to just get in the door, I’ll look somewhere else.

I dont know how this place got as many rave reviews as it has. As of right now, I’ve been waiting over an hour to see a doctor just to get a simple, unfortunately necessary, prescription filled out. People who have walked in after I have are being taken in, as I sit and wait. When I asked the receptionist a question, I felt as if I’d just asked if the moon was made of cheese — and perhaps my question was that silly, but it still warranted a civil answer. If I hadnt already invested so much time waiting, I would leave.

Best clinic I have ever been in. THE BEST. Had to go in during my 1 hour lunch break and was really nervous that I would have to be late coming back. NOPE! Was in and out way before my 1 hour ended. That’s seriously impressive considering that it’s flu season and during a usually busy time.
The staff was wonderful, efficient, always walking around getting things done. Not one person was sitting around chatting (as that’s usual at many other clinics I’ve been to) The doctor was very nice and friendly and thorough.
Definitely coming back here if I ever need to.

I asked for a iron pill when im taking it since ever and the doctor just wrote one pack for me i usually get it everywhere un limited but they didn’t prescribed it for me

The walk-​in clinic is okay; probably better wait times than some other walk-​in clinics and even some emergency rooms in downtown. The doctors are a mixed bag. I had to get some tests done and the first doctor I saw was in a rush and came out as a bit unprofessional in my opinion — my concern was related to gynecological issues, so as you can imagine somewhat uncomfortable. The male doctor didn’t listen to me, didn’t show any patience or emphathy with my concern, and just shove me in a room where I waited for over half an hour butt naked till he came back. I felt like he was either disgusted or annoyed by having to do the test. The nurse was a bit nicer, but she also seemed in a rush and not as professional as in other places. On the other hand, the second doctor I saw to get my results was very nice, helpful and respectful. Maybe because it was a woman.
My bottom line: would go back for the resonable wait times, but not for the somewhat unprofessional experience.

Super impressed with this walk-​in. Was walking home from work one day on my third day of feeling ill. Quickly checked Unilocal and this place happened to be two blocks away, so I headed over.
It was 5pm on a weekday and I only had to wait 15 mins to get in. I couldn’t believe it! Reception was friendly, you’ll have to fill out a 5 minute form if it’s your first visit. They have these big comfy leather lounger chairs to wait in. Even though there were 10 or so people in front of me, a nurse kept coming out every 2 minutes and calling a new name. Clearly they had quite a few doctors working.
Once in, both the doctor and nurse I saw were great.
There is a pharmacy right inside too which is extremely convenient.
I was in, diagnosed, picked up antibiotics and was out all within 45 minutes.

Super helpful, conveniently located and with a pharmacy inside. It can’t get any better than that.
Bay College Medical & Lockwood Diagnostic is on the south west side of Bay & College and is open six days a week.
My family doctor is here and when I show up for an appointment I am ALWAYS seen within a few minutes of arriving. Sometimes, when my family doctor is not available, I go to see the walk in which is equally prompt and all of the other doctors I have seen have been very pleasant and helpful.
The pleasant admin people behind the counter are always cheerful and make visiting the doctors office a better experience than it usually is when you’re sick.

I’ve had to use the walk in clinic a couple of times for various reasons and have always been impressed with the service I received here. The reception area is clean, I’ve never had to wait too long to be seen, and the doctors I have seen are always helpful. The location is very close to several pharmacies.
The star lost is for the washroom, which is only accessible by walking through the waiting room.
If the nurse requests a urine sample you need to:
— leave the examining room and walk back to the reception area
— grab the key from the receptionist
— walk through the waiting room to the washroom
— pee in your cup
— wash your hands (very important)
— exit looking as nonchalantly as possible walking through the waiting room with your pee in a cup
— give the key back to the receptionist
— open the door and walk back to your examining room to give your cup to the nurse
They should really look at a washroom close to the examining rooms.

Came here for a walk-​in on Saturday morning and was greeted by very helpful staff. Got there a little before it opened and was fourth in line. The doctor who helped me out the time was very helpful and took the time to explain what the diagnosis was.
Had no complaints for a walk-​in as everything went very smooth.